2/10 Terrible
Jonathan M.
26 sept. 2024
Avoid Vacasa rentals!
The a/c was out for two of our three nights. I called repeatedly but it was never fixed. At 9pm the night before checkout they came and put fans in the window, drawing in the humid 79° Georgia air from outside. Our group ended up just leaving and sleeping in the airport because we couldn't get any sleep the night before either. I have called over a dozen times to customer service and the property manager with no communication back (all outgoing calls, no incoming). Besides our terribly uncomfortable stay, the wifi was so slow it was unusable I could not load the internet on a phone or laptop it was so bad. Also the "fifth bed" was a folding ottoman that, when unfolded, was still dirty and had some questionable stains.
Dealing with Vacasa has been a terrible experience and I am still dealing with it. Overall, our trip was ruined and no one on the vacasa team seems to care.
Jonathan M.
Se hospedó 3 noches en septiembre de 2024