4/10 Poor
Leann S.
Nov 20, 2025
In person option was provided for check-in and since a door code wasn’t sent, we showed up and there was no record of our reservation (although the person helping us was great, it didn’t start off well). The toilets were the most disgusting I’ve ever seen in a hotel or rental - it’s like they’d never been cleaned. There were no beach/pool towels and no printed guidebook - when I found one online, there was no map of the huge complex. TV didn’t work - couldn’t be turned off and had to be unplugged. Shower hot water setting was reversed and someone had to come in since running it, even in the “correct” setting, took forever. Lastly - the management company emailed over a dozen times. Best was went they sent the guidebook I already found online on the last evening of our stay. Overall, very disappointing in most aspects
Leann S.
Stayed 3 nights in Nov 2025




















