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HOTEL NEUSCHLOSS OTARU

Property class: 4
4-star spa hotel near Otaru Canal

Choose dates to view prices

Photo gallery for HOTEL NEUSCHLOSS OTARU

A coastal building with a circular tower, situated on a hillside overlooking the sea.
A hot spring area with a wooden ceiling, stone walls, and a view of the ocean.
A dining area with a table set for two, large windows, a sofa, and a television in a modern living space.
A wooden interior with a sauna area, including benches and a glass-enclosed hot tub.
A modern living room with a curved ceiling, a large sofa, a dining area, and a view of the sea.

Reviews

4.0 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
3-282,syukutsu, Otaru, hokkaido, 0470047
  • Place, Otaru Shukutsu Panorama Observation Deck
    ‪3 min walk‬
  • Place, Otaru Aquarium
    ‪9 min walk‬
  • Place, Otaru Kihinkan
    ‪15 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪68 min drive‬

Room options

View all photos for Superior Twin Room, Sea View

A hotel room with two beds, a large window with a view, and a television on a dresser.

Superior Twin Room, Sea View

  • Sea view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Twin Room, Bay View

Room

Standard Twin Room, Bay View

  • Bay view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Comfort Quadruple Room

A wheelchair in a hotel lobby with a patterned carpet, a wooden chair, and a lamp.

Comfort Quadruple Room

  • Sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Panoramic Suite

A spacious room with a view of the sea, a dining area with a table and chairs, and two plush armchairs.

Panoramic Suite

  • Sea view
  • 797 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Suite

A modern living room with a curved ceiling, a large sofa, a dining area, and a view of the sea.

Panoramic Suite

  • Harbor view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Quadruple Room

A hotel room with a sofa, two beds, a table, and a lamp.

Superior Quadruple Room

  • Sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Superior Double Room

A hotel room with a large bed, a sofa, a TV, and a window with curtains.

Superior Double Room

  • Sea view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

A room with a dining area, a sofa set, and a view of the sea.

Luxury Suite

  • Bay view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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  • Parking included
  • Free WiFi
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About the neighborhood

Otaru

City center retreat .Your stay at this hotel will put you steps from Otaru Shukutsu Panorama Observation Deck and a 5-minute walk from Niseko-Shakotan-Otarukaigan Quasi-National Park. Shukutsu Marine Land and Otaru Aquarium are also within half a mile (1 km).

What's nearby

  • Otaru Shukutsu Panorama Observation Deck - 3 min walk - 0.2 miles
  • Shukutsu Marine Land - 9 min walk - 0.5 miles
  • Otaru Aquarium - 9 min walk - 0.5 miles
  • Nishin Goten - 15 min walk - 0.8 miles
  • Otaru Kihinkan - 15 min walk - 0.8 miles

Getting around

  • Otaru Station - 18 min drive
  • Inaho Station - 26 min drive
  • Sapporo Okadama Airport (OKD) - 62 min drive

Restaurants

  • ‪ルタオ - ‬7 min drive
  • ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive
  • ‪小樽貴賓館 - ‬11 min walk
  • ‪青塚食堂 - ‬12 min walk
  • ‪レストラン おたる三幸 水族館店 - ‬8 min walk

About this property

HOTEL NEUSCHLOSS OTARU

4-star spa hotel near Otaru Canal
HOTEL NEUSCHLOSS OTARU offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

HOTEL NEUSCHLOSS OTARU also features a vending machine, concierge services, and a microwave in a common area. Free self parking is available.

This 4-star Otaru hotel is smoke free.

  • 58 guestrooms or units
  • Meeting rooms
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue
HOTEL NEUSCHLOSS OTARU offers 58 accommodations with safes and slippers. Beds feature down comforters. 42-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa

Accessibility

  • No elevator
  • Thin carpet in room

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • Diners Club
  • JCB International
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 2530 for adults and JPY 990 for children
  • Housekeeping fee: JPY 1100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Diners Club, JCB International, Union Pay, and cash.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

Frequently asked questions

How close is HOTEL NEUSCHLOSS OTARU to the airport?

HOTEL NEUSCHLOSS OTARU is 26.7 mi (62-min drive) away from the Sapporo Okadama Airport (OKD) airport, the closest popular airport to the property.

How much does it cost to stay at HOTEL NEUSCHLOSS OTARU?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at HOTEL NEUSCHLOSS OTARU on Nov 3, 2026 start from $302, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does HOTEL NEUSCHLOSS OTARU have an airport shuttle?

Airport shuttle services are not available at HOTEL NEUSCHLOSS OTARU.

How close is HOTEL NEUSCHLOSS OTARU to the beach?

This hotel is 4.4 mi (11-min drive) from Otamoi Beach and 8 mi (28-min drive) from Shioya Beach. Don't forget your sunscreen!

Does HOTEL NEUSCHLOSS OTARU offer free breakfast?

Free breakfast isn’t provided at HOTEL NEUSCHLOSS OTARU, but cooked-to-order breakfast is offered for a fee of JPY 2530 for adults and JPY 990 for children. It's available every day from 7:30 AM to 9:30 AM.

Is there a casino at HOTEL NEUSCHLOSS OTARU?

No, there is no casino at this hotel.

What time is check-in at HOTEL NEUSCHLOSS OTARU?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at HOTEL NEUSCHLOSS OTARU?

This hotel offers free self parking.

Does HOTEL NEUSCHLOSS OTARU have a pool?

HOTEL NEUSCHLOSS OTARU does not have a pool.

Does HOTEL NEUSCHLOSS OTARU have a restaurant?

Yes, there is a restaurant on site.

Does HOTEL NEUSCHLOSS OTARU have a spa?

Yes, this hotel has a spa.

How close is HOTEL NEUSCHLOSS OTARU to downtown Otaru?

HOTEL NEUSCHLOSS OTARU is 2.7 mi away from Otaru.

HOTEL NEUSCHLOSS OTARU Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 1 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

6.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Staff & service
スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Stayed 1 night in May 2026