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Sheraton Santiago Hotel and Convention Center

4.0 star property
4-star family-friendly hotel near Costanera Center, connected to the convention center

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Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Presidential Suite, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe
3 bars/lounges, cocktail bar
Presidential Suite, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe
Presidential Suite, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
  • Place, Santiago Metropolitan Park
    ‪3 min walk‬
  • Place, Clínica Indisa
    ‪3 min walk‬
  • Place, Costanera Center
    ‪17 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Classic Room, 1 King Bed (View)

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed (View)

8.8 out of 10
Excellent
(63 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds (View)

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds (View)

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Poolside (View)

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Poolside (View)

9.4 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Poolside (View)

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Poolside (View)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed (View)

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed (View)

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds (View)

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds (View)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Poolside (View)

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Poolside (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Poolside (View)

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Poolside (View)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe

Executive Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | View from room

Club Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace (Terrace)

Club Suite, 1 King Bed, Terrace (Terrace) | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Terrace (Terrace)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Presidential Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Santiago

Providencia stay.Within a 10-minute walk of this Providencia hotel, you'll find Clínica Indisa and Sculpture Park. Santiago Metropolitan Park and Municipal Market of Providencia are also within half a mile (1 km).

What's nearby

  • Santiago Metropolitan Park - 3 min walk - 0.2 miles
  • Clínica Indisa - 3 min walk - 0.2 miles
  • Sculpture Park - 6 min walk - 0.4 miles
  • Municipal Market of Providencia - 10 min walk - 0.6 miles
  • Costanera Center - 17 min walk - 0.9 miles

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 14 min walk
  • Santiago Intl. Airport (SCL) - 22 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪El Cid Restaurant - ‬2 min walk
  • ‪Meeting Cafe - ‬8 min walk
  • ‪Bahia Providencia - ‬8 min walk
  • ‪Lusitano - ‬8 min walk

About this property

Sheraton Santiago Hotel and Convention Center

4-star family-friendly hotel near Costanera Center, connected to the convention center
Sheraton Santiago Hotel and Convention Center offers its guests a children's pool, an indoor pool, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 7578 square feet (704 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the family-friendly Sheraton Santiago Hotel and Convention Center. An area shuttle within 50 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 4-star Santiago hotel is smoke free.

  • 1 building
  • 379 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars or lounges
  • 7578 sq ft of conference space
  • 704 sq m of conference space
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
Sheraton Santiago Hotel and Convention Center offers 379 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access (WiFi speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 27 2026 to February 27 2026 (dates subject to change):
  • One of the swimming pools
The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: CLP 81000 per pet, per stay
  • Only dogs and cats are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 30000.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
  • Fee for in-room wireless internet: CLP 0 per day (rates may vary)
  • Fee for in-room wired internet: CLP 0 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

How close is Sheraton Santiago Hotel and Convention Center to the airport?

Sheraton Santiago Hotel and Convention Center is 12.9 mi (22-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of Mar 3, 2026, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on Mar 28, 2026 start from 126.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Santiago Hotel and Convention Center have an airport shuttle?

Sheraton Santiago Hotel and Convention Center offers an airport shuttle 24 hours a day, for a charge of CLP 35000 per vehicle, one way.

Does Sheraton Santiago Hotel and Convention Center offer free breakfast?

Free breakfast isn’t provided at Sheraton Santiago Hotel and Convention Center, but buffet breakfast is offered for a fee of CLP 11000 for adults and CLP 11000 for children. It's available every day from 6 AM to 11:30 AM.

Is there a casino at Sheraton Santiago Hotel and Convention Center?

No, there is no casino at this hotel.

What time is check-in at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Sheraton Santiago Hotel and Convention Center?

Free parking is not available at this hotel. Self parking is available for a fee.

Does Sheraton Santiago Hotel and Convention Center have a pool?

Sheraton Santiago Hotel and Convention Center features an indoor pool, an outdoor pool, and a children's pool. One of the pools will be unavailable from February 27 2026 to February 27 2026 (dates subject to change).

Does Sheraton Santiago Hotel and Convention Center have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a poolside location, and garden views.

Does Sheraton Santiago Hotel and Convention Center have a spa?

There are no spa services available at this hotel.

How close is Sheraton Santiago Hotel and Convention Center to downtown Santiago?

Sheraton Santiago Hotel and Convention Center is 3.4 mi away from Santiago.

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 385 out of 696 reviews
Rating 8 - Good. 161 out of 696 reviews
Rating 6 - Okay. 85 out of 696 reviews
Rating 4 - Poor. 28 out of 696 reviews
Rating 2 - Terrible. 37 out of 696 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel needs a renovation little updated also the hotel himself is more oriented to corporate. Parking is very tight all employees are very accomodating.
Stayed 3 nights in Nov 2025

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option
Stayed 3 nights in Nov 2025

8/10 Good

Richard

Traveled with group
Liked: Cleanliness
Great service at the Pool bar!
Stayed 7 nights in Nov 2025

10/10 Excellent

J

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

2/10 Terrible

William

Disliked: Cleanliness
Horrible can’t believe they hang the Sheraton name on this dump!
Stayed 1 night in Nov 2025

10/10 Excellent

Catherine, Hayden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and good restaurants.
Stayed 1 night in Nov 2025

10/10 Excellent

Fredy

Stayed 1 night in Nov 2025

10/10 Excellent

Cameron

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff of the Sheraton were amazing, best we have seen in years and we travel avidly. Thank you to everyone.
Stayed 1 night in Oct 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Early check in not provided even though I bought a high end room. Bathtub drain didn’t work. After the tub was full of water. The very nice and professional engineer fixed the mechanism but the drain was still very slow. Alternative room was at the back of the building instead of the view room with the malfunctioning drain.
Stayed 1 night in Oct 2025

10/10 Excellent

Fredy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel✔️
Stayed 1 night in Oct 2025

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers a good value for a quiet place. The room is very clean and the facilities are great.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 3 nights in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ! Many food options and conveniently located near metro and mall.
Stayed 5 nights in Sep 2025

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Nice staff
Stayed 3 nights in Sep 2025

8/10 Good

Martin

Stayed 2 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and i enjoyed the bar later in the evening. I met many very friendly Argentineans.
Stayed 3 nights in Sep 2025

10/10 Excellent

Eran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at the Sheraton SCL

I came for a Congress atbthe hotel The room was big, very comfortable. The service was great. The hotel is near two great shopping centers, so that was nice as I did not have time to go to the city centers. Plenty of nice restaurants in a walking distance. I would love to gome back !!
Stayed 3 nights in Sep 2025

10/10 Excellent

Wai Keung Terence

Stayed 1 night in Sep 2025

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fantastic the stuff profesional duper clean beautiful facilities the restaurants are top we stay there highly recommended locations is premium view is fantastic stuff friendly and profesional 100% thank you very much
Stayed 5 nights in Aug 2025

10/10 Excellent

Greg

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Pedro

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant staff was very slow in service. Even with not a lot of customers. A few times I had to wait z10 minutes before someone came up to me.
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2025

6/10 Okay

NILCE

Stayed 1 night in Aug 2025

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very well located easy to tourist from there, people are very nice and friendly, I love the variety options for breakfast and even I could have my oatmeal with all the seeds and granolas I like. Hotel is close to Costanera Center mall and all the restaurants you can enjoy. Happy to choose it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, amenities, property conditions & facilities
The service was good
Stayed 3 nights in Jul 2025