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Acero Apartment

Property class: 3
3-star apartment near Palacio de la Moneda

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Reviews

8.2 out of 10
Very good

Entire apartment

1 bedroom1 bathroomSleeps 3312 sq ft

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Laundry
  • Gym
  • Outdoor Space

Explore the area

View in a map
San Francisco 335, Santiago, Region Metropolitana, 8330252
  • Place, University of Chile
    ‪12 min walk‬
  • Place, Santa Lucia Hill
    ‪12 min walk‬
  • Place, Palacio de la Moneda
    ‪15 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Room options

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About the neighborhood

Santiago

Downtown Santiago stay.Within a 10-minute walk of this Downtown Santiago apartment, you'll find Barrio París-Londres and San Francisco Church. National Library of Chile and Paseo Ahumada are also within half a mile (1 km).
View more Apartments in SantiagoOpens in a new window

What's nearby

  • Barrio París-Londres - 10 min walk - 0.6 miles
  • University of Chile - 12 min walk - 0.6 miles
  • Santa Lucia Hill - 12 min walk - 0.7 miles
  • Palacio de la Moneda - 15 min walk - 0.8 miles
  • Plaza de Armas - 19 min walk - 1.0 mile

Getting around

  • Parque Almagro Station - 6 min walk
  • Santiago Central Station - 16 min drive
  • Santiago Intl. Airport (SCL) - 21 min drive

Restaurants

  • ‪Wendy's - ‬3 min walk
  • ‪Papa John's - ‬3 min walk
  • ‪Niu Sushi - ‬3 min walk
  • ‪Oceanikasushi - ‬4 min walk
  • ‪Santiagosushi - ‬4 min walk

About this property

Acero Apartment

3-star apartment near Palacio de la Moneda
This apartment offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at this apartment.

This 3-star Santiago apartment is smoke free.

  • 12 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
This apartment offers 12 accommodations. Accommodations at this 3-star apartment have kitchens with cookware/dishes/utensils.

Bathrooms include shower/tub combinations. This Santiago apartment provides complimentary wireless Internet access.

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  • Kitchen
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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available

Kitchen

  • Cookware, dishware, and utensils
  • Microwave

Bedrooms

  • 1 bedroom
  • Rollaway/extra bed: USD 5 per day

Bathroom

  • 1 bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Tour and ticket assistance

Location highlights

  • Near a metro station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 12 units
  • Garden

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 20

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at this apartment

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 5.00 per day.

Smoking

Smoking is not permitted

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 15 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)
  • Rollaway bed fee: USD 5.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Acero Apartment Santiago
Acero Apartment
Acero Santiago
Acero Apartment Santiago
Acero Apartment Apartment
Acero Apartment Apartment Santiago

Frequently asked questions

How close is Acero Apartment to the airport?

This apartment is 12.5 mi (21-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

Does Acero Apartment have an airport shuttle?

Airport shuttle services are not available at this apartment.

Does Acero Apartment offer free breakfast?

This apartment does not offer free breakfast.

Is there a casino at Acero Apartment?

No, there is no casino at this apartment.

What time is check-in at Acero Apartment?

Check-in start time: 2 PM; Check-in end time: anytime. Early check-in costs USD 15 (subject to availability).

Is there free parking at Acero Apartment?

Free parking is not available at this apartment.

Does Acero Apartment have a pool?

This apartment features an outdoor pool.

Does Acero Apartment have a spa?

There are no spa services available at this apartment.

How close is Acero Apartment to downtown Santiago?

This apartment is 1.3 mi away from Santiago.

Acero Apartment Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 66 out of 148 reviews
Rating 8 - Good. 47 out of 148 reviews
Rating 6 - Okay. 21 out of 148 reviews
Rating 4 - Poor. 9 out of 148 reviews
Rating 2 - Terrible. 5 out of 148 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Disliked: Room comfort, communication

Terrible servicio, no hay comunicacion

Terrible, hice la reserva por emergencia, nunca pude comunicarme con nadie del apart hotel, cuando llegue al lugar me indicaron que no podian pasarme ninguna llave porque nadie les habia indicado nada, llame infinitas veces y no me contestaron para darme una solucion, tuve que buscar otro hotel casi en el toque de queda
Stayed 1 night in Dec 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Pesimo servicio si ya no esta funcionando ese establecimiento deberian eliminarlo de sus paginas
Stayed 1 night in Nov 2020
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Décevant

Appartement pas propre, communication très difficile avec propriétaire. Piscine sale, et fermée un autre jour. Seul point positif très central.
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement sale à notre arrivée et infesté de cafards. Nous avons informé le propriétaire que nous n'avons jamais pu rencontrer. Nous communiquons par whatsap et quand nous essayons une conversation directe il ne répond pas donc pas moyen de parler avec lui. Le premier jour il s'est juste permis d'envoyer, en notre absence, une personne pour changer le linge de lit qui était couvert des taches et asperger l'appartement de produit insecticide anti cafards, bonjour l'odeur en rentrant !!! Nous n'avons pas réussi à obtenir le changement d'appartement car soit il nous contacte toujours quand nous sommes absents soit il ne répond pas à nos appels. Pour couronner le tout, il s'est permis de prélever sur notre carte de crédit le montant de la location alors qu'il était convenu que nous paierons sur place en monnaie locale ou dollars. Nous n'avons pas de justificatifs ni détail de la somme prélevée et ignorons à quoi elle correspond, nous lui avons demandé, pas de réponse. Innocemment nous espérions une visite de la part du propriétaire et une remise sur le prix en raison du désagrément car nous avons du " partager" notre appartement avec saleté, Cafards et installations en mauvais état sans que jamais personne ait fait un etat des lieux pour le constater et sans avoir obtenu satisfaction. L'ensemble est plus que déplorable. Le deuxième jour il prétendait envoyer les amis avec qui nous voyageons dans un autre établissement deux rues plus loin pour louer leur appartement à personne
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Nice stay even with riots outside the door

The hotel(apartment) is located in the center of Santiago. We visited in a period of protests and tasted the real life of Chileans ( teargas, riots, burning barricades, and the joy of celebration after presidents speach of defeat).as for the apartments themselves- everything you need to stay! The owner was very kind, and answered promptly when we asked, providing assistance ( in choosing excursions, in finding a rental car). Santiago - thank you we had a great time in a time of troubles!
Stayed 4 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Bueno pero deben mejorar mas

Bien pero la localización en mi caso me resultó difícil acceso, los pro buena atención y limpieza los contra colchón un poco duro y almohadas viejas en buena condición pero un poco manchadas el hervidor y tostador de pan con poco mantenimiento y sucios con sarro del agua y pan viejo tostado
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O apartamento é excelente! Como o da foto, super limpo, localização ótima. Consegui fazer a maioria das coisas a pé, ou de metro, que era super perto! Tem mercadinho, padaria bem do lado. Wi-fi funcionando super bem, e água quente também. Recomendo e voltaria a me hospedar lá.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Super Recomendo, Confortável, Limpo e Wi-Fi Top!!!

O ApartHotel é otimo, Limpo, Organizado, Cama boa e cheirosa, muitas cobertas, TV com Netflix, Wi-Fi super bom, cozinha bem organizada com eletrosdomésticos e utensílios, banheiro grande, secador, varal e banheira (que não usei porque NÃO tinha tampa do ralo pedi na recepão e não fui atendido) em resumo, muito bom local. TIVE UM PROBLEMA COM PAGAMENTO QUE COBROU NO CARTÃO, ONDE GOSTARIA DE PAGAR EM EFETIVO (acabei pagando as taxas absurdas do cartão) Reclamei e INFELIZMENTE ficou por assim, paguei e pronto!
Stayed 4 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Igual al anuncio

Muy bueno, todo ordenado. Nada que decir, es igual a la descripción del anuncio
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Jättefin lägenhet med bra läge

Fin och fräsch lägenhet med allt som låg nära huvudgatan och en supermarket bara runt hörnet. Superbra. Personalen i receptionen är inte de som har hand om lägenheten du hyr utan det är en reception för ett lägenhetskomplex där inte alla lägenheter tillhör acero apartment vad jag förstod det som. De pratar bara spanska och tar inte betalt eller ansvarar. Vissa av dem är trevliga andra ganska otrevliga. De trevliga var väldigt behjälpliga men funkade bara för att jag talar spanska. Kommer en kille och vill ha betalt han knackar på dörren och det är han som ansvarar för din bokning. Stort minus är att poolen aldrig är öppen! Tips! ta hissen till 21 våningen, gå till trapporna och gå upp på taket och se solnedgången. Akta bara så inte dörren stänger sig så man blir utelåst. Tips 2, i en av lådorna i köket fanns kartor över staden. Vi märkte detta sista dagen. Tips 3 om jag inte minns fel står det inte acero apartment på huset utan kola efter gatunumret. Förvänta dig inte svar från kontaktpersonen på en gång man får whatsapp nummer men extremt långsam på att svara.
Stayed 4 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom

No geral foi boa, aconteceu uma coisa muito chata, enquanto não estávamos no quarto, o anfitrião entrou no quarto e trocou uma cama de solteiro por um sofá, nossas coisas estavam todas em cima desta cama, ele tirou tudo e passou para este sofá, eu questionei e foi dito que não precisávamos... Achei invasivo demais e desrespeitoso, havia pertences íntimos expostos na cama, poderia pelo menos aguardar nosso retorno. A entrada no quarto era por codigo.
Stayed 2 nights in Mar 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Equanto a estadia tudo ok. Sentir falta de mais utensílio de cozinha tipo; panelas. Tinha apenas uma.
Stayed 2 nights in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Recomendable

En cuanto servicio no puse excelente porque en el anuncio dice que cuenta con aire acondicionado y solo tiene ventiladores. También aclaro que ese día refresco la noche por lo que no tuvimos inconvenientes
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo y lindo departamento

Muy cercano al centro y comida
Stayed 3 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and accommodated our slightly early arrival
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Fine

I was only passing by Chile after coming back from Australia to Brazil, so it was a very short staying only for two nights. I am used to pay by credit card with in the site and had never to worry about payment in person at any place, so this rules about payment were not fine for me (although I was advised by email before the cancelation date). There is no service, neither reception (also pre advised) but he concierge help was fine. All apartments are non smoking, but they allow smoking at the balcony, what was terrible for me and my allergies. There isn´t air conditioner at the apartment only a heate, which was very needed in a 3° night. Summing up it was fine for the purpose and price.
Stayed 2 nights in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Bom apartamento.

Boa localização, apartamento agradável mas no último dia os elevadores não funcionaram. Precisamos descer oito andares de escada com malas .
Stayed 4 nights in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Property close to Centro by foot

The property is in the central location (Aveneda) and 15 minute drive to the tallest building in Latin America. It's comfortable for the location and price.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Liked: Property conditions & facilities, room comfort

Agradable lugar con detalles

Es un departmento bastatante comodo y en un sector tranquilo, bastante acogedor, estuve dos noches pero los ubicoa detalles que tenía es que hay cucarachas, el primer dia vi 3 y ya el segundo día como 10 y algunas bastantes grandes, por otro lado la ropa de cama se veía bastante usada, fuera todo estaba muy bien
Stayed 2 nights in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SOLICITE CAMBIO DE FECHA ESTADIA

Hola, no pude hacer uso de él, por motivos personales. Solicite cambio de fecha, pero no obtuve respuesta. Nora
Stayed 1 night in Jun 2018
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The apartment itself was clean. Only thing lacking is heat but they gave us a space heater which was quite effective. A couple of things to watch out for though: 1. the guy at the front desk when we checked in does not speak English and was also not very nice when we tried to check in at 11 am - he kept insisting we come back at 2 pm even though our room turned out to be available 2. the check in process was pretty shady - the confirmation email Acero sends clearly stated that foreigners staying less than 60 days did not need to pay 19% VAT and foreigners who paid in foreign currency did not need to pay the VAT. However, when we checked in, we were told that 1) the email was wrong and that even if staying less than 60 days, we still needed to pay the VAT (we were only staying for one night), 2) that they would only take foreign cash because apparently their credit card machine only does Chilean currency, and 3) he entered an inflated exchange rate when doing the calculations (638 Chilean pesos per USD instead of the official rate of 628 Chilean pesos per USD at the time). Our original quoted rate of $48 all of a sudden ballooned into $57 for the night
Stayed 1 night in May 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and stylish, very convenient

Perfect place for a getaway to Santiago. Clean, modern, very complete.
Stayed 2 nights in Apr 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom. Bem organizado e bem localizado.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great apartment hotel in Santiago

This apartment is centrally located with shops and restaurants nearby and about 15 minutes walking from the metro. The room is very clean and in great condition. I highly recommend this apartment hotel to anyone who wishes to have a great vacation in Chile.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Apartment Hotel in Santiago, Chile

Acero Apartment is centrally located with shops and restaurants nearby. It takes about 15 minutes to walk from Acero Apartment to the Metro. The room is clean, spacious, comfortable and quiet. I definitely will come back to this apartment.
Stayed 1 night in Mar 2018