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"Management has this property very very very understaffed. The wait staff is doing their very very best to serve clients but they are just simply out n ... " More

By a verified traveler on Mon 15 Nov 2021

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Hotel Description

4-star beachfront property near Huatulco Beach

Beachside getaway

With a stay at this well-placed property, you'll be half a mile (1 km) from Huatulco Beach and within 3 miles (5 km) of Chahue Beach. Bahías de Huatulco and Zaachila Beach are also within half a mile (1 km).

All-inclusive

Free water park access, a full-service spa, and 2 outdoor tennis courts are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with mini golf and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, balconies

The 351 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include balconies, room service, and coffee/tea makers.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$234* Per night/room Feb 8 - Feb 9

Deluxe Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Sea View (Premium Level Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló Huatulco - All Inclusive ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Barceló Huatulco - All Inclusive

Everyone (7) Couples (1) Family (3)
3 out of 5
Management has this property very very very understaffed. The wait staff is doing their very very best to serve clients but they are just simply out numbered by clients they need to hire more wait staff. The food was not that great I wouldn’t even say good and I’m not a picky eater neither is the rest of my family none of us really enjoyed the food. The beach in the ocean are awesome to look at but at this location very strong and powerful I did not recommend little children to get in or people with not so good swimming capabilities. The shower in the room was awesome! I have long thick hair and always struggle to be able to rinse my hair out in Mexico because of low water pressure but that was not a problem here at all. Another major dislike was that the mattresses have a plastic cover on them which makes it very hot for sleeping woke up every night sweating despite the AC being on. Do not like the reservation system for dinner I’ve been to other resorts that did not have a reservation system end it always seems to work out well even if you have to wait a little while no big deal you’re on vacation. All in all it was good for a short three day stay I’m glad I did not book it for my full 17 day trip. I would not return to Barcelo again.

Posted by , from littleton on Nov 15, 2021

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Comment from Hotel Management

Jan 3, 2022 by zahibette Espejo,

Dear Yolanda, I introduce myself, my name is Zahibette Espejo, and I am the person in charge of following up on the comments of the guests. I am sorry to know that your stay was not completely satisfactory, we strive for the facilities to be efficient and pleasant, therefore, they are in improvement of everything that can make your visit more pleasant. Once again we appreciate your feedback and for the areas of opportunity that you identified, they are very important to improve the experience of all our guests. I hope you will give us a new opportunity in the future where we assure you the service will be superior. Kind regards

5 out of 5
We real enjoyed the hotel and the amentetis that were provide. Excellent service, and friendly!

Posted by on Apr 17, 2021

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Comment from Hotel Management

Apr 18, 2021 by Iván Cruz

We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

1 out of 5
Check in was very crowded, they didn't have enough people to serve everyone in a timely manner. I had to wait more than 2 hours for me to be in my room.

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 21, 2019 by Barceló Huatulco.

Dear Rumbo, We apologize for the inconvenience, we will pay close attention to that issue, however let me tell you that the room delivery is at 3 pm, it is delivered before if the room is ready and is available, we are at your service for any questions or clarification . Thank you. Best regards.

2 out of 5
Unique nothing sorry! We were expecting better over all

Posted by on Apr 4, 2019

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Comment from Hotel Management

Apr 8, 2019 by Barceló Huatulco.

Dear guest, Thank you for the time you took from your day to share your rating regarding your recent stay at our Barceló Huatulco hotel.ur primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards.

5 out of 5
The hotel is set up where everything within the resort is very easy to get to. The staff at Barcelo were just amazing and i mean everyone! Braulio Lozano at the front desk was just exceptional when checking me in to my room. Very knowledgeable about the resort and the area of Hauctulco. I was hoping there was a deeper pool to swim in yes the ocean is right there but the current can get a little rough. Also the beds are very hard not that comfortable. I think it would be nice to have dance club1 or 2 nights a week at the theater , a bigger area to really dance. Club Jorango is really nice but i think people would love the club atmosphere just to change things up a little.

Posted by on Mar 21, 2019

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Comment from Hotel Management

Mar 26, 2019 by Barceló Huatulco.

Dear guest, Thank you for reviewing your recent stay in our Barceló Huatulco. It is wonderful to read we were able to make your stay special from the moment you arrived until the moment you departed. We are also very pleased to read his kind words and the recognition of Braulio's work. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. We look forward to welcoming you back again very soon. Kind regards, Tania Alvarado Gómez. Barceló Huatulco.

3 out of 5
Food very normal noting especial no seafood at all

Posted by , from Chicago on Sep 19, 2018

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Comment from Hotel Management

Sep 21, 2018 by Barceló Huatulco

Dear guest, We first would like to thank you for choosing our Barceló Huatulco hotel for your holidays and for sharing your comments on your experience among us. We lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. Let me point out that in our La Tortuga buffet restaurant, we have dishes prepared with seafood. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.

4 out of 5

Beautiful location, a few hiccups

Hotel is in a superb spot by the sea, rooms are friendly and confortable, although they need some extra care on the window curtains, as well as the drains on the balcony, but those were addressed promptly by the staff.

Posted by , from Chicago on Sep 11, 2016

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Comment from Hotel Management

Sep 17, 2016 by General Manager

Dear Armando, Kindest regards from all the team of Barceló Huatulco , thank you for your visit and preference as well as your comments and areas of opportunity here mentioned us , it is very important for us to know the experience of our customers in order to correct details or deviations in our services. We invite you to visit us again and give us the opportunity to serve you again in this home. We're at your service. Thank you

2 out of 5
Cons: The Hotel should be better kept and the staff should comply to our requests and delay construction until after 10 a.m.
To start, when we asked for a different room they said no because that's what we paid for. The curtain in the bathroom had a very large hole, and the bottom part of the curtain had mold because the tub drained very slowly. The toilet seat was also broken and the bathroom smelled so bad that they had to use so much air freshener to cancel to smell. Also some of the lights were burned out. One big problem was by 7 in the morning they were doing construction work remodeling the rooms above. We complained twice to change rooms, but they still refused to switch our rooms. If you wish to stay in this hotel, getting premium is your best bet; their rooms are better, the view of the bay are better, and the bathroom is better. The food was good, but it is not kept very hot. The pool is nice, but the filters are not kept on and the water is cloudy when it is packed with people and they kept just pouring and pouring bleach into the water. The trips are a nice bonus and you absolutely must take the trips to the town and the boat tours to the bays, but just avoid the oysters!

Posted by on Sep 3, 2015

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5 out of 5

It is what it said it was

Pros: Everything
Location: Beaches ......a lot of beaches.
Just like the pics on the web page everything was perfect. I would go again ..and plan to soon.

Posted by , from Texas on Aug 31, 2015

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4 out of 5

Absolutely beautiful! Exceeded my expectations.

My family and I had a great time. The only issue I had was with the young lady at guest services, she was no where near as friendly as every other staff member we encountered throughout the hotel. I went to make reservations for the Italian themed dinner which was full which was ok, so instead we made reservations for the Mexican themed dinner. The young woman seemed very annoyed and scratched through a couple of lines on my reservation and circled time and date. I only read what she circled not what she scratched out so I didn't read it. Turns out she meant to underline not scratch through and when we arrived to eat they said my son and husband could not enter because they didn't have pants on. At no point did the young lady tell me and needless to say we didn't eat there. At the very least she could've mentioned it and who on earth brings pants to the beach???? Also for one night my son lost wifi service and the concierge said my son tried to add another device with the same password! He only had one device which was his phone, we purchased wifi for each one of us. They didn't give us a partial refund! Also they never mentioned that we had to reserve beach chairs so we stood around for 30 min and shared 3 chairs between 5 of us!

Posted by , from Washington DC on Aug 24, 2015

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals and snacks included
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children between 5 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet-style meals included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Barceló Huatulco - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. For a convenient ride to the sand and surf, hop on the property's beach shuttle (surcharge). Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Barceló Huatulco - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and sailing. Free breakfast is served daily. There's a restaurant on site, as well as 2 coffee shops/cafés and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, an outdoor pool, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4-star Santa María Huatulco property.

  • 351 guestrooms or units
  • 6 levels
  • 2 coffee shops
  • 8654 sq ft of conference space
  • 804 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, area shuttle within 50 meters, beach shuttle, shopping center shuttle, and bus station shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Barceló Huatulco - All Inclusive offers 351 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Dona Rosa - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Tortuga - This beachfront buffet restaurant serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open select days.

La Fontana - Overlooking the garden, this theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

El Agave - Overlooking the ocean and pool, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Kyoto Sushi Bar - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open select days.

Room service is available.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Playground on site
  • Rafting nearby
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Water sports equipment
  • Scuba diving nearby

Spa Services

U Spa Huatulco has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

The spa is open daily.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Barceló Huatulco - All Inclusive

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 100 per vehicle (roundtrip)
  • Airport shuttle fee per child: USD 50 (roundtrip), (from 1 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Huatulco Beach
  • Barcelo Huatulco Beach All Inclusive
  • Barcelo Huatulco Beach Resort
  • Barceló Huatulco
  • Barceló Huatulco All Inclusive
  • Barceló Huatulco - All Inclusive Santa María Huatulco
  • Barceló Huatulco - All Inclusive All-inclusive property

You should know

  • Barceló Huatulco - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.