Skip to main content
Beginning of main content

Enter dates to see availability

4.3 out of 5

"Had issues with the HVAC the first room. Breakfast was not included and too expensive $31/person. " More

By a verified traveler on Sun 18 Feb 2018

Hotel Description

4.5-star luxury hotel near Multiplaza Mall Escazu, connected to a shopping center

In shopping district

With a stay at this hotel, you'll be convenient to Multiplaza Mall Escazu and Avenida Escazú. Valle del Sol and Museum of Costa Rican Art are also in the area.

Luxury amenities

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this luxury hotel. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare. Enjoy the 24-hour fitness center and perks like free self parking and free WiFi.

Free Internet, comfy beds

The 372 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include iPod docks, 24-hour room service, and Smart TVs with cable channels.

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$161* Per night/room Apr 11 - Apr 12

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Real InterContinental Costa Rica at Multiplaza Mall ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Real InterContinental Costa Rica at Multiplaza Mall

Everyone (1)
3 out of 5

Nice hotel close to the shopping center

Had issues with the HVAC the first room. Breakfast was not included and too expensive $31/person.

Posted by , from kensington, md on Feb 18, 2018

Was this review helpful to you?
Comment from Hotel Management

Nov 22, 2018 by Mariana Montenegro

Thanks for sharing your comments, your opinion it´s very important for us, we will be considering it.

4 out of 5

This was a luxurious hotel

Pros: wonderful wait staff, beautiful pools
Cons: Nothing close, No free Internet, this is more of a business hotel
This is a beautiful hotel with an extremly relaxing and luxurious pool setting. We used all the amenities including the gym, pools, spa and restaurants. The waiters, waitresses and spa employees were the nicest I think I've ever encountered at a hotel. Their professional and friendly service continued all week long! Which is why we were extremly shocked to witness the unprofessional and unaccomodating managment staff. We had to wait 2 hours for our room to be ready even though they gave us a specific check in time. Then for the 11:30am scheduled checkout they called us at 6:00am becuase they could not run our credit card on the restaurant tabs (we prepaid for the hotel). That was frustrating being woken up on our last day of vacation when we had a long day of travel ahead of us. Lastly, my husband stepped out of a restaurant to speak to a manager because the table next to us had a child that was standing next to us scream singing and pounding thier feet dancing along with the father. It was our anniversary so we went to the very expensive adult restaurant within the hotel but ended up having to leave our dinner becasue we could not even have a conversation. The manager did nothing.

Posted by , from elburn, il on Feb 7, 2011

Was this review helpful to you?
4 out of 5

Decent and good service but there are other options

We stayed overnight after flying in late and left after lunch the next day. This place is not that close to the airport and the most direct way there involves some winding around back roads. So you either will get charged by the taxi to go all the way into San Jose and back out on the highway or you see some local scenery that will make you worry the driver is trying to rip you off. Price is reasonable by US standards but a little high compared to other options in the area. Figure in the price of the taxi and relative distance from airport and downtown. It is located next to a big mall and business area, but that was not why we were visiting CR. The room was fine. Comfortable and all the usual amenities of a nicer hotel. Unfortunately, smoking is allowed in the open lobby, so smoke permeates to the upper floors. Water is generally safe to drink in CR, but just to remind you, there is a little sign in the bathroom that tells you they filter the water. No need to pay for the bottled water in the room. Staff were the high point of the stay. Front desk was very helpful and was able to exchange money at a good rate. Concierge helped us change our car rental reservation from the airport to the downtown location and made sure we got there. This last part was important because they do not believe in street addresses in CR (instead, they say something like "200m east of McDonalds on Paseo Colon").

Posted by on Feb 4, 2011

Was this review helpful to you?
5 out of 5

Woderful Anniversary Present

My son gave his Mother and I a trip to Costa Rica for our 50th anniversary present. We started out at the Real Intercontinental. As a former Pan Am employee, who frequented the Intercontinental Hotels (then owned and operated by Pan Am), I can say with certainty.......the Real has maintained the class and luxury that I.H. was always known for. The maintenance is excellent; the sevice impeccable; and the acommodations luxurious. Not to mention excellent cuisine in the restuarants. We enjoyed every minute of our stay. Thank you to the management and staff of the Real Intercontinental, San Jose, Costa Rica. James A. & Norma Byers

Posted by on Oct 21, 2009

Was this review helpful to you?
5 out of 5

Beautiful new tower

I was amazed last week during the inauguration of the new Club Tower at the InterContinental Costa Rica. The rooms are beautiful and luxurious and the spa is just wonderful. The new gym is unique. You will not find something similar in Costa Rica. I am looking forward for my next trip to stay in one of the new rooms. Congratulations!!!

Posted by on Sep 23, 2008

Was this review helpful to you?
4 out of 5

Great business or leisure hotel

This is a great hotel with a beautiful lobby, very comfortable guest rooms and a good selection of restaurants. The staff was very quick to respond. My only complaint is that it could be anywhere in the world; it doesn't have any local Costa Rican flavor.

Posted by on Oct 19, 2007

Was this review helpful to you?
Comment from Hotel Management

Mar 17, 2017 by Ricardo Menendez

Dear Anonymous, Thank you very much for rating our hotel with such a good mark. We hope you enjoyed your experience with us. Hope to have you back soon with us. Best regards, Ricardo Menendez General Manager

5 out of 5

Great place!

I was very happily surprised by service: at frontdesk, at restaurants, event organization overall... everyone willing to help, and very friendly. A couple of highlights: the sushi restaurant is very good quality and reasonable prices...the beds are very comfortable...\nThe hotel is also strategically located close to all hotspots in town, the Escazu and Santa Ana areas...I highly recommend it!\n

Posted by on Oct 12, 2007

Was this review helpful to you?
Comment from Hotel Management

Mar 17, 2017 by Ricardo Menendez

Dear Anonymous, Thank you very much for rating our hotel with such a good mark. We hope you enjoyed your experience with us. Hope to have you back soon with us. Best regards, Ricardo Menendez General Manager

About the Real InterContinental Costa Rica at Multiplaza Mall

Location In Front of Multiplaza Shopping, Escazu, San Jose 1000

Property Features

Real InterContinental Costa Rica at Multiplaza Mall offers its guests a full-service spa, 3 outdoor swimming pools, a spa tub, and a sauna. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 32292 square feet (3000 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a terrace are also featured at the luxury Real InterContinental Costa Rica at Multiplaza Mall. Free self parking is available. This 4.5-star Escazu hotel is smoke free.

  • 372 guestrooms or units
  • 8 levels
  • 2 buildings
  • 4 dining venues
  • 32292 sq ft of conference space
  • 3000 sq m of conference space
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: San Jose (SJO-Juan Santamaria Intl.) (20.7 km / 12.9 mi)
  • Train station: San Jose Pavas Station (6.1 km / 3.8 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Real InterContinental Costa Rica at Multiplaza Mall offers 372 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 48-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Pimento - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.

Factory - Overlooking the pool and garden, this steakhouse specializes in seafood and serves lunch and dinner. A children's menu is available. Open daily.

Nau Sushi Lounge - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

The Market - Overlooking the pool, this bistro specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

Spa Services

Spa InterContinental has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Intercontinental Hotel Escazu
  • Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
  • Real InterContinental Costa Rica Multiplaza Mall Hotel
  • Real InterContinental Costa Rica Multiplaza Mall Escazu
  • Real InterContinental Costa Rica Multiplaza Mall
  • Real Costa Rica Intercontinental
  • Real InterContinental Costa Rica At Multiplaza Mall Escazu
  • Real InterContinental Costa Rica at Multiplaza Mall Hotel
  • Real InterContinental Costa Rica at Multiplaza Mall Escazu
  • Real InterContinental Costa Rica at Multiplaza Mall Hotel Escazu

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/San-Jose-Hotels-Real-InterContinental-Costa-Rica-at-Multiplaza-Mall.h463-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.