2/10 Terrible
Eric
Traveled with partner
Oct 1, 2025
Disliked: Staff & service, amenities, property conditions & facilities
The single worst experience I've had at a hotel.
My wife and I booked this hotel, which is described as a 5-star hotel on their website and google. When checking in to what looked like an apartment-turned-multi-room-hotel, we were told it is not a 5-star hotel but rather a small bed and breakfast.
The room was small but suitable. After a long day of travel and tours, my wife and I wanted to shower and go to sleep. There was no hot water, and when we ran the shower, it did not drain. Had we let it run for more than 30-45 seconds, it would overflow into the rest of the bathroom.
Understanding that these things happen, we contacted the maintenance line at ~6:30PM and a woman answered who continuously repeated "email me, email me, email me" while speaking over me. I assume this was due to a language barrier which is understandable as well. This is where things turned sour.
We were told that someone would come the next day at 7AM. At 10PM that night, my wife and I were comfortably in bed when we heard the lock on the door click, and the door swung open. A man and a woman (who did not identify themselves; burglars for all we knew) came into the room yelling at us in Italian. Not only was this startling, but is against Italian law to enter a private room without notice or consent.
They proceeded to yell in broken English that nothing was wrong with the shower despite not being able to get hot water, nor running it for more than 2-3 seconds. When I finally realized they must work the
Eric
Stayed 2 nights in Sep 2025