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4.2 out of 5

"The pool was closed for renovations and the fitness center was also closed. These things should have been disclosed at the time of booking " More

By a verified traveler on Sun 13 Jun 2021

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Hotel Description

3-star guestrooms with comfy beds

Near the airport

You'll find Wesley Willows Town Center and Javon Bea Hospital - Rockton within 3 miles (5 km) of this hotel. Mercyhealth and Anderson Japanese Gardens are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 9 conference rooms, express check-out, and laundry service. There's an indoor pool on site, and laundry facilities and concierge services are also offered.

Free WiFi, comfy beds

Featuring conveniences like sitting areas and refrigerators, the 84 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include pillowtop beds, microwaves, and coffee/tea makers.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$85* Per night/room Nov 7 - Nov 8

Standard Room, 2 Queen Beds, Non Smoking, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Business Suite, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riverview Inn & Suites, Ascend Hotel Collection ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riverview Inn & Suites, Ascend Hotel Collection

Everyone (6) Couples (2) Family (7)
2 out of 5
Beyond the overall shabbyness and the closed businesses surrounding the place there was only one bedside lamp in the room leaving the sitting areas totally in the dark. Staff's response was basically "not my problem" And, despite the name there was no way to view the river except if your room had a view.

Posted by on Sep 16, 2021

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Comment from Hotel Management

Sep 20, 2021 by Riverview Inn and Suites

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management Team Riverview Inn & Suites

4 out of 5
The pool was closed for renovations and the fitness center was also closed. These things should have been disclosed at the time of booking

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 22, 2021 by Hannah

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

5 out of 5

Posted by on May 30, 2021

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Comment from Hotel Management

Jun 22, 2021 by Hannah

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4 out of 5
Beautiful view,great place to stay . Fire place didn’t work

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 1, 2020 by Hannah

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5 out of 5

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 27, 2019 by Hannah - Front Office Supervisor

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

3 out of 5
Paid extra for a view of the river. All we could see were shrubs and trees on the bank of the river.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 25, 2019 by Marcee C.

Thank you for your feedback. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4 out of 5
Nice front entry. Not so good breakfast offerings.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 18, 2019 by AB

Thank you for staying with us and sharing your experience, Please feel free to reach out to the management of the hotel with your specific comments regarding your breakfast. We do apologize it did not meet your expectations.

4 out of 5
Property has character you don' expect looking from the outside. Amenities: Pool is a good size. Fitness facility could use towels, water and a few more pieces of equipment, such as a bosu or incline bench for ABS. It was a decent size. Rooms: Rooms were clean. We had 4 and needed to use the pull out couch. The room had sheets and pillows for the bed but no blanket. Room had ample room for use. View was wonderful of the river. Breakfast was good.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 10, 2019 by AB

Thank you for staying with us and sharing your experience. We hope to see you again and will definitely share your comments with our staff.

5 out of 5

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 5, 2019 by AB

Thank you for staying with us and sharing your experience. We hope to see you again.

5 out of 5
Staff was most accommodating and provided gracious, welcoming hospitality.

Posted by on May 19, 2019

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Comment from Hotel Management

May 23, 2019 by AB

Thank you for your positive comments about the staff. We are very proud of everyone's commitment to service.

About the Riverview Inn & Suites, Ascend Hotel Collection

Location 700 W Riverside Blvd, Rockford, IL 61103

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. An indoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Riverview Inn & Suites, Ascend Hotel Collection. The hotel can provide concierge services, limo/town car service, and wedding services. Self parking is free. This 3-star Rockford hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Riverview Inn & Suites, Ascend Hotel Collection offers 84 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cliffbreakers
  • Cliffbreakers Riverside Resort
  • Cliffbreakers Riverside Resort Hotel
  • Cliffbreakers Riverside Resort Hotel Rockford
  • Cliffbreakers Riverside Resort Rockford
  • Lexington Hotel At Cliffbreakers` Riverside Rockford
  • Lexington Hotel Cliffbreakers Riverside
  • Cliffbreakers Riverside Hotel Rockford
  • Cliffbreakers Riverside Hotel
  • Cliffbreakers Riverside Rockford
  • Cliffbreakers Riverside
  • Riverview Inn Rockford
  • Riverview Rockford
  • Riverview Inn & Suites, Ascend Hotel Collection Hotel
  • Riverview Inn Suites an Ascend Hotel Collection Member
  • Riverview Inn & Suites, Ascend Hotel Collection Rockford
  • Riverview Inn & Suites, Ascend Hotel Collection Hotel Rockford

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.