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"Great clean room staff was nice and polite on check in and out " More

By a verified traveler on Sat 28 Dec 2019

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Hotel Description

Enjoy free breakfast at this Roanoke hotel

Close to airport

You'll be within 3 miles (5 km) of Splash Valley at Green Ridge Recreation Center and 6 miles (10 km) of Valley View Mall with a stay here. Carvins Cove Natural Reserve and St. Andrews Catholic Church are also within 6 miles (10 km).

Renovated in 2016

This hotel features free WiFi in public areas, laundry facilities, and self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 90 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Weekly housekeeping is available.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$59* Per night/room Nov 7 - Nov 8

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America Suites Roanoke Airport ratings based on 14 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Roanoke Airport

Everyone (3) Couples (1) Family (8) Other (1)
1 out of 5
This property is disgusting. Dirty, toilet didn’t work and on a busy highway. We had to check out and go to another motel and they didn’t refund our money. We were in the room less than 5 minutes. Don’t go there

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 9, 2021 by Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

2 out of 5
I received two rooms at check-in that where dirty. The first room was not supposed to be rented out and the second belkng to someone else. The third was ok. Loud guest rude service. No pots or kitchen wear considering its a extended stay. They advertised they have these items but no available.

Posted by on Apr 8, 2021

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Comment from Hotel Management

Apr 9, 2021 by Hotel Management

Thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in and the unsatisfactory service. We will relay your feedback to the teams involved to ensure we deliver excellent accommodations and service. Please note, kitchenware is made available at the front office, and it is complimentary, and we are sorry if this was not explained by our team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

4 out of 5

Posted by on Jul 26, 2020

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Comment from Hotel Management

Jul 27, 2020 by Hotel Management

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management

1 out of 5

Posted by on Feb 18, 2020

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5 out of 5
Great clean room staff was nice and polite on check in and out

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 29, 2019 by Hotel Management

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management

4 out of 5
Baaic, but clean and comfortable. Good location close to the airport.

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 14, 2019 by Hotel Management

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our spotless property. We are also glad you liked our location close to the airport. It was a pleasure having you as our guest, and we hope to welcome you again in the near future. Sincerely, Hotel Management

3 out of 5
Nothing could have been better run down terrible breakfast presentation

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 15, 2019 by Hotel Management

Thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management

3 out of 5
Bed was not comfortable. Only two pillows provided, and not in very good shape. Limited dish wear was available with request but not enough. The AC, most of all, did work not work efficiently. It worked but it required lowering the thermostat almost 10 degrees. Hair dryer may have been available but we forgot to request in advance since they are provided in most motels. On the positive side, it had a good location and it was quiet through the night.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Hotel Management

Thank you for evaluating your stay online. We are glad you liked our convenient location and that you had an overall pleasant stay. However, we are sorry you could not experience a good night’s sleep due to the maintenance issue and the discomfort you had with the pillows. Your feedback concerning the HVAC unit has been shared with the maintenance team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management

4 out of 5

Posted by on Jul 15, 2019

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2 out of 5
I liked the bathroom. Though not the latest in style, but it was cleaned, and well maintained. I also liked the kitchenette, it was clean, and maintained. However, I did not like they provided no dishes, nor pots, and pans. Also I did not like high smell of cigarettes smoke, nor the ragged bed cover, and the ragged stained carpet. I expected more for the money. Would not recommend this place.

Posted by on May 28, 2019

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Comment from Hotel Management

May 30, 2019 by Hotel Management

Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management

About the Extended Stay America Suites Roanoke Airport

Location 2705 Frontage Rd Nw, Roanoke, VA 24017

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Roanoke Airport also features coffee/tea in a common area, laundry facilities, and a front desk safe. For a fee, parking is available. A complete renovation of Extended Stay America Suites Roanoke Airport was completed in September 2016. This Roanoke hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Roanoke Station (6.8 km / 4.2 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Extended Stay America Suites Roanoke Airport offers 90 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered weekly and hair dryers can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Aparthotel Roanoke Airport
  • Extended Stay America Roanoke Airport
  • Extended Stay Roanoke
  • Roanoke Extended Stay
  • Extended Stay America Roanoke Airport Aparthotel
  • Extended Stay America Roanoke Airport Hotel
  • Extend Stay America Roanoke
  • Extended Stay America Hotel
  • Extended Stay America Roanoke Airport
  • Extended Stay America Suites Roanoke Airport Hotel
  • Extended Stay America Suites Roanoke Airport Roanoke
  • Extended Stay America Suites Roanoke Airport Hotel Roanoke

You should know

  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.