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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
Hotel near Duke University in Durham

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Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Free daily full breakfast
Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Place, Bennett Place
    ‪2 min drive‬
  • Place, North Carolina Civil War Trail
    ‪2 min drive‬
  • Place, Rhine Research Center Museum
    ‪3 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

2 Double Beds, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 4

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

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About the neighborhood

Durham

In historical district.You'll find Bennett Place and North Carolina Civil War Trail within 2 miles (3 km) of this hotel. Duke University and Rhine Research Center Museum are also within 3 miles (5 km).

What's nearby

  • Bennett Place - 2 min drive - 1.3 miles
  • North Carolina Civil War Trail - 2 min drive - 1.3 miles
  • Rhine Research Center Museum - 3 min drive - 1.7 miles
  • Duke University Hospital - 3 min drive - 2.1 miles
  • Duke University - 4 min drive - 3.6 miles

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Sheetz - ‬16 min walk
  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Cook Out - ‬4 min walk
  • ‪Shanghai Restaurant - ‬18 min walk

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel near Duke University in Durham
Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 480 square feet (43 square meters) and includes conference space. The business-friendly SureStay Plus Hotel by Best Western Durham Medical Center also features a fitness center, laundry facilities, and express check-out. Self parking is free. A complete renovation of SureStay Plus Hotel by Best Western Durham Medical Center was completed in January 2022.

This Durham hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 3 levels
  • 480 sq ft of conference space
  • 43 sq m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • Elevator
  • No smoking on site
SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

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Red Roof Inn Durham - Duke Univ Medical Center
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.4 out of 5, 1,000 reviews
$63 nightly
The price is $72
Mar 29 - Mar 30
Total with taxes and fees
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Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Durham Medical Center to the airport?

SureStay Plus Hotel by Best Western Durham Medical Center is 18.3 mi (23-min drive) away from the Raleigh-Durham International Airport (RDU) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of Mar 13, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on Mar 15, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Durham Medical Center have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Durham Medical Center.

Does SureStay Plus Hotel by Best Western Durham Medical Center offer free breakfast?

SureStay Plus Hotel by Best Western Durham Medical Center offers free full breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at SureStay Plus Hotel by Best Western Durham Medical Center?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

Is there free parking at SureStay Plus Hotel by Best Western Durham Medical Center?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a pool?

SureStay Plus Hotel by Best Western Durham Medical Center does not have a pool.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Durham Medical Center to downtown Durham?

SureStay Plus Hotel by Best Western Durham Medical Center is 3.6 mi away from Durham.

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 153 out of 1001 reviews
Rating 8 - Good. 186 out of 1001 reviews
Rating 6 - Okay. 229 out of 1001 reviews
Rating 4 - Poor. 215 out of 1001 reviews
Rating 2 - Terrible. 218 out of 1001 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, amenities
The hotel was horrible. We walked inside the bedroom as soon as we got into the bathroom there were roaches all over the floor, very nasty and dirty.
Stayed 1 night in Dec 2025

6/10 Okay

Latoya

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The shower tub combination needs to be resurfaced and new faucets. The paint is peeling in the tub and rusty at the faucet. The bathroom door sticks needs repair. Also the hot water runs out very fast. Also, I have killed a couple of roaches on the walls so bring bug spray. The area is well lit at night and somewhat quiet. It is a lot of night parking lot traffic that goes on. There is a soft spot on the floor that makes me nervous so I do not walk on that side of the bed. I think the overcharge for the hotel considering the look of it, but I know it's a business. It is not the best and some of the people that is here seems odd, but at least you are not out in the streets. They do serve breakfast, I hadn't been but it is advertised. I think the prices could be lowered a little bit more for what you get or offer discounts to people that stay a few more nights.
Stayed 4 nights in Dec 2025

10/10 Excellent

Josh

Stayed 1 night in Dec 2025

10/10 Excellent

Marcus

Stayed 1 night in Dec 2025

10/10 Excellent

Shonda

Stayed 1 night in Dec 2025

10/10 Excellent

Shonda

Stayed 1 night in Dec 2025

6/10 Okay

Jeffrey

Stayed 2 nights in Nov 2025

8/10 Good

Myles

Stayed 3 nights in Nov 2025

10/10 Excellent

victor

Stayed 1 night in Nov 2025

6/10 Okay

Jesus David

Stayed 1 night in Nov 2025

10/10 Excellent

Ian

Liked: Cleanliness
This is an older facility and shows it, but it's clean and well run. I thought it was a bargain.
Stayed 1 night in Nov 2025

10/10 Excellent

Jose Miguel

Stayed 1 night in Nov 2025

2/10 Terrible

Barbara

Stayed 1 night in Nov 2025

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very misleading. The place looks nothing like the pictures online. The place smelled like marijuana.There was no water pressure. The breakfast was pathetic. The toaster didn't work, and the only cereal was Cinnamon Toast Crunch-yuck! The orange juice was terrible -tasted like Hi-Cooler. The staff were friendly and the beds were comfortable. Thank God we only needed a 2-night stay.
Stayed 2 nights in Nov 2025

8/10 Good

JohnScott

-
Stayed 2 nights in Sep 2025

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities
Very clean room and extremely friendly staff.
Stayed 4 nights in Nov 2025

4/10 Poor

Harry

Liked: Staff & service
Room has a light outside in the hall, which makes it bright at night. Curtains don't cover the window enough.
Stayed 1 night in Nov 2025

4/10 Poor

Rollin

Actual guest room was ok. However, Very thin walls. People screaming and cursing in parking lot at 2am. I could easily hear roller wheels and conversations in hall outside room door T 4;30am. Don’t get much sleep.
Stayed 1 night in Oct 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
We enjoyed the continental breakfast this morning and then left for lunch. We returned back and enjoyed several hours of television and movies before taking a comfortable nap in the king size bed, before having to go to work at noon for my husband and 4pm for myself. It was a quiet, peaceful day. Thank you!!
Stayed 3 nights in Nov 2025

2/10 Terrible

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arriving at the hotel, my party was immediately concerned we were at the wrong location. The exterior photos from Google taken at night were able to conceal the slapdash black paint job on the outside of the building. Walking into the lobby, we noticed aggressive fragrances that seemed to be trying to conceal the natural scent of the building. Opening the door to the room, the unwelcoming appearance of the room halted our initial desire to settle in. As my party investigated the bathroom and bedding, noting the sad state of the room, I stood back opting to avoid touching the bed or setting my things down. Deciding to look at the wall instead of the room, I quickly noticed exposed cracks in the plaster that seemed like someone had recently attempted to cover them up with wallpaper. We quickly decided that it would be in the best interest of our health to drive 3+ hours home late at night instead of staying at this hotel. I have no clue why a national brand like Best Western would associate with a dilapidated establishment like the SureStay Plus at Durham Medical Center. We are requesting a refund.!!! Gary W Grainger Source LLC
Stayed 1 night in Nov 2025

4/10 Poor

Sarah

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There was a roach in the sink
Stayed 3 nights in Oct 2025

2/10 Terrible

Sherry

Disliked: Cleanliness, amenities, property conditions & facilities
A lot of unsavory activities going on
Stayed 2 nights in Oct 2025

10/10 Excellent

Wilmer

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Dustin

Stayed 2 nights in Oct 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2025