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"The parking lot was full of people hanging out with loud music when we arrived after 9 PM. The person at the front desk barely spoke to us- at one po ... " More

By a verified traveler on Sat 14 Oct 2023

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Hotel Description

Hotel near Duke University in Durham

In historical district

You'll find Bennett Place and North Carolina Civil War Trail within 2 miles (3 km) of this hotel. Duke University and Rhine Research Center Museum are also within 3 miles (5 km).

Renovated in 2022

This hotel doesn't skimp on freebies - guests receive free full breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the business center, express check-out, and conference space. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$68* Per night/room Apr 4 - Apr 5

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

SureStay Plus Hotel by Best Western Durham Medical Center ratings based on 25 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Durham Medical Center

Everyone (9) Family (6)
3 out of 5
The parking lot was full of people hanging out with loud music when we arrived after 9 PM. The person at the front desk barely spoke to us- at one point wasn’t even sure if they had my reservation. When we were directed to our room the floor didn’t feel solid in the hallway, it was lumpy and coming up. The room smelled bad, you could hear and smell everything from outside, ther doors into the building were all propped open and none of them actually locked. Then I’m the room the shade didn’t close all the way so the parking lot lights glared in the entire night and there was a huge gap Under the door so we heard everything in the hallway all night. People were in and out all hood of the night.

Posted by on Oct 14, 2023

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5 out of 5

Posted by on Jan 14, 2023

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1 out of 5
The photographs do not reflect nothing what the hotel is, dirty, broken bed, mold everywhere, the pool was never working, they say "free breakfast" but they don't even give you a coffee. Bad experience, don't come, with the same money I'm sure you get something 10 times better.

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 5, 2021 by fire

sorry

1 out of 5
Didnt like anything about the hotel! Poor customer service, broken furniture. Will never stay at this location

Posted by on Jun 9, 2020

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Comment from Hotel Management

Jul 6, 2020 by nawaid

sorry about your experience , we are working on improving

1 out of 5
The outside of the building was a mess, there was trash all in the parklot.The front lobby was dirty, i check-in went up to room and cigarette smoke knocked me down in the hall. In the room there were cigarette butts behind the front door. There was a big blue stain in the middle of the bed, hair was on the floor in the bathroom. And the carpet was nasty. Front desk had charged my card two days before my arrival,and the man at the front desk in sweat pants and flip flops refused to refund my money. He did offer me another room , but I had seen enough. How can I be charged for a room that was so dirty is beyond me. I understand slot of people can't afford a high dollar room, but right next door is a Hilton that was only $104.00 a night and the staff was awesome. Clean rooms. Well worth the $30.00 more per night. And the people at the front desk were not the flip flops and sweat pants.

Posted by on Mar 11, 2020

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Comment from Hotel Management

Mar 16, 2020 by Sam

We appreciate you taking time to provide such candid feedback of your stay.I am very sorry to hear that your stay did not meet your expectations.We will work hard to fix the issue you pointed out.

2 out of 5
Property was extremely dirty. Trash in parking lot, hallways. Bathtub had stains, microwave didn't have a glass(turntable). Very noisy throughout the night. Front desk attendant seemed irritated to have to help me. Definitely wont stay here ever again.

Posted by , from Charlotte on Mar 10, 2020

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Comment from Hotel Management

Mar 11, 2020 by Sam

We appreciate you taking the time to provide us with such candid feedback of your stay.I am very sorry to hear that your stay did not meet your expectations.We will address issues raised by you .Please accept our apology. Thank you

4 out of 5

Posted by on Dec 5, 2019

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Comment from Hotel Management

Jan 16, 2020 by Raj

Thank you for your feed back.We apologize for the inconvenience.

2 out of 5
the room wasn't as clean as it should be, for one associated with a hospital. the room wasn't fully stocked with enough towels and the microwave didn't have a turntable,because I was told that it had gotten broken from a past guest. the bathroom light didn't work and the frige froze all our stuff in it.

Posted by on Sep 8, 2019

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3 out of 5
Comfortable bed. Clean sheets. Building somewhat run down. Good price.

Posted by on Jul 22, 2019

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1 out of 5
“Non smoking room” smelled like smoke, plus three additional kinds of foul. Smoke detector had been removed. Not worth the price. Should have gone with the Motel 6.

Posted by on Jun 16, 2019

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About the SureStay Plus Hotel by Best Western Durham Medical Center

Location 3710 Hillsborough Rd, Durham, NC 27705-2906

Renovations + Closures

The following facilities will be closed during August, September, October, November, December, and January:

  • Swimming pool

Property Features

Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 480 square feet (43 square meters) and includes conference space. The business-friendly SureStay Plus Hotel by Best Western Durham Medical Center also features a fitness center, laundry facilities, and express check-out. Self parking is free. A complete renovation of SureStay Plus Hotel by Best Western Durham Medical Center was completed in January 2022. This Durham hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 3 levels
  • 480 sq ft of conference space
  • 43 sq m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Durham Station (7.1 km / 4.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Desk chair

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Durham
  • Quality Inn Durham
  • Baymont Inn Durham Hotel
  • Baymont Inn Durham
  • Quality Inn Suites
  • Durham Medical Park Inn Suites
  • Quality Inn Suites Medical Park
  • SureStay Plus Hotel by Best Western Durham Medical Center Hotel
  • SureStay Plus Hotel by Best Western Durham Medical Center Durham

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.