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"It was completely satisfactory and very clean. " More

By a verified traveler on Thu 01 Jul 2021

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Hotel Description

3-star hotel near Research Triangle Park

City center stay

You'll find Research Triangle Park and Lenovo within 3 miles (5 km) of this hotel. William B. Umstead State Park and Chatham Hill Winery are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking and a free area shuttle.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$109* Per night/room Dec 11 - Dec 12

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Four Points By Sheraton Raleigh Durham Airport ratings based on 19 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Four Points By Sheraton Raleigh Durham Airport

Everyone (10)
4 out of 5
It was completely satisfactory and very clean.

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 1, 2021 by General Manager

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Raleigh Durham Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Crystal Dixon General Manager

3 out of 5

Posted by on May 1, 2021

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Comment from Hotel Management

Jun 7, 2021 by Tonia

Thank you for your recent stay! We are all disappointed that you did not find everything 5 stars, please let us know how we could improve to meet your exceptions for future stays.

1 out of 5

Terrible Customer Service!

We booked 2 rooms this past weekend for an overnight stay, but didn't come close to having a good night's sleep. After driving several hours from Virginia, my family and I arrived at the hotel completely exhausted at 12:50am. Upon checking in, the hotel clerk proceeds to give us a key for only 1 of the 2 rooms we booked. We asked about our second room and he claimed that only one was in the system. We showed the confirmation number for EACH of the rooms and he persisted that the only way to get the second room was to book a THIRD room for well over the price that we had already paid for initially. My husband called Travelocity who then immediately called to speak to the hotel clerk. At that point, the customer service rep verified that we had booked 2 rooms for the night. Meanwhile, I call customer service for the Starwood Hotel chain who was very rude because I was upset about still waiting in the lobby with my children for over a half hour at this point. She (Amy) places me on hold and tries to call the hotel clerk (Andy) who refuses to pick up the phone. After waiting on hold for over 10 minutes, she gets back on the phone to say no one is answering. I tell her that I know because I am watching him ignore the phone ringing. At 1:44am, we finally get a second room only to find that the box springs needed to be replaced because the bed squeaked with every move. I couldn't rollover without the bed making a loud, unsettling noise. I will never consider booking there again

Posted by on May 17, 2017

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1 out of 5

Bad Stay

Staff was responsive but not willing to admit any issues, misinformed, and condescending at times. Wifi was spotty in the room, I tried to tell them but they tried to gaslight me.

Posted by on Feb 12, 2017

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4 out of 5
As long as you don't want a bath tub only a shower it's great.

Posted by on Jan 18, 2017

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3 out of 5

Not as good as we expected.

We were expecting a little bit nicer. The room was on-par with a Comfort Suites, which we could have stayed at for less. The bed was awful. You could hear the springs like crazy. Does not offer a complimentary breakfast.

Posted by , from Atlanta, GA on Oct 16, 2016

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3 out of 5

Close to the airport

Cons: the property shouldn't let the carpet get that filthy and stained. Don't they scheduled cleanings?
The good parts: close to the airport, large double queen room, bargain price The disappointing: filthy carpeting in the lobby and no fridge in the room

Posted by on Aug 29, 2016

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5 out of 5

Late airport pick up

I had to pick up my husband late and decided to spend the night rather than drive the country roads home late. I was happy to arrive, and even happier that check-in was quick and painless. The friendly and professional gentleman at the desk amass for ID, credit card, and then handed me my keys. He indicated the wifi code and directed me to the elevator. The room was large, clean, new-feeling, and bright. Lots of pillows, conform able beds. The bathroom was very clean, with soap, shampoo, and conditioner dispensers, rather than the wasteful bottles. The hotel close to the airport and does offer a shuttle.

Posted by , from virginia on Aug 22, 2016

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4 out of 5

Great front desk clerk at evening!

Pros: Traveloctiy...half off!!!
Cons: Hot Tub and early morning availability for breakfast with early departure flights (even if it's half of morning items).
Location: Waffle House for supper!
No Hot tub. Breakfast should be open early for early departures from airport. 4:00am-6:00am at least the yogurt, eggs, coffee and juice. Front desk clerk was not going to help us out even though we asked while checking out. Rooms were nice and clean. Shower was awesome!

Posted by , from Saskatchewan on May 22, 2016

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4 out of 5

Definitely worth it !

I had two great nights and everything was awesome , words cannot describe how good breakfast was . I thought the stuff were amazing . Overall great place to stay in.

Posted by on May 22, 2016

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About the Four Points By Sheraton Raleigh Durham Airport

Location 1200 Claren Circle, Morrisville, NC 27560

Renovations + Closures

The following facilities are closed on Monday, Tuesday, Wednesday, Friday, and Saturday:

  • Bar/lounge
  • Dining venue(s)

Property Features

Four Points By Sheraton Raleigh Durham Airport offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 4000 square feet (372 square meters) and includes conference space. The business-friendly Four Points By Sheraton Raleigh Durham Airport also features a picnic area, coffee/tea in a common area, and complimentary newspapers in the lobby. A free area shuttle within 3 mi is available. Free self parking is available. This 3-star Morrisville hotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 6 levels
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

Four Points By Sheraton Raleigh Durham Airport offers 105 accommodations with complimentary bottled water and coffee/tea makers. Select Comfort beds feature down comforters. A pillow menu is available. 43-inch LED televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. This Morrisville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Select Comfort beds
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 9:30 AM.

Four Points By Sheraton Raleigh Durham Airport has a restaurant serving breakfast and dinner.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 for adults, USD 5 and USD 20 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton Raleigh Durham Airport
  • Four Points By Sheraton Raleigh Durham Airport Hotel Morrisville
  • Four Points Sheraton Raleigh Durham Airport Hotel Morrisville
  • Four Points Sheraton Raleigh Durham Airport Hotel
  • Four Points Sheraton Raleigh Durham Airport Morrisville
  • 4 Points By Sheraton Raleigh Durham Airport
  • Four Points Sheraton Raleigh
  • Four Points By Sheraton Raleigh Durham Airport Hotel
  • Four Points By Sheraton Raleigh Durham Airport Morrisville
  • Four Points By Sheraton Raleigh Durham Airport Hotel Morrisville

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.