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JW Marriott Surabaya

5.0 star property
Family-friendly 5-star hotel near Tunjungan Plaza

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Photo gallery for JW Marriott Surabaya

Garden view
Executive Suite, 2 Bedrooms, Non Smoking (Chairman) | City view
Presidential Suite, 2 Bedrooms, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds
Buffet
Daily full breakfast (IDR 328000 per person)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Parking available
  • Bar
  • Parking included

Explore the area

View in a map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
  • Place, Tunjungan Plaza
    ‪4 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪2 min drive‬
  • Place, Grand City Surabaya
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪22 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom (Residential)

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 Bedroom (Residential)

  • 861 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Non Smoking (View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Room, 2 Double Beds, Non Smoking (View)

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 3 Bedrooms, Non Smoking (Residential)

48-inch LCD TV with cable channels, TV

Executive Suite, 3 Bedrooms, Non Smoking (Residential)

  • 2217 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 9
  • 3 Double Beds

View all photos for Executive Suite, 2 Bedrooms, Non Smoking (Residential)

48-inch LCD TV with cable channels, TV

Executive Suite, 2 Bedrooms, Non Smoking (Residential)

  • 1367 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Non Smoking

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (Executive)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Non Smoking (Executive)

10.0 out of 10
Exceptional
(1 review)
  • 516 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Non Smoking

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Living room | 48-inch LCD TV with cable channels, TV

Executive Suite, 1 Bedroom, Non Smoking

  • 925 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Room, 1 King Bed, Non Smoking (View)

9.0 out of 10
Wonderful
(2 reviews)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking | Living room | 48-inch LCD TV with cable channels, TV

Presidential Suite, 2 Bedrooms, Non Smoking

  • 4198 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 516 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms, Non Smoking (Chairman)

Executive Suite, 2 Bedrooms, Non Smoking (Chairman) | Living room | 48-inch LCD TV with cable channels, TV

Executive Suite, 2 Bedrooms, Non Smoking (Chairman)

  • 3671 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Double Beds

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Exterior

Doubletree By Hilton Surabaya

Surabaya Center
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 122 reviews
$65 nightly
The price is $72
Oct 27 - Oct 28
Total with taxes and fees
Doubletree By Hilton Surabaya

About the neighborhood

Surabaya

Heart of Surabaya.With a stay at this Surabaya Center hotel, you'll be within half a mile (1 km) of Tunjungan Plaza and 2 miles (3 km) of Grand City Surabaya. Surabaya Plaza Shopping Mall is 2.4 mi (3.9 km) away.

What's nearby

  • Tunjungan Plaza - 4 min walk - 0.3 miles
  • BG Junction - 6 min walk - 0.4 miles
  • Surabaya Plaza Shopping Mall - 2 min drive - 1.1 miles
  • Grand City Surabaya - 3 min drive - 1.3 miles
  • Surabaya Zoo - 5 min drive - 3.6 miles

Getting around

  • Surabaya Kota Station - 5 min drive
  • Surabaya Pasar Turi Station - 6 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • ‪Kopi Kenangan - ‬4 min walk
  • ‪Rawon Setan - ‬2 min walk
  • ‪Amaris Xpress - ‬3 min walk
  • ‪Executive Lounge - ‬1 min walk
  • ‪Lontong Balap Pak Gendut - ‬4 min walk

About this property

JW Marriott Surabaya

Family-friendly 5-star hotel near Tunjungan Plaza
JW Marriott Surabaya offers its guests a children's pool, an outdoor pool, a health club, and a hot tub. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 14 meeting rooms are available. Event space at this hotel measures 132482 square feet (12308 square meters) and includes a conference center. A sauna, a terrace, and a complimentary children's club are also featured at the luxury JW Marriott Surabaya. A shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

This 5-star Surabaya hotel is smoke free.

  • 1 building
  • 407 guestrooms or units
  • 25 levels
  • 4 dining venues
  • 132482 sq ft of conference space
  • 12308 sq m of conference space
  • Built in 1996
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

Exterior

Doubletree By Hilton Surabaya

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 122 reviews
$65 nightly
The price is $72
Oct 27 - Oct 28
Total with taxes and fees
Doubletree By Hilton Surabaya

Property amenities

Family friendly

  • Children's pool
  • Children's toys
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Valet parking on site (IDR 100,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: IDR 328,000 for adults and IDR 164,000 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Art gallery
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 48-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Executive Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children
  • Airport shuttle fee: IDR 600000 per person
  • Valet parking fee: IDR 100000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
    For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

How close is JW Marriott Surabaya to the airport?

JW Marriott Surabaya is 12.4 mi (42-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott Surabaya?

As of Sep 29, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on Oct 26, 2025 start from $88.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott Surabaya have an airport shuttle?

JW Marriott Surabaya offers a shuttle from the airport to the hotel 24 hours a day, on request, for a charge of IDR 600000 per person.

How close is JW Marriott Surabaya to the beach?

This hotel is 6.4 mi (27-min drive) from New Kenjeran Beach.

Does JW Marriott Surabaya offer free breakfast?

Free breakfast isn’t provided at JW Marriott Surabaya, but full breakfast is offered for a fee of IDR 328000 for adults and IDR 164000 for children. It's available every day from 6 AM to 10:30 AM.

Is there a casino at JW Marriott Surabaya?

No, there is no casino at this hotel.

What time is check-in at JW Marriott Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at JW Marriott Surabaya?

This hotel offers free self parking. Valet parking is available for IDR 100000 per stay.

Does JW Marriott Surabaya have a pool?

JW Marriott Surabaya features an outdoor pool and a children's pool.

Does JW Marriott Surabaya have a restaurant?

JW Marriott Surabaya is home to Pavilion Restaurant, which features international cuisine.

Does JW Marriott Surabaya have a spa?

There are no spa services available at this hotel.

How close is JW Marriott Surabaya to downtown Surabaya?

JW Marriott Surabaya is 1.2 mi away from Surabaya.