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Shangri-La Surabaya

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Photo gallery for Shangri-La Surabaya

Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Eco-friendly toiletries, hair dryer, bathrobes, slippers
5 restaurants; breakfast, lunch, and dinner served
View from room
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256
  • Place, Ciputra World Mall
    ‪8 min walk‬
  • Place, Surabaya Town Square
    ‪2 min drive‬
  • Place, Surabaya Zoo
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪28 min drive‬

Room options

View all photos for Horizon Club Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe Room

  • Sleeps 2
  • Free WiFi

View all photos for Residence Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Residence Suite

  • Sleeps 2
  • Free WiFi

View all photos for Bali Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Bali Suite

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Horizon Club Deluxe 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Horizon Club Executive 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Executive 1 King

  • City view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Suite

  • City view
  • 904 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Horizon Club, Deluxe Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Surabaya

In shopping district.You'll be within half a mile (1 km) of Ciputra World Mall and 2 miles (3 km) of Al-Akbar Mosque with a stay here. Lapangan Thor Stadium and Surabaya Town Square are also within 2 miles (3 km).

What's nearby

  • Ciputra World Mall - 8 min walk - 0.4 miles
  • Surabaya Town Square - 2 min drive - 1.3 miles
  • Surabaya Zoo - 2 min drive - 1.5 miles
  • House of Sampoerna - 4 min drive - 1.7 miles
  • Lapangan Thor Stadium - 6 min drive - 1.7 miles

Getting around

  • Ngagel Station - 5 min drive
  • Surabaya Pasar Turi Station - 19 min drive
  • Surabaya (SUB-Juanda) - 35 min drive

Restaurants

  • ‪Resto Kepiting Kenari - ‬7 min walk
  • ‪Rumah Makan Ramayana - ‬8 min walk
  • ‪Jamoo Restaurant - ‬1 min walk
  • ‪IKI/SUI - ‬8 min walk
  • ‪Sinar Lucky - ‬9 min walk

About this property

Shangri-La Surabaya

Family-friendly 5-star hotel near Tunjungan Plaza
Shangri-La Surabaya offers its guests a full-service spa, outdoor tennis courts, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center, 14 meeting rooms, and limo/town car service are available. Event space at this hotel measures 17255 square feet (1603 square meters) and includes a conference center. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Surabaya. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 365 guestrooms or units
  • 17 levels
  • 5 dining venues
  • 17255 sq ft of conference space
  • 1603 sq m of conference space
  • Built in 1995
  • Nightclub
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Shangri-La Surabaya offers 365 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Family friendly

  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; USD 24 for adults and USD 12 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch smart TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 605000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 605000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

How close is Shangri-La Surabaya to the airport?

Shangri-La Surabaya is 12.8 mi (35-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at Shangri-La Surabaya?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Surabaya on Jun 12, 2026 start from $76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Shangri-La Surabaya have an airport shuttle?

Airport shuttle services are not available at Shangri-La Surabaya.

How close is Shangri-La Surabaya to the beach?

This hotel is 9.6 mi (43-min drive) from New Kenjeran Beach.

Does Shangri-La Surabaya offer free breakfast?

Free breakfast isn’t provided at Shangri-La Surabaya, but buffet breakfast is offered for a fee of USD 24 for adults and USD 12 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 10:30 AM.

Is there a casino at Shangri-La Surabaya?

No, there is no casino at this hotel.

What time is check-in at Shangri-La Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Shangri-La Surabaya?

This hotel offers free self parking. Valet parking is available for USD 5 per day.

Does Shangri-La Surabaya have a pool?

Shangri-La Surabaya features an outdoor pool and a children's pool. Guests can enjoy pool access from 6:00 AM to 8:00 PM.

Does Shangri-La Surabaya have a restaurant?

Yes, there are 5 restaurants on site.

Does Shangri-La Surabaya have a spa?

This hotel has a spa, which features massages, mani/pedis, and reflexology.

How close is Shangri-La Surabaya to downtown Surabaya?

Shangri-La Surabaya is 3.3 mi away from Surabaya.

Shangri-La Surabaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 254 reviews
Rating 8 - Good. 84 out of 254 reviews
Rating 6 - Okay. 24 out of 254 reviews
Rating 4 - Poor. 6 out of 254 reviews
Rating 2 - Terrible. 5 out of 254 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Brenda, Eckville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell.
Stayed 1 night in Dec 2025

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 8 nights in Nov 2025

8/10 Good

Martin

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

weiyi

Stayed 3 nights in Nov 2025

10/10 Excellent

Rommel

Stayed 1 night in Oct 2025

10/10 Excellent

Thatcher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Rommel

Stayed 1 night in Oct 2025

2/10 Terrible

Haleema

Stayed 4 nights in Aug 2025

10/10 Excellent

Weny, Spring

Liked: Cleanliness, amenities, property conditions & facilities
Very good and comfortable
Stayed 2 nights in Jun 2025

10/10 Excellent

Catarina

Stayed 1 night in Jun 2025

10/10 Excellent

Fonita

Stayed 2 nights in Apr 2025

10/10 Excellent

Thatcher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Sam

Stayed 2 nights in Jan 2025

6/10 Okay

davidson

Business traveler
Liked: Cleanliness
Stayed 3 nights in Oct 2024

6/10 Okay

Jeffrey

Service was slow or non existant around the pool, where i spent most of my time.
Stayed 2 nights in Jan 2025

2/10 Terrible

Faisal, jeddah

Stayed 1 night in Nov 2024

10/10 Excellent

Keld, cape coral

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is just wonderful, i have come here many years and always look forward to come back.
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

8/10 Good

Thatcher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Glorianne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Stayed 1 night in Mar 2024

10/10 Excellent

Peng Eng Peter

Refurbished rooms are great!

The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nickol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Norman, Rhodes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023

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