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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5.0 star property
5-star luxury hotel near Ciputra World Mall, connected to a shopping center

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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Photo gallery for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Outdoor pool
Exterior
Suite | Minibar, in-room safe, desk, laptop workspace
Daily cooked-to-order breakfast for a fee
Interior entrance

Overview of Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Reviews
8.8

Excellent

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available

Explore the area

Map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225
  • Popular LocationCiputra World Mall1 min walk
  • Popular LocationSurabaya Zoo4 min drive
  • Popular LocationTunjungan Plaza9 min drive
  • AirportSurabaya (SUB-Juanda)34 min drive

Room options

View all photos for Grand Double Room

Minibar, in-room safe, desk, laptop workspace

Grand Double Room

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room (Twin Bed)

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room (Twin Bed)

  • 323 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Deluxe

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe

  • 398 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Deluxe

Superior Deluxe | Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Club Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe

  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Club Grand Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Grand Deluxe

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Suite

Suite | Minibar, in-room safe, desk, laptop workspace

Suite

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

  • 355 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Pool
Shangri-La Surabaya
Pool
Hot Tub
Spa
Kids pool
4.4 out of 5, Excellent, (203)
The price is $59
per night
$72 total
includes taxes & fees
May 12 - May 13
Shangri-La Surabaya

About the neighborhood

Surabaya

In shopping district.You'll be within half a mile (1 km) of Ciputra World Mall and 9 miles (15 km) of Ciputra Golf Club.

What's nearby

  • Ciputra World Mall - 1 min walk
  • Surabaya Zoo - 4 min drive
  • Royal Plaza Surabaya - 8 min drive
  • Surabaya Plaza Shopping Mall - 8 min drive
  • Tunjungan Plaza - 9 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 20 min drive
  • Surabaya (SUB-Juanda) - 35 min drive

Restaurants

  • Starbucks - 5 min walk
  • Sushi Tei-Ciputra World - 1 min walk
  • Linkafe - 2 min walk
  • The Duck King - 4 min walk
  • Domi Deli - 1 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5-star luxury hotel near Ciputra World Mall, connected to a shopping center
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There's an onsite business center. A children's pool, a fitness center, and a sauna are also featured at the luxury Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 1 building
  • 212 guestrooms or units
  • 22 levels
  • Built in 2014
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers 212 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Indonesian

Property amenities

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 60,000 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 302,500 to 302,500 for adults and IDR 151,250 to 151,250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub

Accessibility

  • Elevator

Room amenities

Entertainment

  • LED TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 500000.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately IDR 302500–302500 for adults, and IDR 151250–151250 for children
  • Airport shuttle fee: IDR 440220 per vehicle (one-way)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 500000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 7:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Frequently asked questions

How close is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International to the airport?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is 12.7 mi (35-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

As of Apr 28, 2024, prices found for a 1-night stay for 2 adults at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International on Apr 30, 2024 start from $54.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have an airport shuttle?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers an airport shuttle 24 hours a day, on request, for a charge of IDR 440220 per vehicle, one-way.

How close is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International to the beach?

This hotel is 13.4 mi (45-min drive) from New Kenjeran Beach.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offer free breakfast?

Free breakfast isn’t offered at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, but cooked-to-order breakfast is offered for a fee of between IDR 302500 and 302500 for adults, IDR 151250 and 151250 for children. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, there is no casino at this hotel.

What time is check-in at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM.

Is there free parking at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

This hotel offers free self parking. Valet parking is available for IDR 60000 per day.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a pool?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 5:00 PM.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a spa?

This hotel has a spa, which features massages, aromatherapy, and body scrubs.

How close is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International to downtown Surabaya?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is 3.3 mi away from Surabaya.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 223 reviews" "
Rating 8 - Good. 83 out of 223 reviews" "
Rating 6 - Okay. 13 out of 223 reviews" "
Rating 4 - Poor. 7 out of 223 reviews" "
Rating 2 - Terrible. 1 out of 223 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

August

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel in Surabaya
Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023

8/10 Good

Yoshiaki

Stayed 3 nights in Aug 2023

8/10 Good

Stephen Chia

Stayed 3 nights in Jun 2023

8/10 Good

adi

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2023

8/10 Good

Leonard, Ketchikan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022

8/10 Good

Stephen Chia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfort stay
Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit stay
The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022

10/10 Excellent

Delfin

Stayed 1 night in Jan 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidak rekomendasi u/ keluarga.
Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya. Anak saya usia 6 & 7thn. Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online. Staff tersebut juga sangat tidak sopan. Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga. Terima kasih
Stayed 1 night in Dec 2021