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4.7 out of 5

"The rooms were clean and the staff was nice and helpful. " More

By a verified traveler on Tue 23 Apr 2019

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Hotel Description

5-star luxury hotel near El Ejido Park

In historical district

Within a 10-minute walk of the hotel, you'll find Trude Sojka Cultural House and Gabriela Mistral Square. Centro Comercial Multicentro and Foch Square are also within half a mile (1 km).

Luxury amenities

A full-service spa, a gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 7 conference rooms, 24-hour business center, and airport shuttle. Enjoy the sauna and perks like free valet parking and free WiFi.

Free WiFi, iPod docks

The 124 soundproofed guestrooms offer free WiFi and iPod docks. Other amenities include 24-hour room service, refrigerators, and plasma TVs with cable channels.

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$49* Per night/room Dec 23 - Dec 24

Premium Room (ExtraLarge ExtraBed 2adults+1child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room (Extra Bed 2 adults + 1 child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room (Extra Bed 3 adults)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

NH Collection Quito Royal ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for NH Collection Quito Royal

Couples (1)
4 out of 5
The rooms were clean and the staff was nice and helpful.

Posted by on Apr 23, 2019

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5 out of 5

The entire operation gave me a good feeling about Equador.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, superior service
The staff were exemplary from check in to check out and went out of their way to make us comfortable and welcome. My complaints are the room was somewhat cramped which could be caused from several factors, and, the request for the eco-friendly laundry protocol is something that I'll probably have to get used to. In all I feel I will seek out a Radisson whenever I am traveling.

Posted by , from VA USA on Aug 9, 2012

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5 out of 5

The Staff went out of their way to make me feel comfortable.

Pros: Close restaurants, Free Internet, Quiet, great service
The hotel was quite nice and the rooms were well priced. It was the entire staff that made this stay extremely enjoyable. They arrainged transportation with me. Helped me get cash when the ATM's weren't able to process my card and even got my glasses fixed when I lost a screw and they wouldn't stay on. I enjoyed this hotel so much that I've already booked my stay there for my next trip to Quito in July.

Posted by , from new mexico on Apr 12, 2011

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5 out of 5

Superb location and a great experience!

Pros: Close restaurants, Quiet
The hotel is perhaps the best luxury hotel I've ever stayed in. The service and accommodations were excellent. The suite I occupied had everything, and nearby restaurants and grocery stores made my stay even more enjoyable. This is spot you really don't want to leave when your time is up! Overall, this was a real "luxury" experience. All the amenities you want accompanied by some you had not thought of were included. It doesn't get any better than this place.

Posted by , from New York City on Feb 4, 2011

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5 out of 5

Excellent hotel - great location - excellent service - I would definitely stay at this hotel for future travel to Quito

Pros: Close restaurants, Free Internet, great neighborhood location, very attentive staff, bright and relaxing rooms
Excellent service, very attentive staff, room was spacious and had great natural light, hotel is in an excellent location for Quito, comfortable room with black-out shades for sleeping, very minimal noise from traffic and landing aircraft - I would definitely stay at the Radisson Hotel Quito in the future.

Posted by , from California on Feb 3, 2011

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4 out of 5

Radisson Quito

Good hotel. Only complaint is lack of dining choices in-house; breakfast buffet @ $* per person is expensive. However, I do not mind staying there again. Location is not too bad, once you have some familiarity with the city. There are other dining options within walking distance from the hotel if you get tired of hotel fare. Reasonably priced airport transfers as well. We were picked up to and from the airport by a staffer named Mauricio and he was great.

Posted by on May 14, 2010

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5 out of 5

Best Customer Service Ive experienced in a long time

This hotel was clean comfortable with a little bit of old-fashioned luxury ambiance. The worst part was the neighborhood where you really should take a taxi at night even though its only a 10 minute walk to the bus and a busy night-life area. The amenities were fine I LOVED the iPod dock in the room to both charge it and listen to my music. But the stand-out about this hotel was the customer service. Im usually low maintenance but my last trip I had a few unexpected issues and the staff especially the guest relations manager was fantastic. I will try to stay here every time I visit Quito. Also value for money there should be a rating above excellent. For what you pay you will not find anything that matches in Quito. BTW also stop by Bar Refugio on Eloy Alfaro close to Portugal for another great customer service experience. #40Corner bar Karaoke#41

Posted by on Mar 10, 2010

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Property Features

NH Collection Quito Royal offers its guests a full-service spa, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. There are 7 meeting rooms available. Spa services, multilingual staff, and coffee/tea in a common area are also featured at the luxury NH Collection Quito Royal. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 5-star Quito hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 14 levels
  • Built in 1996
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

NH Collection Quito Royal offers 124 air-conditioned accommodations with iPod docking stations and minibars. 40-inch plasma televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Quito hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 11 AM.

Cafe Royal - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness center.

Spa Services

Spa has 2 treatment rooms. Services include massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 2
  • Reflexology
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 55 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9 and USD 20 per person (approximately)
  • Airport shuttle fee: USD 30 per vehicle (one-way)
  • Pet fee: USD 35 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 60.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Radisson Quito
  • Hotel Radisson Royal Quito
  • Hotel Royal Quito
  • NH Collection Quito Royal Hotel
  • Radisson Hotel Quito
  • NH Collection Quito Royal Quito
  • Radisson Quito Hotel
  • Radisson Royal Hotel Quito
  • Radisson Royal Quito
  • Radisson Royal Quito Hotel
  • NH Collection Quito Royal Hotel
  • NH Collection Quito Royal
  • NH Collection Quito Royal Hotel Quito

You should know

  • NH Collection Quito Royal offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.