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4.3 out of 5

"Sunday though a couple was seated I was not allowed to have dinner. I had a hard time getting a menu at the initial attempt at dining and was told th ... " More

By a verified traveler on Tue 23 Feb 2021

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Hotel Description

Family-friendly upscale hotel with 5 restaurants

City center retreat

Within a 10-minute walk of this La Mariscal hotel, you'll find Trude Sojka Cultural House and Gabriela Mistral Square. Centro Comercial Multicentro and Foch Square are also within half a mile (1 km).

Luxury amenities

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this luxury hotel. Families will appreciate the children's pool, onsite laundry facilities, and in-room childcare. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 275 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. 24-hour room service, minibars, and Egyptian cotton sheets are also available.

Premier Twin Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
$81* Per night/room Nov 7 - Nov 8

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Swiss, Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Swiss, Executive Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Swiss, Twin Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Swiss, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Swissotel Quito ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Quito

Everyone (2)
4 out of 5
Sunday though a couple was seated I was not allowed to have dinner. I had a hard time getting a menu at the initial attempt at dining and was told they were not serving Could not get to gym no obvious path Coffee maker made water mess gave up Front desk staff very friendly and helpful as an English speaker they were accommodating to my requests. Helped me solve a major glitch in my plans

Posted by on Feb 23, 2021

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Comment from Hotel Management

Feb 23, 2021 by Daysi Borja

Dear guest Thank you for your rating on the experience that lived in our hotel, we are proud to receive your opinion, we are at your orders

5 out of 5
Never felt more comfortable at a hotel in my life. Very well located and connected to everything, wonderful (and very patient!) staff that accommodated all of my requests with a smile, awesome room with a lovely view, delicious food (they even treated us with a tray of fruits at the check desk). Would definitely come back and will recommend.

Posted by , from Lima, Peru on Nov 4, 2018

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Comment from Hotel Management

Nov 6, 2018 by Claudia Yanez / Reservations Manager

Thank you for your rating on the very satisfactory experience that lived in our hotel, we are proud to receive your opinion, we are at your orders

5 out of 5

i loved it

my stay was quite enjoyable for my moneys worth. the service was wonderful i would definetly consider this hotel to many others who would like to take a trip to quito, ecuador

Posted by on May 6, 2008

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3 out of 5

Swissotel Quito

Compared with the Swissotel in Lima, this hotel looks old and is in dire need of renovation. The room we were given was large - a suite really, and was suitable more for cheap longer-term self-serviced lodgers. What it provided in size was taken away by the lack of double-glazing or noise reduction from a noisy street - especially withcar alarms going off very early in the morning regularly. A minor quibble - the advertised 29 inch television was not provided. The staff were friendly and mostly efficient but did not respond to an emailled request prior to arrival on an airport collection. This was made up by the provision of a free taxi for departure. Breakfast was not included in the plan and nor was internet and the lack of these features for the price made it lower value compared to other hotels and cafes etc in the vicinity.

Posted by on Apr 26, 2008

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Swissotel Quito offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. You'll find a 24-hour business center on site. An outdoor pool, a children's pool, and a health club are also featured at the luxury Swissotel Quito. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. This 5-star Quito hotel is smoke free.

  • 275 guestrooms or units
  • 13 levels
  • 5 dining venues
  • 2 bars or lounges
  • Built in 1990
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Swissotel Quito offers 275 accommodations with minibars and safes. Accommodations offer separate sitting areas and include sofa beds. Beds feature Egyptian cotton sheets and premium bedding. LED televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Quito hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Les Alpes - This restaurant specializes in fondue and serves lunch and dinner.

La Locanda - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Tanoshii - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner.

Cafe Quito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Quito Deli - This delicatessen serves light fare only.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Amrita has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Body treatments
  • Facial treatments
  • Sauna in spa
  • Aromatherapy treatments
  • Spa tub in spa

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Swissotel Quito

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash

Safety features at this property include a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Cash Deposit Required
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 26 per person (approximately)
  • Airport shuttle fee: USD 60 per vehicle (one way)
  • Valet parking fee: USD 1.50 per day
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quito Swissotel
  • Swissotel Hotel Quito
  • Swissotel Quito
  • Quito Swissotel Hotel
  • Swissotel Quito Hotel Quito
  • Swissotel Quito Hotel
  • Swissotel Quito Hotel
  • Swissotel Quito Quito
  • Swissotel Quito Hotel Quito

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.