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Hotel Acadia

3-star property
43 Rue Sainte-ursule, Quebec, QC 1-855-201-7819

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3.7 out of 5
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See all 7 Travelocity Reviews

"The only good thing about this hotel was the location. We booked this hotel because the pictures looked very nice but when we got there ot was not eve ... " More

By a verified traveler on Thu 16 Jan 2020

Points Of Interest

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Hotel Description

3-star romantic hotel in Old Quebec

In Quebec

At this Old Quebec hotel, you'll be within a 5-minute walk of Ursulines de Quebec Museum and Cathedral of the Holy Trinity. Palais Montcalm and Quebec City Town Hall are also within half a mile (1 km).

Dining, spa tub

A restaurant and a spa tub are featured at this hotel. WiFi in public areas is free. Valet parking, express check-in, and express check-out are also offered.

Free WiFi, cable TV

The 83 guestrooms have TVs with cable channels and offer free WiFi and premium bedding. Coffee/tea makers, free local calls, and hair dryers are also available.

Basic Double, 1 Bedroom (Building Ermitage)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$94* Per night/room Sep 27 - Sep 28

Superior Room, 2 Queen Beds (Ermitage)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed (Building Acadia)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed (Building Louisbourg)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Room, 1 Double Bed (Building Louisbourg)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, 1 Queen Bed (Building Acadia)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Acadia ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Acadia

Everyone (3) Couples (2) Family (3)
3 out of 5
The only good thing about this hotel was the location. We booked this hotel because the pictures looked very nice but when we got there ot was not even close to the pictures, old carpets, bed sheet had a hole, bathroom's door was faling from one side and there was spider web in one corner But it was a very good location

Posted by on Jan 16, 2020

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Comment from Hotel Management

Jan 16, 2020 by Haris

Dear guest, Thank you very much for taking the time to share with us your experience about your recent stay in our hotels. We are truly happy that you enjoyed the great location. That being said it's true that some of our rooms aren't showed on the internet and they might slightly differ from pictures. As well your comments will be forwarded to fix the issues you experienced. Best regards, Haris

3 out of 5
The location,in the heart of Vieux Quebec Citie was great, the staff .(Slvan ,Harris _mgr,Great). Disappointed in the room ,tiny, cramped , uncomfortable bed,no regular closet,During check in I asked for a bigger room ,but because we were staying 5 days , the staff couldnt change it The bathroom was modern,worked fine. Cleanliness , they didnt vacuum under the bed/rug was dirty , not enough towels .No breakfast available on site I realize that it an old structure,but it could use some "sprucing -up'. The Valet parking attendant damaged my rental car, However the Mgr-Harris , DID Address the matter with the rental Company and DID personally apologize to me ,Twice. I I would ask for/reserve a bigger room ,next time .

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 24, 2019 by Haris

Dear guest, Thank you very much for taking the time to share with us your experience at our property. We are really happy that our staff made a great job. Being in bicentenary buildings it's true that all our rooms are different with their own features. As well a daily cleaning should be made to keep rooms clean. Finally, we are sorry that our valet damaged your car and hopefully everything will be fine with the whole situation. Best regards,

4 out of 5
Great Location. Staff was excellent. Small European style hotel with narrow halls and stairs. Room was very comfortable.

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 6, 2019 by Haris

Bonjour, Thank you so much for the review and for choosing our hotels for your stay in Old Quebec. We are really happy that you fully enjoyed your stay among us and that the location, the staff and hotel charms were amazing. Sincerely, Haris

5 out of 5
Absolutely fantastic - everyone was incredibly nice, it’s an eco-friendly hotel. Just wonderful

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 14, 2019 by Haris

Dear guest, Many thanks for taking the time to write us about your recent stay among us. We are delighted that you really enjoyed every single detail at our property. Sincerely, Haris

5 out of 5

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 30, 2019 by Haris

Hi, Many thanks for the review and for choosing our hotel for your stay in Old Quebec. We are truly happy that you enjoyed your stay among us. Sincerely, Haris

2 out of 5
Liked the quaintness and location but housekeeping lacked timeliness. Also front desk staff did not appear helpful to non French speaking patrons.

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 17, 2019 by Haris

Good morning, Thank you for the review and for choosing our hotel for your stay in Old Quebec. we are sorry about your dissatisfaction. Usually, our cleaning staff is doing a good job and it's always on time. As you know we are really busy during the winter Carnival and maybe this is the reason why it was given on late. Finally, all our front desk memebers are English speakers and are giving the same experience to all our guests. Best regards, Haris

4 out of 5
Location was wonderful!!! Parked our car on Tues and didn’t use it until we left on Sun. Hotel was an older one and knew from the reviews that it had it’s problems when we booked it. It had character and was comfortable. Problems- room was hot, had to put on air conditioner or open windowand shower sometimes alternated between hot and cold. Minor problem was that bath towels are very small. Bigger problem was that we could have saved money booking trough the hotel directly and not going through Travelocity. Called customer service and I was promised an email from Travelocity but never received one.

Posted by , from CT on Oct 9, 2018

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About the Hotel Acadia

Location 43 Rue Sainte-ursule, Quebec, QC G1R4E4

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A spa tub, tour/ticket assistance, and multilingual staff are also featured at the romantic Hotel Acadia. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Quebec hotel is smoke free.

  • 83 guestrooms or units
  • 5 levels
  • Dining venue
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Quebec Palace Station (1.1 km / 0.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Acadia offers 83 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Cable television is provided. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Hotel Acadia has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to 43 rue Sainte-Ursule Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property has 3 buildings, guests have to go to the Main Pavillon for check-in.

The check-in location differs from the property location. To check in, guests will need to go to 43 rue Sainte-Ursule
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property Registry Number - 060524
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 10 for adults and CAD 10 for children (approximately)
  • Valet parking fee: CAD 22 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Acadia Quebec
  • Hotel Acadia
  • Hotel Acadia Quebec
  • Hotel Acadia Quebec/Quebec City
  • Acadia Quebec City
  • Acadia Hotel Quebec City
  • Hotel Acadia Hotel
  • Hotel Acadia Quebec
  • Hotel Acadia Hotel Quebec
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.