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"Location was close to restaurants and shopping Hallway carpet was filthy dirty " More

By a verified traveler on Sat 16 Oct 2021

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Hotel Description

3.5-star hotel near Market Square

Heart of Portsmouth

With a stay at this Portsmouth hotel, you'll be well placed to visit Market Square and The Music Hall, both within half a mile (1 km). Also, Portsmouth Brewery is within half a mile (1 km) and Kittery Premium Outlets is within 3 miles (5 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A bar/lounge, a 24-hour front desk, and express check-in are also provided.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$261* Per night/room Jul 5 - Jul 6

Club Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Portsmouth Harborside Hotel ratings based on 14 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Portsmouth Harborside Hotel

Everyone (9) Couples (2) Family (2)
4 out of 5
Location was close to restaurants and shopping Hallway carpet was filthy dirty

Posted by on Oct 16, 2021

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3 out of 5

Posted by on Aug 19, 2021

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2 out of 5
This hotel was overpriced. I was very disappointed in the price considering the poor condition of the rooms. The rooms had very old and damaged furniture and rugs. Luckily, the town had a lot to offer so so did not have to stay in my room for long. The price for parking was outrageous and inconvenient. You park across the street for $30 and have to carry your luggage quite a distance. I would never recommend this hotel.

Posted by on Jul 16, 2021

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1 out of 5
GOT THERE AT CHECK-IN TIME 3PM THEY GAVE MY ROOM TO SOMEONE ELSE GAVE ME A ROOM THAT WAS UNACCEPTABLE. NEVER AGAIN

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 2, 2021 by Emily

Thank you for your honest feedback regarding your stay. We apologize that you were not provided with the top notch service that our guests are accustomed to. If you reach out to me directly, I would be happy to take a look further into your reservation to determine why this may have happened and what we could do to regain your confidence.

2 out of 5
The room is outdated, we were on the second floor and could hear every noise in the rooms next to us and in the hallway. We had to flush twice each time we used the bathroom. The TV got only one station. The hotel bar was seriously under staffed for a Saturday night. They charged $25 to valet park for each day. The steps to Main Street were icy and not treated. They did not allow a late checkout on a Sunday. There are much newer hotels closer to the center for the same price, I will stay there next time.

Posted by on Dec 8, 2019

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2 out of 5

Posted by on Oct 4, 2019

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1 out of 5
I booked and paid for my room at the same time about a month and a half before my stay with my wife. Upon arrival we were given a room with two queen beds instead of the king I booked. When I returned to the desk to get it sorted out the desk clerk was condescending and told me if I read the fine print I would see that rooms booked through Travelocity are not guaranteed and there was nothing they would do for me. The other desk clerk even laughed! The hot water was all over the place in the shower. I love Portsmouth and will return, but not to this hotel.

Posted by on Feb 21, 2019

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Comment from Hotel Management

Feb 27, 2019 by Henry

Hello and good afternoon Thank you for staying with us while in the Portsmouth area and for taking the time to send us your comments. Please take the time to send us your reservation number and name so that we are able to track the error. Thank you

5 out of 5
Excellent hotel with very helpful people at the front desk. Although parking is offsite, it is only across the street, so very accommodating. Easy to get to, too!

Posted by , from Bristol, RI on Nov 13, 2018

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5 out of 5
The room was exactly as expected, the staff was very friendly and helpful. I would stay again, this is my second time at a Sheraton hotel and plan on staying with Sheraton in the next city I visit as well as every time is always pleasant.

Posted by , from Maine on May 29, 2018

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5 out of 5

It was great.

The staff was very friendly and efficient. They have helped us when we had questions about the area. We can't say enough about them. all positive.

Posted by , from Bowmansville, NY on Apr 11, 2018

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About the Sheraton Portsmouth Harborside Hotel

Location 250 Market St, Portsmouth, NH 03801

Property Features

Sheraton Portsmouth Harborside Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Tour/ticket assistance, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Sheraton Portsmouth Harborside Hotel. Parking is available for a fee. This 3.5-star Portsmouth hotel is smoke free.

  • 194 guestrooms or units
  • 5 levels
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Portsmouth Harborside Hotel offers 194 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Portsmouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Sheraton Portsmouth Harborside Hotel has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 80 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; contactless room service is available; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 30 for adults, USD 5 and USD 20 for children (approximately)
  • Self parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Portsmouth Harborside Hotel
  • Portsmouth Sheraton
  • Portsmouth Sheraton Hotel
  • Sheraton Harborside
  • Sheraton Harborside Hotel
  • Sheraton Hotel Portsmouth
  • Sheraton Portsmouth
  • Sheraton Portsmouth Harborside
  • Sheraton Portsmouth Harborside Hotel
  • Sheraton Portsmouth Hotel
  • Sheraton Portsmouth Harborside
  • Sheraton Portsmouth Harborside Hotel Hotel
  • Sheraton Portsmouth Harborside Hotel Portsmouth
  • Sheraton Portsmouth Harborside Hotel Hotel Portsmouth

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.