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"Toilet did not work. Change rooms .no power no heat or hot water " More

By a verified traveler on Tue 16 Feb 2021

Hotel Description

Hotel near Clackamas Town Center in Clackamas

In Clackamas

You'll find Clackamas Town Center and Kaiser Permanente Sunnyside Medical Center within 3 miles (5 km) of this hotel. Also, Mount Talbert Nature Park is within 3 miles (5 km) and Oregon City Shopping Center is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a sauna. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 50 guestrooms also offer free WiFi and Smart TVs with digital channels. Other amenities include microwaves, coffee/tea makers, and free newspapers.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119* Per night/room Aug 23 - Aug 24

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Suites Clackamas ratings based on 13 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Comfort Suites Clackamas

Everyone (6) Family (6)
1 out of 5
unclean inside and out. shower rod broken, hair dryer broken, coffee maker not cleaned from previous use, room did not have a fresh feeling

Posted by on May 25, 2021

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Comment from Hotel Management

Jun 18, 2021 by Management

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay on your recent visit. I have shared your feedback with the concerned team to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Clackamas.

3 out of 5
Toilet did not work. Change rooms .no power no heat or hot water

Posted by on Feb 16, 2021

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2 out of 5
Well... I wasn't expecting luxury, but I also wasn't expecting this. For starters, our entire floor reeked of weed, and when I approached my door, it was propped open with no one in there. There were what looked like urine drippings on the bathroom floor, and peeling chunks of wallpaper and gashes on the walls. In addition, that evening we discovered the smoke detectors in my and my sister's rooms were both covered with a plastic bag and tie. The carpets were dirty and I didn't want to take off my shoes. Thankfully the bed was clean or I would have probably left right then and there. I've stayed at a Comfort Suites before and loved them, but I would not recommend this one unfortunately.

Posted by on Aug 31, 2020

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2 out of 5
I will tell you what i didnt like. We bought some chicken on the way to the motel. We had some. Then went to take a shower . When we went ti finish eating there were ants all over it. I took pictures i had to throw it out. In the morning when my bf got up he said there were ants all over the bed on us! In and around the garbage can there were hundreds. I have pictures i am not happy

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 21, 2020 by Shariece

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Shariece Simbahon Management Comfort Suites Clackamas, Oregon

5 out of 5
Wow, we had a great 2 night stay, checked in around 4, had a comfortable room. This hotel is convenient and quiet, accepts pets and has a nice breakfast until 10 on weekends. After many years of staying at other hotels when visiting family, I will choose Comfort Inn for my future Portland stays. Beds super comfy!

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 20, 2020 by Shariece

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Shariece Simbahon Management Comfort Suites Clackamas, Oregon

1 out of 5
Renee and Savanna were extreme caring and helpful. They were very friendly, courteous, and knowledgeable. The sheets had stains on them. The wall paper was peeling off the wall. The carpet did not appear to be clean. The elevator did not work all the time. The worst part was the lock on the door quit working. The key cards did not unlock the door. Renee and Savanna worked for a very long time trying to unlock the door using the master key to no avail. My wife and I thought we going to have sleep in our car. Renee finally after working a very long time in an extremely hot hallway was able to open the door..

Posted by on Aug 11, 2019

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4 out of 5
The rooms were comfortable and clean and the price was good.

Posted by on Jun 22, 2018

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1 out of 5

Lack of Concern by Manager

Pros: The daily cookies served warm were great!
Cons: Better security system for issuing keys. Require individuals to show photo ID when having keys made again to confirm it is the person assigned
Location: Right off the interstate. Not far from mall (2 miles). Grocery store, fast food 5 minutes away.
Upon arrival things were not looking good. There was mold on the shower head, the phone did not work, our room code was issued to another guest at 330am on Saturday morning. The desk chair had screws so loose, I turned them with my hand. The heater worked when first turned on and then blew cool air after a while. The phone would not have been an issue, except that is the only way to contact the front desk without trying to figure out the reservations number to the hotel using our cell phones. The chair was fixed and shower head replaced the very next day. Management did not seemed concerned about another customer entering our room as she never tried to contact us, and it wasn't until I asked to speak to her upon checkout. I have had pleasant stays at other Comfort Suites before, I do not hold this one incident against the chain. I would not recommend this specific location. Rich

Posted by , from Idaho on Jun 15, 2017

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2 out of 5

Ok hotel, amenities lacking

This hotel was just ok. Some of the staff were friendly and others not so much. There were no problems with the room. Housekeeping entered the room when the do not disturb sign was on the door, they made beds but left trash, which was strange. The pool, hot tub, fitness area was closed the entire time, and considering we chose this hotel for the amenities, it was quite disappointing. Also the laundry facility was a problem because the hotel "ran out of quarters". They suggested I go to a laundromat across the highway.

Posted by , from Anchorage, AK on Apr 19, 2016

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4 out of 5

nice hotel for the money

Pros: Breakfast was decent. Hotel staff very friendly
Location: Good location
Would stay here again. Staff was friendly and rooms comfortable.

Posted by on Aug 28, 2015

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Suites Clackamas offers its guests an indoor pool and a sauna. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Comfort Suites Clackamas also features coffee/tea in a common area, complimentary newspapers in the lobby, and express check-out. Self parking is free. This Clackamas hotel is smoke free.

  • 50 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Deli
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Portland International Airport (PDX) (23.2 km / 14.4 mi)
  • Train station: Oregon City Station (5.8 km / 3.6 mi)
  • Parking: Free self parking

Room Amenities

Comfort Suites Clackamas offers 50 air-conditioned accommodations with safes and complimentary newspapers. Accommodations are furnished with queen sofa beds. 48-inch Smart televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Clackamas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Smart television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a sauna.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Weight limit: 23 lbs
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clackamas Comfort Suites
  • Comfort Suites Clackamas
  • Comfort Suites Hotel Clackamas
  • Comfort Suites Clackamas Hotel Clackamas
  • Comfort Suites Clackamas Hotel
  • Comfort Suites Clackamas Hotel
  • Comfort Suites Clackamas Clackamas
  • Comfort Suites Clackamas Hotel Clackamas

You should know

  • Children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.