Home was not clean on arrival: floors filthy, rat poop behind couch, pillow shredding under couch and on couch from being chewed through, trash under Murphy bed and upstairs and downstairs couches ( and Under the cushions), showers with hair in them (short list). We used the hose bib that had a hose attached to it on the second floor to fill up a baby pool downstairs on the ground. Water leaked through apartment ceiling and walls secondary to using without our knowledge until I went downstairs later in the day to rests. Clothes got wet that were in suitcases against that wall. Ceiling and exterior wall were wet ( damp) - manager noticed immediately. She did not seemed surprised by the info at all. Downstairs exterior door rusted; scraped hand trying to open the door several different times ( need to be sanded). No railing on downstairs steps; 3 yo granddaughter fell out the back door when losing her balance on first step (This home is advertised as family friendly). We had to leave a day early because of all the issues. I have been sick since I left on March 20…I am allergic to black mold and have every symptom consistent with exposure ( downstairs water leak). Manager did offer to send someone to clean after we were all in but that would have been too disruptive so we did it ourselves. Manager reimbursed me the cleaning fee and one night rent fee after I complained about the water leak, rust issue and a few other things, which was sufficient until I realized how sick I got and the plausible reasoning for it. This is a beautiful home in a great location, but in desperate need of safety and health updates. I would not recommend staying here until the downstairs beach side doors are sanded, painted and sealed; railing put on stairs for safety; extermination for rats; deep cleaning with attention to moving furniture and checking for things left behind, dropped, etc (under beds, in drawers, under couches and couch seats ( that was disgusting what we had to vacuum out of couch); and most importantly, the downstairs ceiling and walls assessed for mold infestation and remediation!
