Book Hotels in Pilgrims Rest, AR

"Pictures on listing were very misleading. The pool was green and full of debris (on the surface and on the bottom) upon arrival. There was pool scum all over the steps of the pool and the floor of the pool. The water fountain and waterfall were not working. The hot tub and pool both smelled of musty water. The hot tub had broken parts. Pool cleaning tools were strung around. Broken wooden outdoor trash container that had many exposed nails. Pool lights didn’t work. No firewood provided for fire pit. Bicycles were not functioning as listed. 3 out of the 4 bikes had non functioning brakes. Property is not in a quiet neighborhood as listed. Inside of treehouses were cute and clean, nothing extra as far as amenities were provided. The response from the host was quick when I reached out to discuss my concerns with the property. However, the reasons given for the poorly maintained pool and hot tub were inexcusable, placing blame on a lack of communication about the issues from the previous guests and the pool maintenance team not having had a chance to clean in between the last guests and us. There had been the solution offered for our second day stay, that a pool maintenance team would come and take care of the pool. However, it was not going to remedy the issues in the timeliness that I expected, and our stay at this property was very much ruined because of these numerous problems. I communicated my dissatisfaction with the VRBO support staff and the host and we left early."

"The room and property were clean and updated nicely. The staff was very friendly. The breakfast was well above average for a hotel breakfast. "

"The room was very small. But is was so quiet. They lobby was a very social spot that was.cool. and it was close to the square "

"Everything was clean and the staff was friendly"

"Great place to stay. "

"The room was clean, the staff was superior!!! The breakfast was alright. With how many sports family’s go through this hotel seeing some more fruit and veggies would be excellent. The pool was amazing. My kids met so many other kids from so many states all there for some type of sport tournament. So having the pool indoors and open latish was perfect! The only complaint I had was the TVs were not user friendly. But that was ok."