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Windmill Suites Surprise, Ascend Hotel Collection

2.5-star property
12545 W Bell Road, Surprise, AZ 1-855-201-7819

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4.3 out of 5
Very good!
See all 38 Travelocity Reviews

"The woman at the check in was very nice and informative easy check in took less than 5 minutes " More

By a verified traveler on Fri 13 Mar 2020

Points Of Interest

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Hotel Description

Hotel near Surprise Stadium in Surprise

In suburbs

A stay at this Surprise Original Townsite hotel places you within 6 miles (10 km) of Surprise Stadium and 9 miles (15 km) of Peoria Sports Complex. Arizona Broadway Theatre is within 9 miles (15 km) and Luke Air Force Base is within 12 miles (20 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Free WiFi, comfy beds

The 126 individually furnished guestrooms offer free WiFi and comfy beds. Other amenities include sofa beds, living rooms, and TVs with cable channels.

Suite, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$93* Per night/room Apr 12 - Apr 13

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Double Beds, Suite, Nonsmoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

1 King Bed, Suite, Nonsmoking, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Windmill Suites Surprise, Ascend Hotel Collection ratings based on 38 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Windmill Suites Surprise, Ascend Hotel Collection

Everyone (16) Couples (5) Family (12)
5 out of 5
The woman at the check in was very nice and informative easy check in took less than 5 minutes

Posted by , from Chula Vista, Ca on Mar 13, 2020

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Comment from Hotel Management

Mar 14, 2020 by Sandra

Thank you for taking the time to review your recent stay. We are glad you enjoyed your stay.

5 out of 5
The rooms were adorable. Staff were all beyond friendly and accommodating. The pool was very clean. Staff were always around ensuring the entire property was clean and in tip top shape. I would have liked a fitness area. A better breakfast area would have been nice as well

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by Sandra

Thank you so much for taking the time to review your recent stay. We appreciate your kind words towards our staff. We are working on improving our breakfast and adding more items. We hope to see you back again soon !

5 out of 5
Loved the rooms. Staff was great. Pool was clean. Breakfast was good.

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 7, 2020 by Sandra

Thank you for taking the time to review your stay. We are glad you enjoyed our property. Hope to see you back soon.

1 out of 5
Room thermostat did not work properly. Could not increase the temp. setting above room temperature which was an uncomfortably cool 68 degrees.

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 2, 2020 by Sandra

Thank you for taking the time to review your stay. We apologize if there was a problem with your thermostat. We hope you give our property another chance.

4 out of 5
Very friendly and professional staff. The property was clean. Breakfast was good Plan on staying there again in the future. Booked through Travelocity the price they advertised online was different from what I paid was higher.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 29, 2019 by Sandra

Thank you for taking the time to review your stay. We appreciate your feedback . We hope to have you back soon .

4 out of 5

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 14, 2019 by Sandra

Thank you for taking the time to review your stay. We appreciate your feedback.

3 out of 5
Everything in our room was fresh and new. Unusual room arrangement that didn’t feel like every other hotel room. Huge shower. But the walls in the living spaceAnd connecting door were super thin and the neighbors were loud to the point we had to turn up the TV to be able to hear over them and people in the hall. Fortunately it was much better in the bedroom and after shutting the double doors we couldn’t hear the commotion.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 10, 2019 by Sandra

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4 out of 5
Nice rooms and size. The hot breakfast provided Sunday was nice, Monday and Tuesday morning didn't give much options. Upgrades will be real nice, however.

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 25, 2019 by Sandra

Thank you for taking the time to review your stay. We appreciate your feedback. We hope to see you back again soon.

4 out of 5
Easy to book. Property is being renovated so far looks nice.

Posted by , from DENVER on Sep 28, 2019

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Comment from Hotel Management

Sep 28, 2019 by Sandra

Thank you for taking the Time to review your stay. We appreciate your feedback.

4 out of 5
Fine. Did not have opportunity to explore grounds

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Sandra

Thank you for taking the time to review your stay. We hope to have you as our guest again with enough time to enjoy our property. We appreciate your feedback.

About the Windmill Suites Surprise, Ascend Hotel Collection

Location 12545 W Bell Road, Surprise, AZ 85374

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Guestrooms

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Windmill Suites Surprise, Ascend Hotel Collection offers its guests an outdoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. Event space at this hotel measures 3000 square feet (270 square meters) and includes a conference center. A library, a terrace, and barbecue grills are also featured at the business-friendly Windmill Suites Surprise, Ascend Hotel Collection. The hotel can provide concierge services and wedding services. Self parking is free. This Surprise hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 3 levels
  • 3000 sq ft of conference space
  • 270 sq m of conference space
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Separate living room1
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (53.1 km / 33 mi)
  • Parking: Free self parking

Room Amenities

Windmill Suites Surprise, Ascend Hotel Collection offers 126 accommodations with safes and complimentary bottled water. These individually furnished accommodations have separate living rooms and include sofa beds. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily.

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Skydiving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Windmill Suites In
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  • Windmill Suites In Hotel Surprise
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  • Windmill Hotel Surprise
  • Windmill All Suites Hotel Surprise
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  • The Windmill Suites In Surprise
  • Windmill Suites Surprise Hotel
  • Windmill Suites Surprise, Ascend Hotel Collection Hotel
  • Windmill Suites Surprise, Ascend Hotel Collection Surprise
  • Windmill Suites Surprise an Ascend Hotel Collection Member
  • Windmill Suites Surprise, Ascend Hotel Collection Hotel Surprise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Windmill Suites Surprise, Ascend Hotel Collection.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.