4/10 Poor
Matthew Y.
Oct 11, 2025
My stay overall was not enjoyable. Upon checking in, I was dropped off at the road by my uber. I had the gate code but it wouldn’t work on the pedestrian gates. I called the host and it was a call center who wasn’t familiar with the property or anything beyond my email. Eventually I figured out I had to utilize the main car gate only. Once in the unit. It was very nice. As advertised and very clean. It’s very roomy and great tech. Internet worked great. However the unit had no hot water at all. I called the host immediately who said they couldn’t fix it that night but would reach out tomorrow. I mentioned on the call to please reach out before someone comes so I can be prepared. I also reached out to Vrbo support to document it. The next day I attended to business all day and the property never reached out all day. I came back that 2nd night and contacted Vrbo support to document no communication from the host around the hot water issue. It turns out, the property sent maintenance people to the unit to fix it at some point the second day. They never called, texted, or reached out they were coming. I’m very glad I didn’t bring my wife or child on this trip or I would have been livid on the invasion of privacy. The third day I found ants on the bed, but at that point I was heading out the next day and just gave up. The property has done nothing so far about my stay. All of this has been communicated to them but it’s clearly a company and not a person caring.
Matthew Y.
Stayed 4 nights in Oct 2025