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4.3 out of 5

"Disappointed that the pool was closed. Grandkids were looking forward to it and we weren’t aware it was closed prior to arrival " More

By a verified traveler on Wed 12 Feb 2020

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$127* Per night/room Mar 4 - Mar 5

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Phoenix Airport North ratings based on 27 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Phoenix Airport North

Everyone (17) Couples (2) Family (8)
5 out of 5

Posted by on Dec 21, 2020

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Comment from Hotel Management

Dec 22, 2020 by Hotelmgmt

Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

4 out of 5

Posted by on Oct 10, 2020

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Comment from Hotel Management

Oct 12, 2020 by Hotelmgmt

We are delighted we made such a great impression on you! Thank you, please visit again soon.

5 out of 5

Posted by on Jun 3, 2020

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Comment from Hotel Management

Jun 14, 2020 by Tyrone C.

Thank you for the great rating. We take pride in knowing our guests enjoy their stay. We look forward to your next visit with us.

4 out of 5
Disappointed that the pool was closed. Grandkids were looking forward to it and we weren’t aware it was closed prior to arrival

Posted by , from Oconomowoc on Feb 12, 2020

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Comment from Hotel Management

Feb 14, 2020 by HotelMgmt

We regret that our pool was not open during your stay and we would like to apologize for any disappointment that this caused you and your grandkids. Hopefully, the rest of your stay was a pleasant one and you will consider coming back to visit with us again!

4 out of 5

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 31, 2019 by HotelMgmt

We are delighted we made such a great impression on you! Thank you, please visit again soon.

5 out of 5

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by HotelMgmt

Your perfect score has brightened our day, thank you! Come back soon!

3 out of 5
Very close to airport and the shuttle was awesome. The only reason for not a great review is that it was a handicap room but there were no bars in the bathroom. Not in shower or around the toilet. Other than that it was great.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 29, 2019 by HotelMgmt

Thank you for taking the time to share feedback with us. While we are pleased our shuttle service was a bonus we regret your accommodations were not what you expected. For a future stay, our team would be happy to suggest a room that fits your needs better. We hope you'll visit again soon!

2 out of 5
Room was not ready when we arrived after 4pm. Window shade in room was broken and couldnt open very far. Alarm clock was broken. Shower curtain was stained and held together with safety pin. The name "Garden Inn" doesn't represent the one sad little outdoor patio that is smoky, dirty, and very noisy from the road, hardly a "garden". Not a pleasant stay, but it was close to the airport.

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 18, 2019 by HotelMgmt

Thank you for taking the time to share your feedback with us. I apologize that your stay fell short of your expectations and our usual high standards. It's my hope you will give us an opportunity to restore your trust in us, as guest satisfaction is our priority!

4 out of 5

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by HotelMgmt

Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

5 out of 5
Spacious rooms with granite BR. Very clean. Staff and waiter very friendly and helpful. Close to airport

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 12, 2019 by HotelMgmt

Thank you for taking a moment to share your feedback! I’m pleased several aspects of your stay were satisfactory, including our well-appointed guestrooms, commitment to first-class service, and convenient location. We enjoyed hosting you and hope to welcome you back!

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