4.2 out of 5

"Toilet kept getting clogged. Requested and received new flapper. Carpeting was FILTHY. Breakfasts were good staff, very attentive " More

By a verified traveler on Mon 26 Mar 2018

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Hotel Description

At Best Western InnSuites Phoenix Hotel & Suites you'll be 4.6 km (2.9 mi) from North Mountain Park and 4.8 km (3 mi) from Wrigley Mansion. Highlights at this hotel include free breakfast, an outdoor swimming pool, and free self parking.

Flat-screen TVs with cable channels are featured in all 111 rooms, and you can enjoy free WiFi, free wired Internet, and iPod docks. In-room dining is easy with amenities like refrigerators and microwaves. Nice touches to enhance your stay include free toiletries and pillowtop beds. Additionally, coffee/tea makers, free newspapers, and free local calls are available.

Enjoy the fitness center and spa tub. Added amenities include free WiFi in public areas, a free manager's reception, and coffee/tea in a common area. Free hot/cold buffet breakfast is available.

Attractions within a 15-minute drive of this North Mountain hotel include Phoenix Theatre and Phoenix Convention Center.

Best Western InnSuites Phoenix Hotel & Suites ratings based on 39 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0
3 out of 5


Toilet kept getting clogged. Requested and received new flapper. Carpeting was FILTHY. Breakfasts were good staff, very attentive

Posted by on Mar 26, 2018

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4 out of 5

Very comfortable and convenient

Pros: The room was clean and comfortable. The staff was nice. The amenities are very good.
Cons: The bathroom door was difficult to close
Location: For our purposes the location was perfect.
Nice place to stay, clean, comfortable and convenience

Posted by , from Oregon on Feb 28, 2018

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5 out of 5

Great stay!

Loved it...wonderful stay...terrific staff. Wonderful breakfast! Great!

Posted by , from Phoenix on Jan 23, 2017

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4 out of 5

Best Western Stay

Pros: Staff and price
Cons: More variety on breakfast.
Location: Location good. Eay acess to west Phoenix.
The quality for price was perfect for the trip. The breakfast was good but could use a little more variety. I would stay there again.

Posted by on Aug 19, 2016

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3 out of 5
Ehhh...was at the room at 230, wasn't ready until 4 so had to wait. We were right by the ice machine and stairs so it was loud. But the ac worked well and the beds were comfortable. It wasn't terrible but wasn't great

Posted by , from salt lake on Jun 28, 2016

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5 out of 5

Excellent stay!

Had a late check-in to find our reserved room not ready. Tim, who first gave us an excellent welcome and introduction, quickly assisted us with another room. We found the room to be very comfortable, the staff most accommodating, and the hotel location gave access to the whole valley. Can't wait till our next trip!

Posted by , from Detroit, MI on May 22, 2016

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1 out of 5

Best Western InnSuites Phoenix needs help!

Pros: The room had nice comfortable beds.
Cons: There must be room maintenance with some pre inspection prior to guests arriving and follow up on repair requests. also controls of large groups.
Location: The location was adequate to our needs. We visited cousins in the area and did not use thing nearby except the gas station. We shopped in Scottsdale.
Upon check in, we hung our clothes on the provided wall rack. Shortly after the wall rack fell down. We called the main desk and a repairman came and reinstalled the rack, and identified that there were too few screws in the rack to secure it to the wall. The wallpaper was torn loose from the wall and he promised to repair it the next day. That never happened. The room didn't seem to be cleaned all week. There was residue on the carpet that wasn't vacuumed. The sink wasn't cleaned after some inadvertent spilling of makeup. On the last night a large group (50 - 75) of giggling teenage girls were at the hotel and completely took over the lounge area and the breakfast area, making it impossible for the regular guests to enjoy their paid for breakfast. Also the shower diverter valve was loose in the tub and worked poorly. This was reported on a maintenance sheet the first night and not fixed during our entire stay.

Posted by , from California on Jan 23, 2016

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2 out of 5
Had to go upstairs like a motel. Congested room. Can hear sound from adjacent rooms

Posted by on Nov 27, 2015

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5 out of 5

Above expectations!

Pros: The staff was extremely pleasant and eager to assist which made my fine nights stay extremely satisfying.
Cons: The free breakfast buffet was very good but the same everyday perhaps offering fruits, cereal and yogourt would also be nice.
Location: Very good access to Highway 51 so 20 minutes from the airport.
I booked this hotel because the reviews were good and it was close to my son's residence and also quite affordable. Iagine my delight when I found a well appointed room with King Size bed, designer sheets, clean and well appointed with microwave, flat screen cable tv, wifi, lots of new white towels and warm breakfast buffet and happy hour inclusive.

Posted by , from Montreal QC Canada on Jul 31, 2015

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4 out of 5

Wonderful Stay

The rooms were great and the location was perfect! Although it is a non-smoking hotel with non-smoking rooms, there were many people hanging around just outside the pool area smoking. For some reason that seemed to be smoker's corner. But other than that, it was a fabulous stay!

Posted by , from San Diego, CA on Nov 8, 2013

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About the Best Western InnSuites Phoenix Hotel & Suites

Location 1615 E Northern Ave, Phoenix, AZ 85020

Property Features

Best Western InnSuites Phoenix Hotel & Suites offers its guests an outdoor pool, a spa tub, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Free breakfast is served, and guests can also enjoy a free manager's reception. A library, tour/ticket assistance, and barbecue grills are also featured at Best Western InnSuites Phoenix Hotel & Suites. Self parking is free. Smoking is allowed in designated areas at this Midtown hotel.

  • 111 guestrooms or units
  • 2 levels
  • Breakfast available (free)
  • Manager's reception (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Free self parking


  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (18.8 km / 11.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western InnSuites Phoenix Hotel & Suites offers 111 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and complimentary newspapers. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Midtown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast. The hotel hosts a free manager's reception daily.

Nearby Activities

Best Western InnSuites Phoenix Hotel & Suites has a heated outdoor pool, spa tub, and on-site fitness equipment.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!


  • Pets: USD 20.00 per pet, per stay (maximum USD 100.00 per stay)
  • Maximum 2 per room (weight limit: 80 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per stay (maximum USD 100.00 per stay)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Phoenix
  • Best Western InnSuites Phoenix
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  • Best Western Plus Innsuites Phoenix Hotel And Suites
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  • Best Western Phoenix

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.