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4.1 out of 5

"Check in was easy. Amenities were great especially the Oasis water park. We had a one bedroom suite. We don't golf, but the course looked real good. ... " More

By a verified traveler on Thu 14 Jun 2018

Hotel Description

Family-friendly 4-star resort near Arizona Mills Mall

Near the airport

Within 3 miles (5 km) of this resort, you'll find Arizona Mills Mall and Diablo Stadium. Also, Oasis Water Park is within half a mile (1 km) and Sea Life Aquarium is within 2 miles (3 km).

18-hole golf course

This smoke-free resort features a golf course, free water park access, and a full-service spa. Bring the family and enjoy the lazy river, children's pool, and waterslide. Enjoy a meal in one of the 2 restaurants and free perks like valet parking and WiFi in public areas.

Free WiFi, comfy beds

The 740 guestrooms feature comforts like pillowtop beds and premium bedding, while sitting areas and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies or patios, and flat-screen TVs with cable channels.

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max
$162* Per night/room Oct 20 - Oct 21

Deluxe Suite Two Queens Near Water Park

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Suite One King Near Water Park

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Arizona Grand Resort ratings based on 140 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Arizona Grand Resort

Everyone (36) Couples (5) Family (10)
5 out of 5
Loved that there was a water park on the premises, staff was friendly and the rooms and place were very clean definitely recommend staying here

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 26, 2019 by Kobie M- Assistant Front Office Manager

Thank you for your review and I am glad that you enjoyed your time here. We look forward to seeing you again soon!

4 out of 5
The front door closer was wound up so tight it was ridiculous. My granddaughter smashed her fingers in it 10 seconds after we arrived. The air filter looked like it hasn’t been serviced in years. The shower head squirted in all directions and spinning the knob did nothing but make noise. The faucet in the honor bar sink was out of control. This room is in serious need of maintenance!

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 6, 2019 by Kobie M- Assistant FO Manager

I apologize for the challenges that you had at this resort, and I assure you the correct departments have been notified to get the items in question fixed. Thank you for your reply and feedback.

5 out of 5

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Mason - Director of Front Office

Thank you for your kind review.

4 out of 5
the outside corridors smelled of cigarette smoke at times, it was disgustig

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Katrina, Front Office Manager

We apologize that you were inconvenienced by any smells in the outside corridors of our resort during your visit. We try to react quickly when an incident is reported and to the best our ability try to curtail the behavior of guests who are not always respectful of their fellow travelers. We know you have many options when making your travel plans and sincerely hope that you would give us the opportunity to regain your confidence in our location when your travels bring you back to Phoenix.

4 out of 5
The property had great amusement amenities and the rooms more than accommodated the needs of the customer. We especially enjoyed the pool and spa accommodations. One thing that the property could improve on is the staffing responsible for the breakfast buffet. A 45-minute wait for customers when there are clearly empty tables available is unacceptable. The staffing should work on accommodating all guests for the least amount of weight time. This is especially so as the breakfast buffet is not complementary for most guests at the property.

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by Kobie M- Assistant Front Desk Manager

Thank you for your feedback. I assure you that the outlet management team have been notified of the wait challenges, and are working hard to correct this going forward.

5 out of 5
Great place the kids and adults both enjoyed the resort. Will be back if we are in Arizona again.

Posted by on May 1, 2019

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Comment from Hotel Management

May 2, 2019 by Katrina, Front Desk Manager

Thank you for the 5 star review! We so glad you and your family had a wonderful vacation with us and hope we have the opportunity to host you again soon!

5 out of 5

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 1, 2019 by Katrina, Front Desk Manager

Thank you for the perfect score!

5 out of 5
The resort was beautiful great scenery and areas to sit and enjoy the beauty

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 25, 2019 by Katrina Front Desk Manager

Thank you for the wonderful review! We're thrilled you were able to relax and enjoy our picturesque resort and amenities. We hope you visit again soon!

4 out of 5
Lots of activities but the prices are high. Beautiful grounds and pools. The restaurant prices are outrageous.

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 22, 2019 by Katrina Front Desk Manager

Thank you for your review! I'm so glad you enjoyed our beautiful grounds and sparkling pools

3 out of 5
Staff was mostly great and the property is pretty. I hate resorts fees for wifi and then you try to beat me for another $14.95 for faster service. It seems petty and cheap. There are two locked cabinets for the mini fridge, expensive snack and soda but no fridge for me to store water in, I felt nickled and dimed. The breakfast buffet was stupid expensive and the food was mediocre at best.

Posted by on Apr 18, 2019

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Comment from Hotel Management

Apr 19, 2019 by Katrina, Front Desk Manager

We appreciate your feedback and will share your comments in an effort to improve for future guests. We hope you allow us the opportunity to host you again in the near future

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 03 September to 01 March:

  • Water park

Property Features

Arizona Grand Resort offers its guests a full-service spa, a golf course, a complimentary water park, and 6 outdoor swimming pools. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. There's an onsite business center. A children's pool, a seasonal outdoor pool, and a health club are also featured at the family-friendly Arizona Grand Resort. Self parking and valet parking are free. This 4-star Phoenix resort is smoke free.

  • 740 guestrooms or units
  • 5 levels
  • 3 buildings
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 6
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (11.5 km / 7.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Arizona Grand Resort offers 740 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Phoenix resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Arizona Grand Resort has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 6 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Racquetball/squash on site
  • Fitness classes on site
  • Mountain climbing nearby
  • Bicycle rentals on site

Spa Services

Arizona Grand Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The property charges a higher resort fee when the Oasis Water Park is open (between President's Day and Labor Day each year) and includes 4 passes to the waterpark.

Waterpark hours may be limited and vary by season. For details, please contact the property using the number provided on the booking confirmation email

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 50.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Self parking
  • Valet parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 20 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arizona Grand
  • Arizona Grand Phoenix
  • Arizona Grand Resort
  • Arizona Grand Resort Phoenix
  • Arizona Resort
  • Grand Arizona
  • Grand Arizona Resort
  • Grand Resort
  • Grand Resort Arizona
  • Resort Arizona
  • Arizona Grand Hotel Phoenix
  • Pointe South Mountain Resort
  • Arizona Grand Resort
  • Pointe South Mountain Resort
  • Arizona Grand Phoenix
  • Arizona Grand Resort Resort
  • Arizona Grand Resort Phoenix
  • Arizona Grand Resort Resort Phoenix

You should know

  • The seasonal pool will open in February and close in October.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Phoenix-Hotels-Arizona-Grand-Resort.h2774-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.