4.0 out of 5

"We experienced a water leak in our room. When the staff was notified, they took care of the problem immediately. " More

By a verified traveler on Sat 24 Mar 2018

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Hotel Description

At Arizona Grand Resort you'll be within a 20-minute walk of Arizona Mills Mall and 1.8 km (1.1 mi) from Sea Life Aquarium. Highlights at this resort include 2 restaurants, 3 outdoor swimming pools, and a full-service spa.

Free WiFi, balconies or patios, and sofa beds are featured in all 740 rooms. Minibars provide refreshments, and room service is also available. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Additionally, sitting areas, cable TV, and coffee/tea makers are available.

A pampering day can include hot stone massages and Swedish massages along with body wraps, body scrubs, and aromatherapy. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the golf course, free water park, health club, and lazy river. Business amenities include conference space, meeting rooms, and a business center. Additionally, you'll find free WiFi in public areas, a spa tub, and a sauna. Full breakfast is available. There's also the convenience of free valet parking.

Within a 15-minute drive of this 4-star Ahwatukee resort, attractions include Grady Gammage Memorial Auditorium and Phoenix Zoo.

Arizona Grand Resort ratings based on 119 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
We experienced a water leak in our room. When the staff was notified, they took care of the problem immediately.

Posted by on Mar 24, 2018

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5 out of 5
Did not realize how nice the resort is. Extravagant !!!

Posted by , from VA. on Mar 19, 2018

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4 out of 5

Nice just wish waterpark open later

Had good time, I have cactus there before always take care of us Plenty to do for families

Posted by on Mar 12, 2018

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5 out of 5
I was there for the week and really enjoyed my stay.

Posted by on Jan 16, 2018

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5 out of 5

Lovely

As a frequent resort go-er, ARIZONA GRAND had THE best customer service!! Whether it was front rest, bartender, waitress, bellhop, or gift shop employee..all friendly, helpful and willing! Food was great, 10 pools plus the water park. My spa service was great. Everything was clean. My only recommendation for the resort would be to modern it up a bit in the spa locker rooms. Stuff definitely made our stay wonderful. Thomas is the bar was top notch, recommended for us to check out goldfield... What an experience! Chasefield (baseball) is also very cool.

Posted by , from Michigan on May 13, 2017

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3 out of 5

Nice grounds, but rooms are VERY dated.

Beautiful grounds and a staff that is very accommodating. We had to switch rooms because our room smelled musty. Moved a few rooms down a little bit better but was greeted with a brown tinted bed cover. Something black on the curtains? Maybe dirt? Maybe poo? Dirty carpets. Like I said very very dated. Uncomfortable beds and pillows. Our bed sunk in. I called and asked if all the rooms were like this and they said yes.

Posted by , from Dallas, Texas on May 10, 2017

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2 out of 5

The Oasis is just that...pictures.

Pros: The waterpark access
Cons: The facilities need to be inspected and updated.
Location: 8 mile drive to park drive for overlook view of Phoenix. No outstanding restaurants to speak of.
Marketing at its best. Quite the disappointment at this "resort". The lobby says it all. Nothing to it...service or otherwise, it set the stage of what to expect. Stayed in the Camelback building, C555, and as soon as I opened the door I was surprised at the accommodations. Drab. I am sure this goes for all. The layout of the room is bad and the furniture needs replaced (beyond the service life). Wallpaper pealing, door lock in need of repair, fridge door lock broke. The grounds are not properly maintained, mounds of fecal matter deposited everywhere (balconies, poolside, walkways). Obviously not cleaned regularly. The Oasis waterpark is very small. The staff are not given direction on how to provide customer service. The rules they have are backwards. They do not allow people in the lazy river unless they have an inner tube. They do not remove the inner tubes that are no longer in use, which becomes a hazard and annoyance because your constantly having to push them aside. They are also not properly taken care of as they are flat. My family arrived at opening and all the patrons had to rifle thru dozens in order to find any that were usable. I helped 5yr olds from tripping over them because there is no staff to help organize. The only time I saw staff helping was at closing. Lastly regarding the river it is only 4' deep. Regarding the wave pool there is no wave pool, very small waves. Another backward thing they do in it is they allow the tubes which mak

Posted by on Apr 10, 2017

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5 out of 5

Great resort with waterslide

Wow! We really enjoyed our stay! I was a bit concerned after reading some of the reviews but we found the resort to be very clean and updated. I did appreciate the heads up on the $50 per 24 hour period fee. I would recommend (if you are able to) that you request staying in the camelback suites. It's a great location to the main lobby as well as the waterslide.

Posted by , from kansas city on Mar 20, 2017

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4 out of 5

Very nice resort

Arizona Grand was very nice. The facilities were great and the staff we met were very friendly. The room was nice but we were stuck right next to the freeway and had a light in the bar area of our suite that was going out and never got changed (flashed constantly). Also, on our 2nd day we went back to our room to change after a day of swimming, to find our room was just getting cleaned - at 4:30... a bit disappointed. Otherwise, the resort was really well appointed with great comforts!

Posted by , from IA on Mar 18, 2017

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5 out of 5

Best hotel EVER!

This was the best hotel we have ever stayed a! Everyone was extremely nice and more than accommodating to anything we needed. The hotel is beyond gorgeous and is definitely a one of a kind oasis. When I go back to Arizona I will absolutely be staying here again!

Posted by , from Olympia, Wa on Feb 15, 2017

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 03 ??? to 01 March:

  • Water park

Property Features

Arizona Grand Resort offers its guests a full-service spa, a golf course, a complimentary water park, and 3 outdoor swimming pools. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center and meeting rooms are available. A children's pool, a health club, and a spa tub are also featured at the business-friendly Arizona Grand Resort. Free self parking and valet parking are available. This 4-star Phoenix resort is smoke free.

  • 740 guestrooms or units
  • 5 levels
  • 3 buildings
  • 2 dining venues
  • 20 conference rooms
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 3
  • Free WiFi
  • Children's pool
  • Lazy river
  • Waterslide
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (11.6 km / 7.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Arizona Grand Resort offers 740 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Phoenix resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Arizona Grand Resort has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

For over two decades, Arizona Grand Golf Course has supported the rich tradition of the game with its unique links course, featuring panoramic views of the surrounding desert landscape. Dramatic elevation changes and breathtaking mountain vistas highlight the diverse and challenging par 71 layout. The course compliments the grandeur of the spectacular Sonoran desert with stunning conditions and a service staff committed to creating exceptional experiences for players of all ability levels.

Splash and play at Arizona's best water park! The 7-Acre Oasis Water Park features towering waterslides, a winding lazy river, and tons of pool fun for the whole family. Take a break from the water adventures and enjoy delicious lunch and drinks served poolside from the Oasis Bar & Grill.

This resort is adjacent to the 17,000-acre South Mountain Preserve, the largest municipal park in the United States. It offers 51 miles of trails for horseback riding, hiking and mountain biking.

  • Golfing on site
  • Bicycle rentals on site
  • Mountain biking nearby
  • Volleyball on site

Spa Services

  • Hot stone massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

The property charges a higher resort fee when the Oasis Water Park is open (between President's Day and Labor Day each year) and includes 4 passes to the waterpark.

Waterpark hours may be limited and vary by season. For details, please contact the property using the number provided on the booking confirmation email

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 50.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Self parking
  • Valet parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 20 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arizona Grand
  • Arizona Grand Phoenix
  • Arizona Grand Resort
  • Arizona Grand Resort Phoenix
  • Arizona Resort
  • Grand Arizona
  • Grand Arizona Resort
  • Grand Resort
  • Grand Resort Arizona
  • Resort Arizona
  • Arizona Grand Hotel Phoenix
  • Pointe South Mountain Resort

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.