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"It was ok. The shower and the TV didn't work so it was the end of day 2 before I got those two items fixed. It was fairly clean. The front desk, I ... " More

By a verified traveler on Tue 21 Sep 2021

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Hotel Description

3.5-star hotel near Big Surf

City center stay

Your stay at this South Scottsdale hotel places you within 3 miles (5 km) of Big Surf and Desert Botanical Garden. Scottsdale Stadium and Scottsdale Healthcare Osborn Medical Center are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, comfy beds

The 130 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, flat-screen TVs, and coffee/tea makers.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$70* Per night/room Oct 17 - Oct 18

Deluxe Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

3 Palms ratings based on 98 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for 3 Palms

Everyone (46) Couples (20) Family (35)
3 out of 5
It was ok. The shower and the TV didn't work so it was the end of day 2 before I got those two items fixed. It was fairly clean. The front desk, I think Katie was very nice.

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 21, 2021 by Guest Services

Thank you for your feedback. We will be addressing your concerns.

5 out of 5
Clean smoke free updated rooms, nice pool, friendly staff. Compared to other hotels in this price range this is the best we’ve found so we extended our stay!

Posted by on Sep 20, 2021

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Comment from Hotel Management

Sep 20, 2021 by 3Palms Front Desk

Thank you for feedback hope to see you again!

5 out of 5
Front desk was amazing. She was so helpful. Thanks Maritza!!

Posted by on Aug 21, 2021

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Comment from Hotel Management

Aug 21, 2021 by Guest Services

Thank You for staying with us and for the review

5 out of 5
Very clean

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 15, 2021 by 3Palms Front Desk

Thank you for your feedback. We're pleased to hear you had a pleasant experience. We look forward to seeing you again in the future.

2 out of 5
I like the location, and pool area is great. What we didn't have a/c in our room on arrival. They switched us to a suite for the night but we had to move the next afternoon. In our third room in a matter of hours, the TV didn't work. So we then moved to a fourth room in less than 18 hours. It was a little frustrating. Staff was fine despited the room issues.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 26, 2021 by Guest Services

Thank you for taking the time to leave us some feedback, we apologize for any inconvenience you may have experienced while staying with us, please rest assured we will address these concerns immediately.

1 out of 5
Booked 2 hotel rooms through Travelocity, selected a pet-friendly hotel. We were exhausted from driving a gazillion miles and checked in despite there clearly being a prostitute and a john checking in next to me. Also, there was a woman waiting to check in with an iguana! (I was too tired to deal with the freak show, I had a fussy husband, two kids, a cat, and grandpa in tow!) We dumped the cat and our bags in the rooms and headed for dinner. At the restaurant, the hotel called me 6 times and finally, I answered. They didn't take cats!!!!! Cat had curled up in the window where it could be seen by hotel staff! They told us to pay a $600 fine, $300 for each room, or check out immediately and they would refund our money. They had a no cats policy! Go figure! At 9:30 p.m. after driving 600 miles, we left the hotel, 30 days later, and I still haven't been refunded my money!

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 21, 2021 by Guest Services

Thank you for your feedback. We will be addressing your concerns immediately.

1 out of 5
The first night there, we noticed when going to bed, the bed seemed lopsided, but really didn’t think anything of it. The next morning when I woke up and went to get out of bed the right side of the bed collapsed. Decided to soak in the jacuzzi tub and get ready for the day then we would go up and talk to the front desk. We had NO HOT WATER. Called the front desk informed them of the bed issue and the no hot water. Told us the boiler was out, and would send maintenance to our room. Maintenance came, said it wasn’t fixable, and he would be back. Came back about 20 min later to tell us they were completely booked so we couldn’t move to another room, they did not have any king size bed frames available and proceeded to prop the bed up with 4 milk crates! No partial refund, no apology, no anything. What an absolute waste of $200!

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 6, 2021 by Guest Services

Thank you for your feedback. We will be addressing your concerns.

1 out of 5
The size of the room

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 6, 2021 by Guest Services

Thank you for your feedback. We aim to offer excellent customer service and modern amenities, and we are very sorry if that's not what you experienced during your stay.

4 out of 5
Very busy at this time of year (mid June) Room wasn’t ready at 5:00 pm, said they’d call, but still hadn’t by return at 6:15. Got in room by 6:30. Updated eclectic rooms with extremely comfortable beds. Room on small side. Cold a/c. New fixtures throughout with tiled shower and floors. Adjustable shower nozzle with great water pressure and full size towels. Big tv in all rooms. Pool area nice, but could use some cleaning. Nice walking park next door with a Denny’s and pub/grille a short walk away. A nice stay in the Phoenix area.

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 23, 2021 by 3Palms Front Desk

On behalf of our entire staff, we thank you for your business. and for rating your experience.

1 out of 5
Bugs around and on Hot Tub

Posted by on May 27, 2021

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Comment from Hotel Management

May 27, 2021 by 3Palms Front Desk

Thank you for taking the time to leave us some feedback, we apologize for any inconvenience you may have experienced while staying with us, please rest assured we will address these concerns immediately. Please reach out to property manager.

Property Features

3 Palms offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly 3 Palms. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Scottsdale hotel.

  • 130 guestrooms or units
  • 2 levels
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers for purchase
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

3 Palms offers 130 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include designer toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25.0 per day.

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 60 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, and Discover; cash is not accepted

Prepaid credit cards are not accepted for any bookings or onsite payments

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and Discover. Cash is not accepted. Prepaid credit cards are not accepted for any bookings or onsite payments.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 3 Palms
  • 3 Palms Hotel
  • 3 Palms Hotel Scottsdale
  • 3 Palms Scottsdale
  • Palms 3
  • 3 Palms Resort Oasis Hotel Scottsdale
  • Three Palms Resort Oasis Scottsdale
  • 3 Palms Hotel
  • 3 Palms Scottsdale
  • 3 Palms Hotel Scottsdale

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.