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Sheraton Philadelphia University City Hotel

3.5-star property
3549 Chestnut St., Philadelphia, PA 1-855-201-7819

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4.2 out of 5
Very good!
See all 11 Travelocity Reviews

"Carpet needs updating; bathroom mirror stronger light. " More

By a verified traveler on Sun 12 Jan 2020

Points Of Interest

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Hotel Description

3.5-star hotel near University of Pennsylvania

Heart of Philadelphia

Within a 10-minute walk of this University City hotel, you'll find University of Pennsylvania and Drexel University. Also, Children's Hospital of Philadelphia is within half a mile (1 km) and Philadelphia Zoo is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a seasonal outdoor pool on site, and a 24-hour front desk and a coffee shop are also provided.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 332 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include room service, coffee/tea makers, and free weekday newspapers.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$151* Per night/room Aug 21 - Aug 22

Club Room, 2 Double Beds, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Suite, 1 King Bed with Sofa bed, Business Lounge Access, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Philadelphia University City Hotel ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Philadelphia University City Hotel

Everyone (10) Family (1)
4 out of 5

Posted by on May 20, 2020

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5 out of 5

Posted by on Feb 22, 2020

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4 out of 5

Posted by on Jan 26, 2020

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4 out of 5
Carpet needs updating; bathroom mirror stronger light.

Posted by on Jan 12, 2020

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5 out of 5
Hair dryer not hot, simply put, hair dryer not hot

Posted by on Sep 17, 2019

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5 out of 5

Posted by on Apr 19, 2019

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Comment from Hotel Management

May 3, 2019 by Amina

Thank you for taking the time to rate your recent experience at the Sheraton Philadelphia University City. We hope to welcome you back again soon.

5 out of 5

Posted by on Mar 1, 2019

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Comment from Hotel Management

Apr 8, 2019 by Amina

Thank you for taking the time to rate your recent experience at the Sheraton Philadelphia University City. We hope to welcome you back again soon.

2 out of 5
Lobby is nice and bright. Rooms are dark and dingy (not dirty). Rooms haven't been updated in a long time. Wallpaper was really dark and stained as was the carpet. The cosmetics wouldn't matter so much in a less pricey property. There are other properties in the area (The Inn at Penn for instance) that are just as convenient, much nicer, and (at the time of my reservation) nearly $100 less. I was traveling for business with another person. We agreed. Not a pleasant choice and wouldn't stay there again.

Posted by on Oct 9, 2018

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Comment from Hotel Management

Jan 14, 2019 by Amina

Thank you for taking the time to share your feedback!

5 out of 5

Nice hotel for business stay

Overall was very nice experience. Rooms were spacious and beds comfortable. However I was unable to control the room thermostat so was a drop chilly. Asked for a fridge and there was not enough. Was told that they are upgrading and adding fridges to each room eventually.

Posted by on Apr 20, 2018

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3 out of 5

Disappointed

Pros: The room was nice, seemed pretty clean.
Cons: You should be able to control the heat in the rooms.
Location: It's very convenient to the hospital
We had to stay at this hotel because it was the closest to the hospital. We arrived at the hotel at about 3 in the morning after leaving the hospital, so we were very tired. When we got there the man at the desk was very nice, but said the computers were very slow at the time. I know this does happen you can't control that. Then he assigned us a room and he did give us an upgrade. I think he saw how tired we were. This was very nice of him. When we got to the room, we walked in and the room wasn't even cleaned. So now back to the lobby we go from the 19th floor, now it is about 3:30. We told the man at the desk what happened, and he said he was sorry. Gave us another room on the 19th floor, and up we went. He did give us a late check out. Again that was nice of him. We got to the room and he called as soon as we walked in. We told him it was ok. We got ready for bed only to realize we couldn't turn the heat down. It was like we were in a tropical island. We put up with it because we were just too tired! The man at the desk was nice, but to have to go up and down at this hour of the morning was not very pleasant.

Posted by , from PA on Jan 9, 2018

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About the Sheraton Philadelphia University City Hotel

Location 3549 Chestnut St., Philadelphia, PA 19104

Property Features

Sheraton Philadelphia University City Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. The business-friendly Sheraton Philadelphia University City Hotel also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 3.5-star Philadelphia hotel is smoke free.

  • 1 building
  • 332 guestrooms or units
  • 20 levels
  • Built in 1975
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Philadelphia Intl. Airport (PHL) (15.2 km / 9.5 mi)
  • Train station: Philadelphia University City Station (1.1 km / 0.7 mi)
  • Metro station: 34th St. Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Philadelphia University City Hotel offers 332 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Philadelphia hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Sang Kee Noodle House - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 80 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Guests are provided with hand sanitizer

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 12 for adults, USD 3 and USD 12 for children (approximately)
  • Self parking fee: USD 35 per night (in/out privileges)
  • Refrigerator fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Philadelphia University City
  • Philadelphia University City Hotel
  • Philadelphia University City Sheraton
  • Sheraton Hotel Philadelphia University City
  • Sheraton Philadelphia University City
  • Sheraton Philadelphia University City Hotel
  • Philadelphia Sheraton
  • Sheraton Philadelphia University City Resort
  • Sheraton Philadelphia University City Hotel Hotel
  • Sheraton Philadelphia University City Hotel Philadelphia
  • Sheraton Philadelphia University City Hotel Hotel Philadelphia

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.