4.3 out of 5

"The hotel rooms are great and the staff is great... perhaps the common aresa anf facilties could be better, but overral for the price is a fair deal " More

By a verified traveler on Mon 12 Feb 2018

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Hotel Description

4-star hotel near Via Espana

City center stay

Your stay at this El Cangrejo hotel places you within 2 miles (3 km) of Via Espana and Avenida Balboa. Multiplaza Pacific Mall and Cinta Costera are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a 24-hour health club, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and a computer station are also offered.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 100 guestrooms offer free WiFi and minibars. Room service, premium bedding, and coffee/tea makers are also available.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$53 per night

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Panama City ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Panama City

Everyone (11)
1 out of 5

Posted by on Nov 9, 2018

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Comment from Hotel Management

Nov 10, 2018 by Katherine Solis-General Manager

Dear Guest, Thank you for your time to review our property. We feel sorry to know that you did not had the best experience during your stay. Hope to see you soon to attend you as you deserve. Regards, Katherine Solis-General Manager

4 out of 5

Good Price

Pros: Recommended by a client
Cons: Common areas and facilities like the GYM could be a little better
Location: location is extremely convenient if you are going to work in the area
The hotel rooms are great and the staff is great... perhaps the common aresa anf facilties could be better, but overral for the price is a fair deal

Posted by , from miami on Feb 12, 2018

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Comment from Hotel Management

Feb 12, 2018 by Katherine Solis-General Manager

Dear Eddy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Katherine Solis General Manager

5 out of 5

Night over in Panama City

Lots of comfort and location. Closed to main venues and entertainments.

Posted by , from Puerto Rico on Oct 22, 2017

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Comment from Hotel Management

Oct 25, 2017 by Katherine Solis-General Manager

Dear Hector, Thank you very much for sharing your experience at Novotel Panama City. We are pleased to hear you enjoyed your stay and to have met your expectations. We hope to have you back soon, Best Regards, Katherine Solis-General Manager

5 out of 5

Great staff at Novotel!!!

The staff at Novotel was outstanding. We do not speak much Spanish, but the staff here took good care of us. Eric at the front desk took care of most of our transportation arrangements and recommended some fabulous restaurants. Rafael at the Bar made my favorite Cosmopolitan (had to substitute cherry juice - but it was perfect.) And Edwin at the restaurant on the Mezzan level saw to it that we had several good meals . They all remembered us, and very friendly. I would come back just for their service !

Posted by , from Houston , TX on Jun 26, 2017

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Comment from Hotel Management

Jun 29, 2017 by Katherine Solis-General Manager

Dear Gayle, Thank you very much for sharing your experience at Novotel Panama City. We feel honored, as we read your lines. We work arduously to offer an added value. Your comments assure us that we are in the right path. We will share it with our team. We feel excited to have excellent staff members with quality service at Novotel Panama City. We are pleased to know that we fulfill your expectations and that you recommend our hotel. We look forward for your next visit, to assist you as you deserve. Best regards, Katherine Solis-General Manager

4 out of 5

Convenient and good service

Pros: see above
Cons: Make sure that there is adequate hot water in the shower. Not to make this so is false economy on the part of the hotel.
Location: see above.
Panama City is fairly well spread out so unless you have a specific need to be in the old section, or in the newer areas, it probably does not make much of a difference where you stay from a location standpoint. Taxis are reliable and not unreasonably priced for a city at this level of economy. The staff was very helpful. Room was clean and simply but appropriated decorated and supplied. Bed was comfortable and the heating/AC worked well. Buffet breakfast was adequate. There are several reasonable restaurants within 5 minute walk of the hotel, in a safe neighborhood. The only negative was that there was insufficient hot water in the shower, no matter what time of day or night. Others had commented on this as well. For whatever reason (?) there was plenty of hot water at the very same time coming from the sink faucet, so it is not a problem making the hot water centrally. I mentioned this to the hotel staff twice, but nothing changed. Otherwise, I would have no problems recommending this hotel to others.

Posted by , from US on May 30, 2017

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Comment from Hotel Management

Jun 12, 2017 by Katherine Solis-General Manager

Dear Xe, Thank you very much for your feedback. We will share your positive points with our team. This definitely encourages us to give the extra mile. We are very grateful for pointing out our areas of opportunity. Knowing from our guest what can be improved, helps us to give you a better service. Again thank you very much for your feedback and we cant wait to have you back at Novotel Panama City. Katherine Solis-General Manager

5 out of 5

Could use a pool. Great customer service.

Staff was efficient and friendly. Front desk personnel handled all of my needs, from room releyeses to tours to suggestions, etc. The best!

Posted by on Apr 19, 2017

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Comment from Hotel Management

Apr 21, 2017 by Jose Graell

Dear Guest, Thank you very much for sharing your experience at Novotel Panama City. We are pleased to hear you enjoyed your stay and to have met your expectations. We hope to have you back soon, Best regards.

5 out of 5

Conveniently located!

I have stayed here often and recommend it. It is very well located, walking distance to Via Argentina Metro station and lots of small restaurants and venues at an arms length. Service is good and hotel is kept up very well.

Posted by on Sep 17, 2016

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Comment from Hotel Management

Sep 26, 2016 by Management

Dear Guest, Thank your very much for your comments. I will share them with the rest of our staff. We hope to have you back soon, Best regards,

4 out of 5

Nice hotel. Good bang for buck

Our stay was good. The breakfast bar was pretty tasty and diverse. Lots of options.

Posted by on Aug 6, 2016

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Comment from Hotel Management

by Management

Dear Guest, Thank you very much for your comments. We are very pleased to know you enjoyed you stay specially our great breakfast. Best regards,

5 out of 5

Great for the price!

Not much to said really, this Hotel is a good Hotel for the price! Great location, Good people, and the food is good. I will stay here again.

Posted by , from Atlanta, GA on May 25, 2016

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Comment from Hotel Management

May 31, 2016 by Management

Dear Guest, Thank you very much for your comments. Having you as a come back guest will be our best reward. Best regards,

5 out of 5

Great Hotel and Location

Cons: More space needed in the refrigerator to put guests things as needed but the refrigerator was full with over priced things the hotel included.
Location: Close to great restaurants, casinos, metro, banks etc. Very accessible.
I really enjoyed my 7 nights at the Novotel in Panama City. The hotel was located 2 blocks from the metro train which cost less than one dollar per trip. There were taxis available at the front of the hotel 24/7 even though they cost more than walking 2 blocks down the street and take a yellow cab. Yellow cabs are always cheaper than the other taxis that use regular cars. Fares are negotiable but since I speak almost no Spanish it was very difficult for me to negotiate fares. The hotel staff spoke little English except for a few people at the front desk but they tried to be as helpful as possible and I used google translation to type what I wanted to say and they read it. All staffs were extremely understanding and provided superb customer service. It would have been nice if the rooms actually had a microwave but other than that I like the rooms. My stay included free breakfast which was American food.

Posted by , from california on Nov 9, 2015

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Comment from Hotel Management

Nov 28, 2015 by Management

Dear Guest, Thank your for your comments, we are very pleased with your review specially regarding our staff. On your next visit, please feel free to ask for an empty mini bar so you can have more space for your items. Best regards,

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 969 square feet (90 square meters) and includes a conference center. A 24-hour health club, a terrace, and a complimentary children's club are also featured at the business-friendly Novotel Panama City. Self parking is free. Smoking is allowed in designated areas at this 4-star Panama City hotel.

  • 1 building
  • 100 guestrooms or units
  • 14 levels
  • 969 sq ft of conference space
  • 90 sq m of conference space
  • Built in 2013
  • Dining venue
  • Bar or lounge
  • Kid's club (free)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's club (free)
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Panama City (PTY-Tocumen Intl.) (20.9 km / 13 mi)
  • Train station: Panama City Passenger Station (8.9 km / 5.5 mi)
  • Parking: Free self parking

Room Amenities

Novotel Panama City offers 100 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Panama City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

365 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • Cash or credit card deposit required

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.00 for adults and USD 7.50 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Panama City
  • Novotel Panama City
  • Novotel Panama City Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.