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4.3 out of 5

"The RIU is one of the better hotels in the area when staying in Panama City. The breakfast could use some change if you’re staying for longer than a w ... " More

By a verified traveler on Thu 16 Sep 2021

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Hotel Description

4-star eco-friendly hotel near Crown Casino

Central Panama City getaway

Within a 15-minute walk of this Campo Alegre hotel, you'll find Crown Casino and Fiesta Casino. Avenida Central and Museum of Natural Science are also within 2 miles (3 km).

Multiple dining options

This eco-friendly hotel includes 3 restaurants, an outdoor pool, and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a poolside bar on site, and laundry facilities and concierge services are also provided.

Free Internet, iPod docks

The 644 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and iPod docks. Other amenities include 24-hour room service, minibars, and rainfall showerheads.

Deluxe Premium Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$89* Per night/room Nov 1 - Nov 2

Deluxe Hotwire ROH

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Deluxe Family King Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Premium King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Riu Plaza Panama ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Riu Plaza Panama

Everyone (6) Couples (1) Family (1)
4 out of 5
The RIU is one of the better hotels in the area when staying in Panama City. The breakfast could use some change if you’re staying for longer than a week, I grew tired of eating the same stale food. The coffee machine needed to be changed in my room due to its cleanliness, and the refrigerator too, due to its leaking. The hotel wireless was slow and there’s a limit to how many devices you could use per room with a maximum of 4. If you have a lot of work and personal devices, this presents a small inconvenience. I didn’t use the pool so I can’t opine on how it’s like, but each day that I was there I could see people enjoying themselves. Due to its sheer volume of guests at all times, it wasn’t surprising to see the elevator surroundings and walls needing cleaning. You should also know that not all facilities and restaurants were open, just a cafe, one restaurant and the gym. Considering all the other hotels in the area, I’d say it was pleasant enough.

Posted by on Sep 16, 2021

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2 out of 5
I was surprised that the property had staff that spoke none or very limited English. I was surprised that my bed linen was not changed daily but just the bed remade. Also the Refrigerator did not work.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 22, 2021 by Online Reputation Manager

Dear guest, Thank you for sharing your feedback with us. We are sorry to know your stay was not completely pleasant. We would have liked to have been informed about these inconveniences during your stay, as our Front Desk staff is multilingual and would have been delighted to attend your needs; also, our maintenance team would have been able to fix the situation with the refrigerator. On the other side, we also regret that you were not satisfied with our housekeeping service since our main priority is to offer our guests a clean, safe and comfortable stay. Please note that change of bed linen is on request; we are sorry if did not count on this information beforehand. Please rest assured we will follow up on your comment, as the circumstances you describe do not correspond to our service quality standards. We hope you allow us the chance to provide you with more positive sensations soon. Best wishes, Hotel Riu Plaza Panama Online Reputation Manager

5 out of 5
It was wonderful to enjoy an afternoon sitting by the pool. Our dinner in the evening was very good and reasonably priced. The breakfast buffet was outstanding!

Posted by on Feb 26, 2020

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Comment from Hotel Management

Mar 10, 2020 by Online Reputation Manager

Dear guest, Thank you so much for sharing your experience and for your five-star rating! We are thrilled to hear that you had such a nice time with us at Hotel Riu Plaza Panama! It was our pleasure to take care of you and we do hope to have the opportunity to host you again someday soon! Kind regards, Hotel Riu Plaza Panama Online Reputation Manager

4 out of 5

Posted by on May 20, 2019

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5 out of 5
Ambience and cleaniness was great experience. What was shown in the photos was what was met.

Posted by on Mar 4, 2019

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5 out of 5

Posted by on Nov 11, 2018

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5 out of 5
We had a wonderful time at your luxurious hotel . The room was very large and the view was spectacular !

Posted by , from Florida on Apr 10, 2018

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hotel Riu Plaza Panama offers its guests an outdoor pool and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. There's an onsite business center. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-friendly Hotel Riu Plaza Panama. For a fee, parking is available. This 4-star Panama City hotel is smoke free.

  • 1 building
  • 644 guestrooms or units
  • 34 levels
  • 3 dining venues
  • Built in 2010
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Panama City Passenger Station (8.1 km / 5 mi)
  • Metro station: Iglesia del Carmen Station (0.9 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Riu Plaza Panama offers 644 air-conditioned accommodations with iPod docking stations and minibars. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Arts - This restaurant specializes in international cuisine and serves breakfast and brunch.

Prisma - This restaurant serves breakfast and lunch. Open daily.

Tastes - This restaurant specializes in fusion cuisine and serves lunch and dinner. Open select days.

Studio 50 Lobby Bar - This bar specializes in sushi. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Ecotours nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Riu Plaza Panama

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 20 years old

This property accepts Visa, Mastercard, American Express, and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 20 years old. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: PAB 12 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Riu Panama Plaza
  • Hotel Riu Plaza Panama
  • Riu Hotel Panama Plaza
  • Riu Panama Plaza
  • Riu Plaza Panama
  • Hotel Riu Plaza Panama Panama City
  • RIU Plaza Panama Hotel
  • Hotel Riu Plaza Panama City
  • RIU Plaza Panama
  • Hotel Riu Plaza Panama Hotel
  • Hotel Riu Plaza Panama Panama City
  • Hotel Riu Plaza Panama Hotel Panama City

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.