Best ski resorts in Palm Springs

Talk about giving someone horrible treatment... Get a load of this nightmare: They charged me almost $300 for a room, and nobody was there to check me in. Eventually the security guard told me that nobody was manning the front desk, and suggested another hotel nearby where I eventually stayed. When I called for my refund (after 30 minutes on hold) I was belittled because I should have known that nobody would be there after 9pm due to covid policies because it was on their website (I ordered the reservation after 9pm on travelocity - no mention of the 9pm policy or that I'm about to throw $300 away). They refused my refund and told me to call travelocity fit refund. I called travelocity (40 minutes on hold), they have to confirm with Oyo, and Oyo tells them that someone was there 24/7 and that nobody ever saw me walk in. I have all the evidence. Again my refund was declined. I ended up staying across the street, and all in, paid $600 for a room thanks to Oyo. By the way, I could tell by the demeanor of the conversation with them that they were going to decline my request before I even told them what happened

The room was clean and liked the floir plan, with 4 adults and three kids, stayed in the 2 bedroom. The check in experience was about the most worst experience I have ever had. Was a marketing team at the entrance for time share stuff, one of the reps was extremely RUDE, had to speak to manager. Kind of ruined the first impression. You can only use pools 2hours a day with a reservation!

Liked the location. Disliked having a room next to the maintenance closet. It was loud during early morning hours and at night. Other than that, a good experience.

Staff not great and the hotel was dirty. No pool service and no amenities. Good if you want to party all night by a pool which was loud and not friendly for all guest.

Lobby and room were super clean. The room was beautiful and well appointed. Staff was kind, knowledgeable and efficient. Every consideration was taken to insure health and safety during the pandemic.

Very pleased with this property and extended our stay by one more day. The property, as well as our suite, were clean, spacious and comfortable. Anytime we need to be in the desert, this is where we'll stay.