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DoubleTree by Hilton Ottawa Downtown

4.0 star property
Eco-certified hotel near University of Ottawa

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Ottawa Downtown

Bar (on property)
Room, 1 King Bed, Accessible (Roll-In Shower) | Hypo-allergenic bedding, down comforters, in-room safe, desk
Reception
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • University of Ottawa
    ‪2 min walk‬
  • Byward Market Square
    ‪5 min walk‬
  • Parliament Hill
    ‪10 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | LCD TV

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Ottawa

Downtown Ottawa stay.At this Downtown Ottawa hotel, you'll be well placed to visit University of Ottawa and Rogers Centre Ottawa, both within a 5-minute walk. Ottawa Art Gallery and Rideau Centre are also within half a mile (1 km).

What's nearby

  • Rideau Centre - 1 min walk - 0.0 miles
  • University of Ottawa - 2 min walk - 0.1 miles
  • Rogers Centre Ottawa - 3 min walk - 0.2 miles
  • Byward Market Square - 5 min walk - 0.3 miles
  • Parliament Hill - 10 min walk - 0.6 miles

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪Bridgehead - ‬4 min walk
  • ‪Dining Hall - ‬2 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Poulet Rouge - ‬4 min walk
  • ‪Bourbon St. Grill - ‬4 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Eco-certified hotel near University of Ottawa
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. An indoor pool, a terrace, and multilingual staff are also featured at the eco-certified DoubleTree by Hilton Ottawa Downtown. You'll have access to the indoor pool at a partner property.

This Ottawa hotel is smoke free.

  • 1 building
  • 283 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 177 sq m of conference space
  • Built in 1988
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Farsi, French, Spanish, Turkish

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 25 for adults and CAD 12.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Hand-held showerhead
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 9 2025 to June 22 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 25 for adults and CAD 12.5 for children
  • Nearby parking fee: CAD 33
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

The onsite parking lot is managed by a third party.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • One child 18 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

Frequently asked questions

How close is DoubleTree by Hilton Ottawa Downtown to the airport?

DoubleTree by Hilton Ottawa Downtown is 9.7 mi (16-min drive) away from the Ottawa International Airport (YOW) airport, the closest popular airport to the property.

How much does it cost to stay at DoubleTree by Hilton Ottawa Downtown?

As of Jun 5, 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Ottawa Downtown on Jul 2, 2025 start from $138.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does DoubleTree by Hilton Ottawa Downtown have an airport shuttle?

Airport shuttle services are not available at DoubleTree by Hilton Ottawa Downtown.

Does DoubleTree by Hilton Ottawa Downtown offer free breakfast?

Free breakfast isn’t provided at DoubleTree by Hilton Ottawa Downtown, but buffet breakfast is offered for a fee of CAD 25 for adults and CAD 12.5 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at DoubleTree by Hilton Ottawa Downtown?

No, there is no casino at this hotel, but Casino du Lac Leamy (7-min drive) and Rideau Carleton Raceway (19-min drive) are nearby.

What time is check-in at DoubleTree by Hilton Ottawa Downtown?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at DoubleTree by Hilton Ottawa Downtown?

Free parking is not available at this hotel.

Does DoubleTree by Hilton Ottawa Downtown have a pool?

DoubleTree by Hilton Ottawa Downtown features an indoor pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.The pool will be unavailable from June 9 2025 to June 22 2025 (dates subject to change).

Does DoubleTree by Hilton Ottawa Downtown have a restaurant?

DoubleTree by Hilton Ottawa Downtown is home to The Albion Rooms, which features international cuisine and brunch.

Does DoubleTree by Hilton Ottawa Downtown have a spa?

There are no spa services available at this hotel.

How close is DoubleTree by Hilton Ottawa Downtown to downtown Ottawa?

DoubleTree by Hilton Ottawa Downtown is 0.6 mi away from Ottawa.

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 924 out of 1748 reviews
Rating 8 - Good. 471 out of 1748 reviews
Rating 6 - Okay. 184 out of 1748 reviews
Rating 4 - Poor. 86 out of 1748 reviews
Rating 2 - Terrible. 83 out of 1748 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Stayed 3 nights in Mar 2025

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Marie

Liked: Cleanliness, staff & service
Clearly under new owners. Had to go outside to the pool. Rooms were small but functional.
Stayed 2 nights in Mar 2025

10/10 Excellent

sarina, North York

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Nelson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Rideau center At walking distance of most main attractions
Stayed 1 night in Nov 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Priashna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient, close to shopping. The hotel itself was clean, breakfast excellent and the food at the restaurant was good too.
Stayed 1 night in Feb 2025

10/10 Excellent

JONGHYEON

Stayed 2 nights in Feb 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Junaid

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Cookies upon arrival were pretty amazing as well. Would come back…
Stayed 1 night in Feb 2025

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel but pool entrance was closed during stay, had to leave the hotel to get to the shared pool.
Stayed 2 nights in Feb 2025

6/10 Okay

Jenn

Traveled with family
Staff was amazing, rooms clean but small. Was on 9th floor & was awakened @ 1:30am by loud banging noises & trucks backing up, possible garbage trucks, that seemed to go on for an hour. Was surprized to hear that on the 9th floor. Great central location, walked everywhere but some areas very sketchy. Was definitely not comfortable walking at night
Stayed 3 nights in Feb 2025

8/10 Good

Swaleh

Business traveler
Disliked: Cleanliness
Which properties
Stayed 3 nights in Feb 2025

10/10 Excellent

Arun

Stayed 1 night in Feb 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff great looking rooms
Stayed 1 night in Feb 2025

4/10 Poor

Brenda

Traveled with family
Disliked: Amenities, property conditions & facilities
Grabbed 2 coffees to go and 1 pastry at breakfast charged 12$ - staff underwhelming - Reno’s on 3rd floor - noisy at night
Stayed 1 night in Feb 2025

10/10 Excellent

giovanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3 day stay was great. Great hotel overall and perfectly situated to shopping ,restaurants and just a pleasurable walk . Will come back. Love the extra touch with the chocolate chip cookie offered at reception.
Stayed 2 nights in Feb 2025

2/10 Terrible

Kulvinder

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

PASCALE

Liked: Cleanliness, staff & service, property conditions & facilities
So lucky to spend a night in this hotel
Stayed 1 night in Feb 2025

4/10 Poor

Mike

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Not a good experience.

We were in room 226 and it was above the loading docks, no matter the tep in the room the floor was really cold. Parking was a nightmare, it was around the block with no access to the hotel because or construction, it was a maze and with 2 small kids with you it was less than good.there were only about eight oversized parking spaces on the main level for SUVs. SUVs will not fit on any of the other levels and people were parking their regular cars where they weren't supposed to, I had to wait quite a long time for a vehicle to move just so I could park my truck, nothing was enforced. The pool was in another hotel! There was a small disclaimer on the website saying the pool access was closed but I didn't see it, it was not very obvious. Not a good experience overall. If I hadn't had my kids with me I definitely would have moved hotels.
Stayed 2 nights in Feb 2025

2/10 Terrible

Nicole

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are super small. Hotel pool indoor access was unavailable and we had no advance notice of this. The front desk staff weren’t very friendly. Hotel breakfast egg guy was great but the wait staff were rude and we butted heads a lot. I wouldn’t stay here again- it’s not worth the money. Also hotel housekeeping staff bother you all morning to find out what time you are checking out around 9am when checkout is noon.
Stayed 2 nights in Feb 2025

10/10 Excellent

Stéphanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Week-end stay

The staff is amazing and the breakfast 10/10
Stayed 2 nights in Feb 2025

2/10 Terrible

Jennifer

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are so small. The beds are very uncomfortable. The staff was extremely rude. Wouldn't let us gather with friends to eat in the lobby.
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Stayed 4 nights in Feb 2025