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"Was charged a 100.00 per deposit at check in. Big, unpleasant surprise.
"
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By a verified traveler on Fri 27 Dec 2019
Hotel Description
3-star hotel near University of Ottawa
In Ottawa
With a stay at this Ottawa Division hotel, you'll be within half a mile (1 km) of St. Laurent Centre and 2 miles (3 km) of Perley and Rideau Veterans' Health Centre. University of Ottawa and Canada Science and Technology Museum are also within 3 miles (5 km).
Renovated in 2015
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.
Free Internet, flat-screen TVs
The 261 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and room service. Coffee/tea makers, pillow menus, and free newspapers are also available.
Holiday Inn Ottawa East ratings based on 5 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Holiday Inn Ottawa East
Everyone (2)Family (3)
5 out of 5
the staff was so helpful
i did not like the back door to be closed late night and i have to walk around with heavy bags
Posted by a verified traveler on Sep 19, 2019
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Comment from Hotel Management
Sep 26, 2019
by Alex Grigorescu, Front Office Manager
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Holiday Inn Ottawa East is located midway to all the points of interest. It has easy in-and-out access with a quick drive everywhere within the city and surrounding area in Quebec as well as Ontario. We plan on staying there again next time we visit.
Posted by a verified traveler on Aug 18, 2019
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Comment from Hotel Management
Aug 19, 2019
by Alex Grigorescu, Front Office Manager
Thanks for staying with us. We appreciate your feedback!
2 out of 5
Had a number of children left unattended on my floor late at night by parents in the bar. They were running up and down the hall yelling. When I called down to the front desk I was treated to laughter from the staff apon hearing of my complaint. Very unprofessional and lacking customer service skills. When I complained, their quick offer of a "free" breakfast that I already had paid for with my almost $200 a night stay was unwelcomed to say the least, no offer to discount the stay for that night at all despite claims to that in your room. Not impressed and will not stay there again, in fact I am staying elsewhere for my remaining 14 days.
Posted by a verified traveler on Oct 23, 2018
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Comment from Hotel Management
Oct 30, 2018
by Alyona Nasibyans, Front Office Manager
Dear Guest,
Thank you kindly for staying with us and please accept my most sincere apologies for the experience you have had. I regret to admit that we have dropped the ball in performing our duty of care and looking after your needs. Your comments will be shared with the rest of the team to further address service aspect and make sure we respectfully handle our guests requests.
Should you be willing to stay with us again, I would like to remain your point of contact at the property level. It will be my pleasure to assist you personally.
I remain Truly Yours in Hospitality and hope we will have an opportunity to serve you again.
Alyona Nasibyans
Front Office Manager
4 out of 5
Was charged a 100.00 per deposit at check in. Big, unpleasant surprise.
Posted by Martin, from Montreal on Dec 27, 2019
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Comment from Hotel Management
Jan 23, 2020
by Alex Grigorescu, Front Office Manager
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Posted by a verified traveler on Jun 10, 2019
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Comment from Hotel Management
Jun 16, 2019
by Alex Grigorescu, Front Office Manager
Holiday Inn Ottawa East offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Ottawa East. Free self parking is available. A complete renovation of Holiday Inn Ottawa East was completed in December 2015. This 3-star Ottawa hotel is smoke free.
261 guestrooms or units
10 levels
8148 sq ft of conference space
Dining venue
Bar or lounge
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Gift shop
Newspapers in lobby (free)
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
Transport
Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (17.5 km / 10.9 mi)
Train station: Ottawa Station (2.5 km / 1.6 mi)
Parking: Free self parking
Room Amenities
Holiday Inn Ottawa East offers 261 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Pillow options
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily.
Reza's Kitchen & Drinks - Onsite restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Golfing nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 19
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
Pets: CAD 75 per accommodation, per stay
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Debit cards not accepted
No rollaway/extra beds available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: CAD 75 per accommodation, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Chimo
Chimo Hotel
Chimo Hotel Ottawa
Chimo Ottawa
Hotel Chimo
Holiday Inn Ottawa East Hotel
Holiday Inn Ottawa East
Holiday Inn Ottawa East Hotel
Holiday Inn Ottawa East Ottawa
Holiday Inn Ottawa East Hotel Ottawa
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
