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4.1 out of 5

"Cleanliness and staff were very helpful. Elevator " More

By a verified traveler on Sun 20 Sep 2020

Hotel Description

3.5-star hotel near Cranes Roost Park

In shopping district

You'll find Cranes Roost Park and Altamonte Mall within a 15-minute walk of this Altamonte Springs hotel. Also within 9 miles (15 km) are Rollins College and Orlando Science Center.

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free perks like buffet breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and living rooms, the 277 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Refrigerators, microwaves, and room service are also available.

Suite with 2 Double Beds & Sofa Sleeper

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$106* Per night/room Aug 13 - Aug 14

Two Double Beds, Lake View, Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Premier Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

King, Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Orlando-North ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Orlando-North

Everyone (8) Couples (3) Family (5)
1 out of 5
This hotel needs to be renovated from top to bottom. It’s outdated, dingy, dirty, and there are several safety issues. There were water stains in the ceiling, questionable substances streaked down the walls in the room, cracked tiles in the floors, the carpet had a distinct odor, the guardrail on the balcony in my room was literally rusting out! 7 stories up and there’s a safety concern with a guardrail?! Not ok! If this is the standard for Embassy Suites, I will not be booking with one again.

Posted by on May 26, 2021

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Comment from Hotel Management

May 28, 2021 by General Manager

It saddens us to hear that you didn't enjoy your recent stay with us. We appreciate you taking the time to voice your concerns, and we can assure you we're taking them very seriously. The safety of our guests is a top priority, and we will make sure to address these issues promptly. We apologize for any inconvenience you may have encountered during your visit, and we wish you safe travels.

5 out of 5

Posted by on Jan 29, 2021

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Comment from Hotel Management

Feb 8, 2021 by BLarsen

Dear Ronnie, thanks so much for the 5 Star Rating. We are so pleased that you enjoyed your recent stay with us and look forward to a future visit.

5 out of 5
Cleanliness and staff were very helpful. Elevator

Posted by , from Hollywood on Sep 20, 2020

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Comment from Hotel Management

Sep 21, 2020 by BLarsen

Ed, thanks so much for the 5 star rating!! We are very pleased that you found our Hilton CleanStay program working and that our staff was very Helpful!! What about the elevator??

5 out of 5

Posted by on Mar 12, 2020

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Comment from Hotel Management

Mar 16, 2020 by BLarsen

Dear Anonymous, thanks for the great rating. We hope you enjoyed your stay with

5 out of 5
The property is very beautiful and in a great location. Walking distance to a whole lot of places. My wife and I had a very wonderful time. Majority of the staff looks very unhappy though. However, there were some that was exceptional. Our room was very clean. Thanks Housekeeping!

Posted by on Jan 30, 2020

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Comment from Hotel Management

Jan 31, 2020 by BLarsen

Dear Anonymous, thanks for the great score and wonderful review!! However, we are concerned that you found the majority of our staff unhappy, with the exception of some exceptional ones. We would be interested if you could let us know in which areas you found unhappy staff. Thanks for letting us know. We are pleased you enjoyed the hotel, it's location and the amenities we offer. We look forward to a future visit.

4 out of 5
The man that checked us into the hotel was wonderful & gave us an excellent room.

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 13, 2019 by BLarsen

Dear Anonymous, thanks for those great comments, we will certainly pass them along to our team. I believe the Gentlemen you are speaking about was Morel!! He is an awesome addition to our team and we are pleased that he gave you an excellent room. Look forward to your return visit.

5 out of 5
I think the size of the room is really quite adequate however I did find the mattresses to be to soft

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 2, 2019 by BLarsen

Dear Anonymous, thanks for the great score and your comments. We do apologize if you found out mattress to be soft.

3 out of 5
I didn't like opening the door to my room and see a lamp shade off the lamp and some electronic device was taken apart and laying on the table. The apple juice at breakfast was watered down, and the Orlando water is horrible.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Nov 6, 2019 by blarsen

Dear Anonymous. WE do apologize that we did not meet your expectations during your recent stay. Will share your comments with our team.

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Oct 7, 2019 by BLarsen

Dear Anonymous, thanks for that outstanding score. We are very pleased that you enjoyed your stay with us. Look forward to your return visit.

5 out of 5

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 10, 2019 by BLarsen

Dear Anonymous, Thanks for the outstanding score, we are so happy that you enjoyed your stay with us.

About the Embassy Suites by Hilton Orlando-North

Location 225 Shorecrest Dr, Altamonte Springs, FL 32701

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

As a guest of Embassy Suites by Hilton Orlando-North, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 7200 square feet (669 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Orlando-North. An area shuttle within 3 miles and a shopping center shuttle are free. Self parking is free. This 3.5-star Altamonte Springs hotel is smoke free.

  • 277 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7200 sq ft of conference space
  • 669 sq m of conference space
  • Built in 1985
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Orlando International Airport (MCO) (48.2 km / 30 mi)
  • Property shuttles: Free area shuttle within 3 miles and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Embassy Suites by Hilton Orlando-North offers 277 accommodations with laptop-compatible safes and safes. Accommodations have separate living rooms and are furnished with queen sofa beds and desks. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 37-inch flat-screen televisions come with digital channels. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Orlando-North has a restaurant serving lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 55 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Orlando-North
  • Embassy Suites Orlando-North
  • Embassy Suites by Hilton Orlando-North Hotel
  • Embassy Suites by Hilton Orlando-North Altamonte Springs
  • Embassy Suites by Hilton Orlando-North Hotel Altamonte Springs

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.