2/10 Terrible
Amanda
Traveled with family
Jul 2, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom, kids and myself checked in Wednesday night. Once we got to our room we noticed an unpleasent smell. The carpet was dirty and frayed and there was a wad of hair in the bathtub that looked like a rat. I went down to the front desk and requested a new room. Once we got to the new room we already could smell a difference. It wasn't perfect, but it appeared to be cleaner than the first. That morning we went down to breakfast and much to our surprise their hot breakfast consisted of waffles, bagels, toast and cereal. All of the tables were so sticky that once you put your plate down, it actually got stuck to the table. We also requested more towels as we only had 2 in the room. The front desk staff said they didn't have any and to check back. We did and still no extra towels. There was an ice machine on each floor however, only the machine on 6 was working. And even that one was falling apart. There must've been a leak in the bathroom above us because the tile ceiling was all stained and there was mold on the caulking in the tub. The hall between the front desk and elevator had a huge water problem and the carpets were soaked. We ended up leaving a day early because we couldn't get any towels. For 3 days we had to use the same 2 towels for the 4 of us. I requested a refund and was told I would be receiving one however, I have yet to see it. I would not recommend staying in this hotel.
Amanda
Stayed 4 nights in Jun 2025
