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SureStay Hotel by Best Western Castro Valley

2.5-star property
3954 E Castro Valley Blvd, Castro Valley, CA 1-855-201-7819
3.8 out of 5
Good!
See all 6 travelocity Reviews

"Room was small and outdated but adequate for the area. Front desk staff was not nice. He was actually rude when he told me I didn't have a room. I ju ... " More

By a verified traveler on Fri 03 Aug 2018

Points Of Interest

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Hotel Description

Enjoy the free WiFi at this Castro Valley hotel

Near the airport

Within 3 miles (5 km) of this Castro Valley hotel, you'll find Hayward Japanese Gardens and Golden Tee Golfland. Eden Medical Center and Alex Giualini Plaza Park are also within 3 miles (5 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free Internet, LED TVs

Featuring conveniences like refrigerators and microwaves, the 48 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with satellite channels. Other amenities include coffee/tea makers, free local calls, and ironing boards.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90* Per night/room Oct 26 - Oct 27

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Hotel by Best Western Castro Valley ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western Castro Valley

Everyone (6)
4 out of 5

Posted by on Apr 22, 2021

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4 out of 5
Room was small and outdated but adequate for the area. Front desk staff was not nice. He was actually rude when he told me I didn't have a room. I just informed him I would be back with confirmation and I was, He then found my room. Surprise

Posted by , from surprise. az on Aug 3, 2018

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5 out of 5

Reasonably priced hotel close to the freeway.

I was able to get an early check-in and at a very reasonable rate. Manager was very friendly. The room was clean. Quiet room although there was some drag racing going on nearby late at night. I would definitely go back if in the area.

Posted by on Apr 2, 2017

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3 out of 5

Good place to spend the night

Pros: Location
Cons: Bedding
Didn't really have any major complaints. The bedding was pretty thin and old and about what you would expect for the price. TV reception was pretty marginal and not many channels either. Someone had left food in the 'fridge and that was a little offputting. Nice shower and good location for places in Castro Valley. If you're just looking for a place to crash the night, and don't want to spend much, this place is fine.

Posted by on Jan 31, 2017

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2 out of 5

Filthy room

Upon arrival, we entered our room to find the toilet stopped up with excrement and toilet paper. The manager switched us to another room and blamed housekeeping. The second room featured heavily stained bedding, lights not working, and sunflower seeds on the stained carpet. What a mess! As this was the only room in the area, we stayed. Never again!

Posted by , from S on Jul 21, 2016

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5 out of 5

Very clean and comfortable

Pros: Very clean and quiet. Easy access to rooms from parking lot. No long walk to rooms!
I was pleasantly surprised by my visit to the Castro Valley Inn. The rooms are simple, but VERY clean. The bed was very comfortable. Breakfast was just sweet rolls, but it did the job!

Posted by , from Costa Mesa, CA on Jul 18, 2016

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About the SureStay Hotel by Best Western Castro Valley

Location 3954 E Castro Valley Blvd, Castro Valley, CA 94552

Property Features

WiFi and wired Internet are free in public spaces. Free self parking is available. This Castro Valley hotel is smoke free.

  • 48 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

  • LED television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Castro Valley Inn
  • Castro Valley Inn
  • Surestay By Best Castro Valley
  • SureStay Hotel by Best Western Castro Valley Hotel
  • SureStay Hotel by Best Western Castro Valley Castro Valley
  • SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.