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SureStay Hotel by Best Western Castro Valley

2.5 star property
Enjoy the free WiFi at this Castro Valley hotel

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Free breakfast
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Place, Golden Tee Golfland
    ‪3 min drive‬
  • Place, Eden Medical Center
    ‪4 min drive‬
  • Place, Lake Chabot Spa
    ‪4 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(28 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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Exterior

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Nov 23 - Nov 24
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About the neighborhood

Castro Valley

Near the airport.Within 3 miles (5 km) of this Castro Valley hotel, you'll find Sulphur Creek Nature Center and Hayward Japanese Gardens. Lone Tree Cemetery and Cinemark Century at Hayward are also within 3 miles (5 km).

What's nearby

  • Golden Tee Golfland - 3 min drive - 2.7 miles
  • Eden Medical Center - 4 min drive - 2.7 miles
  • Lake Chabot Spa - 4 min drive - 3.4 miles
  • Hayward Japanese Gardens - 5 min drive - 2.7 miles
  • California State University East Bay - 7 min drive - 2.9 miles

Getting around

  • Castro Valley Station - 5 min drive
  • Pleasanton Station - 15 min drive
  • Oakland Intl. Airport (OAK) - 20 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪i-Tea - ‬3 min drive
  • ‪Café Rumi - ‬3 min drive
  • ‪Peet's Coffee & Tea - ‬3 min drive
  • ‪JP's Family Restaurant & Sports Lounge - ‬3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

Enjoy the free WiFi at this Castro Valley hotel
Free breakfast is available. Public spaces have free WiFi and wired Internet. Free self parking is available.
  • 48 guestrooms or units
  • Breakfast available (free)
  • Front desk (24 hours)
SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

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Comfort Inn Castro Valley
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  • Parking included
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4.3 out of 5, Excellent, 1,000 reviews
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The price is $102
Nov 23 - Nov 24
Total with taxes and fees
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LED TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

How close is SureStay Hotel by Best Western Castro Valley to the airport?

SureStay Hotel by Best Western Castro Valley is 11.2 mi (20-min drive) away from the Oakland Intl. Airport (OAK) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of Nov 20, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on Nov 21, 2025 start from $90.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Castro Valley have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Castro Valley.

How close is SureStay Hotel by Best Western Castro Valley to the beach?

This hotel is 14.3 mi (30-min drive) from Robert W. Crown Memorial State Beach and 18 mi (40-min drive) from Niles Beach. Don't forget your sunscreen!

Does SureStay Hotel by Best Western Castro Valley offer free breakfast?

Yes, SureStay Hotel by Best Western Castro Valley offers free breakfast.

Is there a casino at SureStay Hotel by Best Western Castro Valley?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Castro Valley?

Check-in start time: 3 PM; Check-in end time: 5:00 AM.

Is there free parking at SureStay Hotel by Best Western Castro Valley?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Castro Valley have a pool?

SureStay Hotel by Best Western Castro Valley does not have a pool.

Does SureStay Hotel by Best Western Castro Valley have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Castro Valley to downtown Castro Valley?

SureStay Hotel by Best Western Castro Valley is 1.9 mi away from Castro Valley.

Reviews

SureStay Hotel by Best Western Castro Valley Reviews

7.8

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 251 out of 755 reviews
Rating 8 - Good. 292 out of 755 reviews
Rating 6 - Okay. 109 out of 755 reviews
Rating 4 - Poor. 57 out of 755 reviews
Rating 2 - Terrible. 46 out of 755 reviews

Reviews

8/10 Good

CHERYL, castro valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff were extremely nice, AC worked great
Stayed 5 nights in Oct 2025

2/10 Terrible

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So old and ran down! Celebrating my 16th anniversary… just a bad experience!
Stayed 1 night in Aug 2025

8/10 Good

Melvin

Stayed 1 night in Aug 2025

10/10 Excellent

stalin

Stayed 1 night in May 2025

10/10 Excellent

stalin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dropped off my son at Cal for his second year. I’ve always stayed here when I travel to the East Bay Area. There is a Safeway across the street. Near downtown Castro Valley for restaurants and entertainment. Will continue staying here.
Stayed 1 night in Aug 2025

6/10 Okay

Erik

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Jan

Business traveler, Traveled with partner
Liked: Cleanliness
There is a shopping center across the street with a few easy eating options (we chose Panda Express). There was a good frozen yogurt option for dessert. If you want to "fend for yourself", there is a large Safeway Supermarket with lots to choose from. The slow check-in was due to an illness in the primary front desk person so I am assuming it was temporary. The staff was friendly and when we needed help with the TV, they responded quickly. Clean, neat accommodations which fit our needs and a good quality bed.
Stayed 1 night in Jul 2025

2/10 Terrible

Jonathan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Josue

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Room was not cleaned found trash left behing by previous visits i assume. Smoke detector was cover with a shower cap. Found electronic vapor cartridge trash around on of the beds. Futon bed when opened had some trash/ debris. On last day my wife found some blood splash on one of the door frames.
Stayed 2 nights in Jul 2025

8/10 Good

Lyndon

Stayed 1 night in Jul 2025

2/10 Terrible

Yooshin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room condition is bad.

The room condition is bad.
Stayed 1 night in Jul 2025

6/10 Okay

Rosalind

Traveled with family
I didn't like that no elevators, I had to take a downstairs 1 King bed. I needed 2 queen beds
Stayed 14 nights in Jun 2025

8/10 Good

Yuan Neng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable.
Stayed 1 night in May 2025

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Asked for a non-smoking room but got a room that reeked with smoke that had penetrated the carpet, bedding, and draiperies.
Stayed 1 night in Jun 2025

8/10 Good

Wanda

Liked: Staff & service, room comfort
The stay was good, the location was nice as it’s across the street from a small shopping center which has a variety of stores, eateries and a small gym. The hotel is an older one, in need of a few repairs but still a nice, inexpensive place to stay.
Stayed 1 night in Jun 2025

6/10 Okay

David

Stayed 1 night in May 2025

6/10 Okay

Jodie L.

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Murat

Liked: Cleanliness, amenities, property conditions & facilities
Clean. Well managed. Excellent value for money. I will definitely stay again.
Stayed 1 night in May 2025

10/10 Excellent

jackylyn

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
snagged a great deal at the last second. Got a peaceful, sorely needed sleep in a comfortable setting.
Stayed 1 night in May 2025

8/10 Good

Alan

Traveled with family
Liked: Staff & service
Good location
Stayed 1 night in May 2025

10/10 Excellent

Ismael

Stayed 1 night in Apr 2025

8/10 Good

Blanca

Stayed 1 night in Apr 2025

2/10 Terrible

LESTER

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was absolutely terrible…I was placed in a non-smoking room that smelled like smoke; I was then changed rooms to where the tub and room fixtures were broken and dirty. I was again
Stayed 2 nights in Apr 2025