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"Friendly and helpful employees. Quiet rooms. Great location for my visit to MASS MOCA. " More

By a verified traveler on Wed 04 Dec 2019

Hotel Description

3-star hotel near Mass MoCA

City center stay

Within a 5-minute walk of the hotel, you'll find Mass MoCA and Western Gateway Heritage State Park. Also, North Adams Public Library is within half a mile (1 km) and Windsor Lake Park is within 2 miles (3 km).

Business services

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, iPod docks

Featuring conveniences like refrigerators and microwaves, the 90 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include iPod docks, coffee/tea makers, and pillow menus.

Standard Room, 1 King Bed (Walk In Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$133* Per night/room Jun 17 - Jun 18

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Communications)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Berkshires, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Berkshires, an IHG Hotel

Everyone (5) Family (2)
4 out of 5
Friendly and helpful employees. Quiet rooms. Great location for my visit to MASS MOCA.

Posted by on Dec 4, 2019

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Comment from Hotel Management

Sep 6, 2020 by Operations Manager

Thank you for staying with us.

4 out of 5

Posted by on Jul 10, 2019

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Comment from Hotel Management

Sep 6, 2020 by Operations Manager

Thank you for staying with us.

5 out of 5
Convenient, large comfortable room, quiet. ATM machine! Restaurant

Posted by on Feb 19, 2019

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Comment from Hotel Management

Sep 6, 2020 by Operations Manager

Thank you for staying with us.

1 out of 5
Very disappointed. I paid extra to have 2 King Beds. I was told there were no such rooms and that they could not help me because I had reserved through a third party (travelocity). We will be returning to the same area next year. I will NOT be staying at the Holiday Inn!

Posted by on Feb 11, 2019

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Comment from Hotel Management

Sep 6, 2020 by Operations Manager

We apologize if you had trouble with your booking. We only have rooms with 1 king bed or 2 Queen beds throughout our entire property.

3 out of 5
Overpriced No free breakfast either Staff not very friendly

Posted by on Jun 27, 2016

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4 out of 5
There's not much choice in North Adams. I have stayed here many times over the past 30 years and the upgrades over the past few years leave the place very nice. Rooms are comfortable. There is a gym albeit small and a pool sauna. The restaurant and bar are pretty OK. Staff was terrific. Overall a pretty good value

Posted by on Dec 29, 2015

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Comment from Hotel Management

Jan 29, 2016 by Yvonne

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Yvonne W. Front office Manager

1 out of 5

Sub-zero outside - frigid pool inside.

Pros: Close to MASS MOCA.
Cons: Heating units in each room need maintenance each winter. Pool area needs improvement to maintain air temp.
Location: MASS MOCA. Skip the Chinese buffet across the street... it is the worst I have ever been to.
Booked this hotel so I could go swimming with my family. Unfortunately the pool was so cold it was like torture for my husband and I. The maintenance manager assured us the water temperature is kept at 81 degrees however the air temperature in the basement room where the pool was located was pulling down the water temp.... The heater in the room itself was pumping in outside air (at a frigid 6 below zero - NOT GOOD) because the units were never winterized. We tried blasting the heat repeatedly but it just kept shutting off after about 10 minutes and then blowing cold air. We tried stuffing pillows all around the heater to keep out the drafts but that did not work either. Overheard someone complaining to the front desk about the heater in their room which lead me to believe none in the property were winterized. Strange second floor is occupied by small businesses - one attorney office and one construction company? Odd. Also a local karate business in the basement by the pool. Not open to the public but we couldn't help but peek in. I was sorry I booked two nights and would have went somewhere else if our reservation was refundable.

Posted by on Mar 24, 2015

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Comment from Hotel Management

Mar 16, 2016 by Front Office Manager

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

4 out of 5

Very Nice

Pros: Close restaurants, Free Internet, Quiet
Cons: broken hot tub
The staff very freindly rooms were excellent food was good

Posted by , from Westwood Mass on Jan 1, 2012

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Comment from Hotel Management

Mar 16, 2016 by Front Office Staff

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5 out of 5

Great Stay in North Adams

Within the past month i have stayed at the holiday inn Berkshires to look at colleges in the area. The staff at the hotel went above and beyond what i would have expected from any hotel. Check in was very smooth, the Guest service Manager, whose name was Bill checked me in. He was very professional and eager to point me in the right direction to fulfill my needs. \n\nThe room was clean,spacious and the bed was very comfortable. I had a great view of the mountains and the downtown area. \n\nAlthough the restaurant on the propery was currently closed i was directed to a great spot of breakfast, called the cup and saucer. they were right on Main St and a very easy walk. I had a great dinner at the Grammery Bistro, another restaurant that was within walking distance from the hotel.\n\nIt seemed like i should have paid more for the excellent service that i got while staying at this hotel. So, i recommend to everyone to come and check out the Holiday Inn Berkshires

Posted by on Mar 30, 2008

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Comment from Hotel Management

Mar 16, 2016 by Front Office Staff

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

1 out of 5

Great town horrible hotel.

This was a great place to visit. My children loved the museums. Mass Moca, The Clark, and the Berkshire Museum were worth the trip. The hotel on the other hand was terrible. The staff was rude, the hotel was not very clean. The food in the restaurant was okay, but the service wasn't all that great. I do plan to visit the Berkshires again, but will do more research on the other accommodations in the area. If I have to pay a little more for excellent service and friendly faces I will.

Posted by on Nov 23, 2007

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Comment from Hotel Management

Mar 16, 2016 by Front Office Manager

The hotel has gone through a change in management and ownership, in 2011 there was a complete renovation. We invite you back for a much better experience.

About the Holiday Inn Berkshires, an IHG Hotel

Location 40 Main St, North Adams, MA 01247

Property Features

As a guest of Holiday Inn Berkshires, an IHG Hotel, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1740 square feet (157 square meters). Tour/ticket assistance, a vending machine, and an arcade/game room are also featured at the business-friendly Holiday Inn Berkshires, an IHG Hotel. Self parking is free. You'll have access to the indoor pool at a partner property. This 3-star North Adams hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 7 levels
  • 1740 sq ft of conference space
  • 157 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Albany Intl. Airport (ALB) (72.1 km / 44.8 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Berkshires, an IHG Hotel offers 90 accommodations with iPod docking stations and complimentary newspapers. A pillow menu is available. 40-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Tax ID - C0010322090

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. The tax ID number is C0010322090. This property accepts credit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0010322090
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Berkshires
  • Holiday Inn Berkshires Hotel
  • Holiday Inn Berkshires Hotel North Adams
  • Holiday Inn Berkshires North Adams
  • Holiday Inn North Adams
  • North Adams Holiday Inn
  • Holiday Inn Berkshires
  • Berkshires, An Ihg Hotel Adams
  • Holiday Inn Berkshires, an IHG Hotel Hotel
  • Holiday Inn Berkshires, an IHG Hotel North Adams
  • Holiday Inn Berkshires, an IHG Hotel Hotel North Adams

You should know

  • Pool access available from 6:00 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.