Holiday Inn Berkshires, North Adams: 2020 Room Prices & Reviews

4 out of 5

Friendly and helpful employees. Quiet rooms. Great location for my visit to MASS MOCA.

Posted by a verified traveler on Dec 4, 2019

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4 out of 5

Posted by a verified traveler on Jul 10, 2019

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5 out of 5

Convenient, large comfortable room, quiet. ATM machine! Restaurant

Posted by a verified traveler on Feb 19, 2019

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1 out of 5

Very disappointed. I paid extra to have 2 King Beds. I was told there were no such rooms and that they could not help me because I had reserved through a third party (travelocity). We will be returning to the same area next year. I will NOT be staying at the Holiday Inn!

Posted by a verified traveler on Feb 11, 2019

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3 out of 5

Overpriced No free breakfast either Staff not very friendly

Posted by a verified traveler on Jun 27, 2016

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4 out of 5

There's not much choice in North Adams. I have stayed here many times over the past 30 years and the upgrades over the past few years leave the place very nice. Rooms are comfortable. There is a gym albeit small and a pool sauna. The restaurant and bar are pretty OK. Staff was terrific. Overall a pretty good value

Posted by a verified traveler on Dec 29, 2015

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Comment from Hotel Management

Jan 29, 2016 by Yvonne

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Yvonne W. Front office Manager

1 out of 5

Sub-zero outside - frigid pool inside.

Pros: Close to MASS MOCA.

Cons: Heating units in each room need maintenance each winter. Pool area needs improvement to maintain air temp.

Location: MASS MOCA. Skip the Chinese buffet across the street... it is the worst I have ever been to.

Booked this hotel so I could go swimming with my family. Unfortunately the pool was so cold it was like torture for my husband and I. The maintenance manager assured us the water temperature is kept at 81 degrees however the air temperature in the basement room where the pool was located was pulling down the water temp.... The heater in the room itself was pumping in outside air (at a frigid 6 below zero - NOT GOOD) because the units were never winterized. We tried blasting the heat repeatedly but it just kept shutting off after about 10 minutes and then blowing cold air. We tried stuffing pillows all around the heater to keep out the drafts but that did not work either. Overheard someone complaining to the front desk about the heater in their room which lead me to believe none in the property were winterized. Strange second floor is occupied by small businesses - one attorney office and one construction company? Odd. Also a local karate business in the basement by the pool. Not open to the public but we couldn't help but peek in. I was sorry I booked two nights and would have went somewhere else if our reservation was refundable.

Posted by a verified traveler on Mar 24, 2015

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Comment from Hotel Management

Mar 16, 2016 by Front Office Manager

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

4 out of 5

Very Nice

Pros: Close restaurants, Free Internet, Quiet

Cons: broken hot tub

The staff very freindly rooms were excellent food was good

Posted by Scoot182, from Westwood Mass on Jan 1, 2012

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Comment from Hotel Management

Mar 16, 2016 by Front Office Staff

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5 out of 5

Great Stay in North Adams

Within the past month i have stayed at the holiday inn Berkshires to look at colleges in the area. The staff at the hotel went above and beyond what i would have expected from any hotel. Check in was very smooth, the Guest service Manager, whose name was Bill checked me in. He was very professional and eager to point me in the right direction to fulfill my needs. \n\nThe room was clean,spacious and the bed was very comfortable. I had a great view of the mountains and the downtown area. \n\nAlthough the restaurant on the propery was currently closed i was directed to a great spot of breakfast, called the cup and saucer. they were right on Main St and a very easy walk. I had a great dinner at the Grammery Bistro, another restaurant that was within walking distance from the hotel.\n\nIt seemed like i should have paid more for the excellent service that i got while staying at this hotel. So, i recommend to everyone to come and check out the Holiday Inn Berkshires

Posted by a verified traveler on Mar 30, 2008

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Comment from Hotel Management

Mar 16, 2016 by Front Office Staff

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

1 out of 5

Great town horrible hotel.

This was a great place to visit. My children loved the museums. Mass Moca, The Clark, and the Berkshire Museum were worth the trip. The hotel on the other hand was terrible. The staff was rude, the hotel was not very clean. The food in the restaurant was okay, but the service wasn't all that great. I do plan to visit the Berkshires again, but will do more research on the other accommodations in the area. If I have to pay a little more for excellent service and friendly faces I will.

Posted by a verified traveler on Nov 23, 2007

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Comment from Hotel Management

Mar 16, 2016 by Front Office Manager

The hotel has gone through a change in management and ownership, in 2011 there was a complete renovation. We invite you back for a much better experience.

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Points Of Interest

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Room, 1 King Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 King Bed, Non Smoking (WALK IN SHOWER)

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Standard Room, Non Smoking

Room, 2 Queen Beds, Non Smoking

Hotel Description

Holiday Inn Berkshires ratings based on 11 Verified Reviews

Guest reviews for Holiday Inn Berkshires

Sub-zero outside - frigid pool inside.

Very Nice

Great Stay in North Adams

Great town horrible hotel.

About the Holiday Inn Berkshires

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