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Ramada Plaza by Wyndham Niagara Falls

3-star property
7389 Lundy's Lane, Niagara Falls, ON 1-855-201-7819
2.7 out of 5
See all 13 travelocity Reviews

"We enjoyed our stay at this hotel. The room was very large, and we liked having the sitting room as soon as you entered the room. The bathroom was ver ... " More

By a verified traveler on Fri 26 Jul 2019

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Hotel Description

Family-friendly 3-star hotel near Canada One Factory Outlets

In shopping district

A stay at this hotel places you within half a mile (1 km) of Canada One Factory Outlets and 3 miles (5 km) of Skylon Tower. Also, Horseshoe Falls is within 3 miles (5 km) and Aquarium of Niagara is within 6 miles (10 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 2 restaurants, an indoor pool, and a gym. Bring the family and enjoy the arcade/game room and kid-friendly dining. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 202 guestrooms also offer free WiFi and TVs with cable channels. Pillowtop beds, room service, and coffee/tea makers are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$59* Per night/room Jun 2 - Jun 3

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Ramada Plaza by Wyndham Niagara Falls ratings based on 13 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Ramada Plaza by Wyndham Niagara Falls

Everyone (5) Couples (3) Family (5)
2 out of 5

Posted by on Sep 6, 2021

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4 out of 5
We enjoyed our stay at this hotel. The room was very large, and we liked having the sitting room as soon as you entered the room. The bathroom was very spacious as well. It was great to be close to the downtown Falls area, but not be right in the middle of it all. Our only gripe was that the walls were very thin. Either that, or everyone around us (on the sixth floor) were loud talkers. We could hear children screaming and laughing at all hours in the room next to us, and if people were being loud in the hallway was well. So if you are a light sleeper or do not like having so much noise, good luck.

Posted by on Jul 26, 2019

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Comment from Hotel Management

Aug 8, 2019 by Manager

We appreciate your feedback. Thank you for taking the time to review your stay with us.

1 out of 5
I didn’t like that the staff didn’t direct us to where the room was located. Had a hard time finding room. Got charged $20 per day for parking at the hotel I am staying. Don’t real understand how a hotel can charge you for parking at the hotel. Are they expecting you to park a rental car across the street at the mall? Risking the car to get towed or vandalized. Hallway smelled like mildew. Pillow, bed sheets were faded and didn’t smell clean. Had to have them change them and they still smelled. Asked for extra towels, never got them.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Aug 8, 2019 by Manager

We appreciate your feedback. Your concerns have been forwarded to the appropriate departments for immediate review.

1 out of 5
Web picture do not represent the real hotel. The entire hotel was filthy. The rooms were terrible. Dust all over the room, bed sheets were dirty and comforter was in horrible condition. We couldn’t stay in that property. End up cancelling the check in and finding another hotel. The staff offered to upgrade our room for a suite, but the suite was as dirty as the other rooms. We point this out to the hotel personnel and they agreed With us.

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 19, 2019 by Guest Services Manager

Thank you for your feedback. We apologize that you were not satisfied with your experience at the hotel. We are constantly working hard to provide the highest form of Customer Satisfaction, so we appreciate you letting us know so we may concentrate on fixing these issues.

5 out of 5
Awesome beautiful room. Everything was nice I enjoyed the nice outcome of being here.

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 5, 2019 by Guest Services Manager

Thank you so much for taking the time to review your stay with us. We appreciate your feedback!

2 out of 5
Location was ok on the main road to the falls area looks like an older part of town. No restaurants open late in the area. Reception area very clean and nice, our room was in a separate building which was obviously older and not as well maintained. Room smelled stale and bathroom was not clean. Toilet paper holder broken, bathroom smelled like pee, shelf above sink dusty, wallpaper dirty. Would have asked for a different room but it was after midnight when we arrived and we were exhausted.

Posted by on Jun 1, 2019

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Comment from Hotel Management

Jun 1, 2019 by Guest Services Manager

Thank you for your feedback. Your concerns have been forwarded to the appropriate departments for immediate review.

4 out of 5

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Guest Services Manager

Thank you for taking the time to review your stay with us. We appreciate the feedback.

3 out of 5

Posted by , from WHITBY on Jan 6, 2022

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5 out of 5

Posted by on Aug 29, 2021

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4 out of 5

Posted by on Aug 28, 2021

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About the Ramada Plaza by Wyndham Niagara Falls

Location 7389 Lundy's Lane, Niagara Falls, ON L2H2W9

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Ramada Plaza by Wyndham Niagara Falls offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 4000 square feet (372 square meters) and includes conference space. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the family-friendly Ramada Plaza by Wyndham Niagara Falls. Parking is available for a fee. This 3-star Niagara Falls hotel is smoke free.

  • 202 guestrooms or units
  • 6 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Niagara Falls, ON (XLV-Niagara Falls Train Station) (7.4 km / 4.6 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Ramada Plaza by Wyndham Niagara Falls offers 202 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8 AM to noon.

Don Cherrys Sports Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Wildfire Restaurant - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 40 per accommodation, per night
  • Only dogs are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 300.00 per accommodation, per stay
  • Resort fee: CAD 19.95 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Business center/computer access
  • Phone calls
  • In-room coffee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 30 per person (approximately)
  • Self parking fee: CAD 20.00 per night (in/out privileges)
  • Pet fee: CAD 40 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: CAD 60.
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Hotel Niagara Falls Plaza
  • Ramada Plaza Niagara Falls
  • Ramada Plaza Niagara Falls Hotel
  • Ramada Plaza Wyndham Niagara Falls Hotel
  • Ramada Plaza Niagara Falls Hotel Niagara Falls
  • Ramada Plaza Wyndham Niagara Falls
  • Ramada Plaza by Wyndham Niagara Falls Hotel
  • Ramada Plaza by Wyndham Niagara Falls Niagara Falls
  • Ramada Plaza by Wyndham Niagara Falls Hotel Niagara Falls

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.