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Hyatt Regency Niagara Falls Fallsview

4.0 star property
4-star hotel near Skylon Tower

Choose dates to view prices

Photo gallery for Hyatt Regency Niagara Falls Fallsview

2 restaurants; lunch and dinner served
2 restaurants; lunch and dinner served
An indoor swimming pool with a shallow end, lounge chairs, and tables.
Miscellaneous
2 restaurants; lunch and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
6700 Fallsview Blvd, Niagara Falls, ON, L2G3W6
  • Place, Fallsview Casino
    ‪5 min walk‬
  • Place, OLG Stage at Fallsview Casino
    ‪6 min walk‬
  • Place, Skylon Tower
    ‪10 min walk‬

Room options

View all photos for Junior Presidential | Premium Fallsview Suite | One King Bed | Air Jetted Tub

1 bedroom, premium bedding, in-room safe, desk

Junior Presidential | Premium Fallsview Suite | One King Bed | Air Jetted Tub

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Fallsview Suite | Two Queen Beds | High Floor

1 bedroom, premium bedding, in-room safe, desk

Premium Fallsview Suite | Two Queen Beds | High Floor

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Fallsview | Two Queen Beds

A hotel room with two beds, a large window with a view of a waterfall, and a modern lamp.

Fallsview | Two Queen Beds

9.0 out of 10
Wonderful
(46 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for The Regency | Premium Fallsview Suite | Four King Beds | Two Bathrooms | High Floor

1 bedroom, premium bedding, in-room safe, desk

The Regency | Premium Fallsview Suite | Four King Beds | Two Bathrooms | High Floor

  • 2 bedrooms
  • Sleeps 8
  • 4 King Beds
  • Free WiFi

View all photos for Premium Fallsview Suite | Three Beds | Mid Floor

Premium Fallsview Suite | Three Beds | Mid Floor | 1 bedroom, premium bedding, in-room safe, desk

Premium Fallsview Suite | Three Beds | Mid Floor

8.0 out of 10
Very good
(3 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Premium Fallsview Suite | Two King Beds

1 bedroom, premium bedding, in-room safe, desk

Premium Fallsview Suite | Two King Beds

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Fallsview Suite | Three Beds

A hotel room with a large bed, a desk, a chair, a TV, a window with a view of a waterfall, and a patterned carpet.

Fallsview Suite | Three Beds

7.8 out of 10
Good
(7 reviews)
  • Sleeps 6
  • 3 Queen Beds
  • Free WiFi

View all photos for Fallsview Suite | Four Queen Beds | High Floor

A hotel room with two beds, a large window with a view of a waterfall, and a modern lamp.

Fallsview Suite | Four Queen Beds | High Floor

7.4 out of 10
Good
(3 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 4 Queen Beds
  • Free WiFi

View all photos for Premium Fallsview Suite | Four Beds | Two Bathrooms | High Floor

Premium Fallsview Suite | Four Beds | Two Bathrooms | High Floor | 1 bedroom, premium bedding, in-room safe, desk

Premium Fallsview Suite | Four Beds | Two Bathrooms | High Floor

  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds and 2 Double Beds
  • Free WiFi

View all photos for Fallsview Suite | Two King Beds | Air Jetted Tub

A hotel room with a large window, a bed, a nightstand, and a lamp.

Fallsview Suite | Two King Beds | Air Jetted Tub

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for The Vista | Premium Fallsview Suite | Six Beds | Two Bathrooms

The Vista | Premium Fallsview Suite | Six Beds | Two Bathrooms | 1 bedroom, premium bedding, in-room safe, desk

The Vista | Premium Fallsview Suite | Six Beds | Two Bathrooms

  • 2 bedrooms
  • Sleeps 12
  • 2 King Beds and 4 Queen Beds
  • Free WiFi

View all photos for Fallsview Suite | Two King Beds | Two Bathrooms

A hotel room with a large bed, two bedside tables, a desk, and a chair.

Fallsview Suite | Two King Beds | Two Bathrooms

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Fallsview Suite | Two King Beds | Accessible Roll-in Shower

A hotel room with a large bed, a nightstand, a lamp, and a view of a waterfall.

Fallsview Suite | Two King Beds | Accessible Roll-in Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for The Family Presidential Suite | Panoramic Premium Fallsview

The Family Presidential Suite | Panoramic Premium Fallsview | 1 bedroom, premium bedding, in-room safe, desk

The Family Presidential Suite | Panoramic Premium Fallsview

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for The Prime Minister Suite | Premium Fallsview | High Floor

1 bedroom, premium bedding, in-room safe, desk

The Prime Minister Suite | Premium Fallsview | High Floor

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for The Presidential Suite | Premium Fallsview | High Floor

The Presidential Suite | Premium Fallsview | High Floor | 1 bedroom, premium bedding, in-room safe, desk

The Presidential Suite | Premium Fallsview | High Floor

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for City View | One King Bed

A hotel room with a bed, a chair, a small table, a TV, a lamp, and a window with a view of buildings.

City View | One King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for City View Suite | Three Queen Beds

A hotel room with two beds, a large window with a city view, and a modern lamp.

City View Suite | Three Queen Beds

9.8 out of 10
Exceptional
(17 reviews)
  • Sleeps 6
  • 3 Queen Beds
  • Free WiFi

View all photos for Premium Fallsview | One King Bed

Premium Fallsview | One King Bed | 1 bedroom, premium bedding, in-room safe, desk

Premium Fallsview | One King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 2 Queen Beds, City View

  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Niagara Falls

City center stay.Your stay at this Fallsview hotel places you within 2 miles (3 km) of Skylon Tower and Journey Behind The Falls. Clifton Hill and Horseshoe Falls are also within 2 miles (3 km).

What's nearby

  • Queen Victoria Park - 2 min walk - 0.1 miles
  • Fallsview Casino - 5 min walk - 0.3 miles
  • Niagara Falls Convention Centre - 5 min walk - 0.3 miles
  • OLG Stage at Fallsview Casino - 6 min walk - 0.4 miles
  • Skylon Tower - 10 min walk - 0.6 miles

Getting around

  • Niagara Falls Station - 12 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 30 min drive

Restaurants

  • ‪Niagara Brewing Company Taproom - ‬5 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Grand Buffet - ‬5 min walk
  • ‪Shoeless Joe's Sports Grill - ‬5 min walk
  • ‪Ruth's Chris Steakhouse - ‬3 min walk

About this property

Hyatt Regency Niagara Falls Fallsview

4-star hotel near Skylon Tower
Hyatt Regency Niagara Falls Fallsview offers its guests 2 hot tubs, an indoor pool, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A business center, 10 meeting rooms, and limo/town car service are available. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the business-friendly Hyatt Regency Niagara Falls Fallsview. For a fee, parking is available.

This 4-star Niagara Falls hotel is smoke free.

  • 613 guestrooms or units
  • 42 levels
  • 2 dining venues
  • 2 bars or lounges
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 2003
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Hyatt Regency Niagara Falls Fallsview offers 613 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Flat-screen televisions come with digital channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Niagara Falls hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Similar properties

4 restaurants, dinner served
Hilton Niagara Falls/Fallsview Hotel & Suites
Fallsview
  • Pool
  • Restaurant
  • Air conditioning
  • Gym
4.0 out of 5, Very Good, 13,967 reviews
$211 nightly
The price is $248
Jul 12 - Jul 13
Total with taxes and fees
Hilton Niagara Falls/Fallsview Hotel & Suites

Property amenities

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (CAD 35 per night)
  • Limo/town car service
  • Secured, covered self parking on site (CAD 70 per night)
  • Secured, covered valet parking on site (CAD 100 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Arcade/game room
  • Indoor pool
  • Shopping
  • Wine tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 200 per night
  • 12 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 70 per night (in/out privileges)
  • Covered valet parking fee: CAD 100 per night (in/out privileges)
  • Nearby parking fee: CAD 35 per night (2297 ft away)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

We should mention

  • Up to 5 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton Hotel Niagara Falls Fallsview
Embassy Suites Hilton Niagara Falls Fallsview
Embassy Suites Niagara Falls Fallsview
Niagara Falls Fallsview Embassy Suites
Embassy Suites Hilton Niagara Falls Fallsview Hotel
Embassy Suite Niagara Falls
Embassy Suites Niagara Falls
Niagara Falls Embassy Suites
Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Embassy Suites by Hilton Niagara Falls Fallsview Niagara Falls

Frequently asked questions

How close is Hyatt Regency Niagara Falls Fallsview to the airport?

Hyatt Regency Niagara Falls Fallsview is 12.1 mi (30-min drive) away from the Niagara Falls, NY (IAG-Niagara Falls Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Regency Niagara Falls Fallsview?

As of Jul 10, 2026, prices found for a 1-night stay for 2 adults at Hyatt Regency Niagara Falls Fallsview on Jul 12, 2026 start from $259, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Regency Niagara Falls Fallsview have an airport shuttle?

Airport shuttle services are not available at Hyatt Regency Niagara Falls Fallsview.

Does Hyatt Regency Niagara Falls Fallsview offer free breakfast?

Hyatt Regency Niagara Falls Fallsview does not offer free breakfast.

Is there a casino at Hyatt Regency Niagara Falls Fallsview?

No, there is no casino at this hotel, but Fallsview Casino (5-min walk) and Casino Niagara (3-min drive) are nearby.

What time is check-in at Hyatt Regency Niagara Falls Fallsview?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Hyatt Regency Niagara Falls Fallsview?

Free parking is not available at this hotel. Self parking is available for CAD 70 per night, and valet parking for CAD 100 per night.

Does Hyatt Regency Niagara Falls Fallsview have a pool?

Hyatt Regency Niagara Falls Fallsview features an indoor pool.

Does Hyatt Regency Niagara Falls Fallsview have a restaurant?

Yes, there are 2 restaurants on site.

Does Hyatt Regency Niagara Falls Fallsview have a spa?

There are no spa services available at this hotel.

How close is Hyatt Regency Niagara Falls Fallsview to downtown Niagara Falls?

Hyatt Regency Niagara Falls Fallsview is 1.1 mi away from Niagara Falls.

Hyatt Regency Niagara Falls Fallsview Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 782 reviews
Rating 8 - Good. 125 out of 782 reviews
Rating 6 - Okay. 47 out of 782 reviews
Rating 4 - Poor. 28 out of 782 reviews
Rating 2 - Terrible. 47 out of 782 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

RICH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! I think it is THE BEST Place to view the Horse Shoe Falls FOR SURE! And being on The Canadian side where everything is at is SUPER NICE! We have a tradition on the way to our Fishing Trip in Canada to stop there for the night, enjoy the views from our room & get a great dinner! Also, just to get out and see the cool sights in the city of Niagara Falls is wonderful
Stayed 1 night in Jun 2026
Verified

8/10 Good

Rosa

Liked: Cleanliness
It is ok
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

MOLLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great breakfast. Beautiful view of the falls.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in newly renovated room with great view of the falls.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. The rooms were very large and comfortable. The 3 queen suites for our family of 6 well. The best feature was definitely the view of the falls!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very very friendly and helpful in the hotel and in the restaurant for breakfast. We were upgraded to an amazing room with a fantastic view of the falls for a very small upcharge. Our stay was excellent
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is under new ownership and has some construction going on but nice place . Loved the hot tub and pool
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here last year and decided to stay here again. This time our room and entire floor is newly renovated. Great staff, good breakfast, a lot of amenities, awesome view and close to everything.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shenara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Dusty

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was given away after a late check in that we gave notice to - had to move to an adjacent property that was to be aware of the situation but wasn’t and we had to repay- stuck working to get our funds back after my family was dismissed in the middle of the night.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2026
Verified

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Recently renovated. We were upgraded to a Presidential suite with an amazing view of the falls. Water pressure in the shower wasn't great. Some construction going on so it was a little noisy at times. They were having issues with the elevators also. Staff was very friendly and helpful.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Natasha

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately, this hotel is under renovation so some amenities were not available or up to the standard, I grew accustomed to from past visits with my family. When I booked this hotel, there was no mention it was under renovation. This is useful information to know about when booking or looking for accommodation.
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Neil

Disliked: Staff & service, amenities, property conditions & facilities
Stayed the same night it changed from Embassy Suites to Hyatt. Absolute disaster and so poorly planned. Needless to say Expedia nor embassy suites warned me.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Petre Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle from the hotel to off site parking was super great they provide service 24/7 was told they operated every 15 mins but i nevwr waited over 5 mins. Rooms where clean and hotel staff was very friendly. The only downfall was that I got breakfast included which was hosted at the STK onsite restaurant and we waited over 2 hours to be serviced and was asked for our order more than 5 times by the waitress which seems like he kept forgetting what we ordered and twice other persons food was taken out to us. Manager came out and apologized. But poor service.Didn't went back for breakfast the next day.
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

Christen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was undergoing renovations, and an ownership change. Elevators were not operational. Staff was not successful with transitioning from buffet breakfast to restaurant style breakfast. It was loud there were a lot of construction workers. And unfortunately, all the amenities that we were looking forward to when it comes to an Embassy suites we’re no longer available due to the ownership change.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Rashanikka

Disliked: Amenities, property conditions & facilities
We were pressured to upgrade our room upon check-in. The room was spacious and we had a great view of both falls, but the hotel was in disarray. Most elevators were not working and there are over 40 floors, so it caused a lot of delays. Breakfast on our 3rd day changed to a new location (IHOP) and led to a 1-2 hour delay for food. We also didn’t know the hotel was changing from Embassy Suites to Hyatt until our last day. It might improve once renovations are done, but it would have even nice to have a heads up about the disruptions in advance.
Stayed 3 nights in Mar 2026
Verified

2/10 Terrible

Ju

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a double room specifically on floors 10–25 because I have a fear of heights. However, at check-in, I was assigned a room on the 38th floor. When I politely asked to switch to a lower floor, none were available. I then requested a refund since the room did not match what I booked, they said it is not possible and that floor preferences are not guaranteed. This makes no sense—why offer floor selection during booking if it’s not honored? I was even told that if I wanted a lower floor, I would need to change the room type and pay an additional $200, which is completely unreasonable. The customer service was extremely disappointing. The male staff member cut me off repeatedly while I was speaking, and a female staff member (possibly named Yazmin) was smirking beside manager. Neither of them wore name tags, even the manager which is very unprofessional for a hotel. Instead of addressing my concerns, they rushed me aside, saying they needed to help the next guest. There was no apology, no courtesy, and no basic respect. As a paying guest, I have the right to have my requests at least taken seriously. This was, without a doubt, the worst customer service experience I’ve ever had.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
This was an awful experience. It started when we arrived at 4pm on the first day. Check in time is 4. The Hotel was doing a change over from Embassy suites to Hyatt Regency. Rooms keys were not working at that time. It was an hour and a half from the time we got to the Hotel to the time we were able to get in our room. There was tons of renovations and construction going on, which I understand needs to be done at some point, but half of the elevators were not working so to wait for an elevator during the entire stay took at least 10 minutes or more not to mention how many time the elevators stopped at the floor we were on but they were so full of people no one else could get on. My daughter and I had to walk up 20 flights of stairs with our luggage just to be able to get in our room the hour and a half after we arrived. Once we were in our room, do to the construction we could hear drilling and banging through the day below us. There was a big lounge with falls view that was closed the entire time we were there that would have been nice to sit and enjoy the view. The hotel store was also closed the entire time we were there, my daughter forgot her toothbrush so we could not buy one there. During our stay I kept receiving a text from the hotel asking how my stay was going. Of course I detailed in the text the issues we were having and it it said was we are sorry please contact the front desk. I tried calling front desk 3 times no answer. Just 1/2 the issues still ch. Full $
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the falls was amazing!
Stayed 6 nights in Jun 2026
Verified

2/10 Terrible

Gloria

Disliked: Staff & service, amenities
Don't go there if you're not white.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

MARIA DE LOURDES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserve cuando era Embassy y supuestamente la habitación que reserve no tenía la vista a Niagara Falls que yo había elegido así que tuve que pagar un “upgrade” para poder tener la vista que quería. El desayuno fue en el Stk que tenía incluido por haber reservado cuando era Embassy y los alimentos estuvieron bien pero el servicio lentísimo. La atención fue buena.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

MARIA D.

Liked: Staff & service
Nos tocó que el hotel estaba en remodelación y cambiando de nombre. Las filas en los elevadores eran larguísimas, nos tocaba esperar hasta 20 minutos por el elevador. El restaurante no estaba abierto y acondicionaron el Fridays para el desayuno pero las filas eran muy largas. No me quiero imaginar esto en temporada alta. La habitación muy cómoda y la vista a las cascadas genial. Pero si fue difícil la logística con elevadores, ruido e el cuarto, personal de mantenimiento por todos lados, filas largas para desayuno.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Bryan

Liked: Cleanliness
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Ashish

Stayed 1 night in Mar 2026

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