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"I like the location of this hotel, convenient to walk to The Falls and very safe. Only 1 negative, the balconies could be better, felt like I sat beh ... " More

By a verified traveler on Thu 27 Aug 2020

Hotel Description

3-star hotel near Fallsview Casino

Heart of Niagara Falls

You'll be steps from Fallsview Casino and within a 10-minute walk of Skylon Tower with a stay at this Fallsview hotel. Clifton Hill and Horseshoe Falls are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.

Free WiFi, flat-screen TVs

Along with free WiFi, the 122 guestrooms offer room service and flat-screen TVs. Coffee/tea makers, pillow menus, and free newspapers are also available.

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking (with shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, Accessible (Wheelchair)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Niagara Falls - By The Falls ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Niagara Falls - By The Falls

Everyone (7) Couples (2) Family (5)
4 out of 5
I like the location of this hotel, convenient to walk to The Falls and very safe. Only 1 negative, the balconies could be better, felt like I sat behind a tall concrete wall, not appealing at all, I stayed 2 nights and it would have been nice to sit out at night with my room near by.

Posted by on Aug 27, 2020

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Comment from Hotel Management

Aug 29, 2020 by Teresa

Thank you for taking the time to leave us a review, we're glad to hear you enjoyed the hotel and our convenient location. Next time you book, call us, and we'll try to get you onto a higher floor. We hope to see you again!

2 out of 5
This hotel is in need of some work. The non-carpeted rooms do not make for a comfortable stay. The walls are paper thin!!!!! All night long all we heard was doors slamming and people talking, people moving on the floor above us. One morning we heard someone showering and it was like they were in our room!!! My husband actually thought I was in the shower! There is NO security what so ever. You don't even need your key card to walk in the building from the parking lot which is right next to a few abandoned buildings. The restaurant was nothing to brag about. I would not recommend this hotel nor would I ever come back. I would definately stay on the US side if I were ever to come back to this place, for sure. I didn't feel that the staff went out of their way to be nice or smile aven when walking through to our room.

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 9, 2020 by Teresa

Thank you for taking the time to leave us a review. I am sorry that you didn't enjoy your stay with us. We removed all carpeting from the room and replaced with Brazilian hardwood in our king rooms, and most guests love how clean the rooms look and feel without carpet. We do have quite a bit of security, including keyed access to our back door after 10pm, and a security guard on site on weekends. We are also staffed 24/7. Note that there are NO abandoned buildings adjacent to our parking lot, and we are in the heart of Niagara Falls tourism district. We hope that you'll come back in future and give us another chance.

5 out of 5
Nice property very well located and with free parking.

Posted by , from Long Island, NY on Nov 21, 2019

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1 out of 5
We hard dirty blanket with stain on it. The manager’s name was Theresa and the staff refused to tell us her last initial so hopefully she is the only Theresa there. We showed pictures of the stain to the lady at front desk (nice lady) and she offered us breakfast right away and said email the picture to this website that belongs to holiday inn and they should contact you for compensation. After breakfast when we met with Theresa who is the manager, she did not show interest to listen to our concern and told us we treated you with breakfast and that is it. We do not want this to happen to anyone else in future hopefully! Horrible Manager!

Posted by on Aug 16, 2019

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5 out of 5
What's not to like, beautiful room, convenient to falls and activities, restaurant right there. We had a great visit!

Posted by on Jul 9, 2019

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4 out of 5
i wished I was on an upper floor and that they told me about the hill, we are 77and 80 but we are in good health, but other people may not be able to make the walk back up the hill and they might not of known about the ride up the hill unless they went to the end of the falls and walked inside to the information center and walked to the back of it and found out about the ride up the hill

Posted by on Jul 5, 2019

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5 out of 5
Great location near the falls. Walking distance to lots to do. Will be back.

Posted by on May 24, 2019

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5 out of 5
The hotel staff including the restaurant was very friendly and took care of our family needs.

Posted by on Dec 26, 2018

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3 out of 5
Location and free parking was great. Disappointed with the noisy room we were assigned, which was right near the lobby and our view outside included the garbage dumpster... Also did not appreciate the $50 required room deposit charged to my credit card when checking in that will take 3 to 5 business days to be returned.

Posted by , from Buffalo NY on Oct 14, 2018

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5 out of 5

Posted by on Aug 6, 2018

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About the Holiday Inn Niagara Falls - By The Falls

Location 5339 Murray St, Niagara Falls, ON L2G2J3

Renovations + Closures

This property is closed from December 29 2020 to December 31 2020 (dates subject to change).

Property Features

Holiday Inn Niagara Falls - By The Falls offers its guests an indoor pool, an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Niagara Falls - By The Falls. Free self parking is available. This 3-star Niagara Falls hotel is smoke free.

  • 122 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (45.1 km / 28 mi)
  • Train station: Niagara Falls Station (4.1 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Niagara Falls - By The Falls offers 122 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with pay movies. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2017.

  • In-room dining
  • Flat-screen television
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:30 AM.

Cocos - This theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Room service is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows cleaning and disinfection practices of Clean Promise (IHG) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 100 will be collected before check-in. Resort fee: CAD 8.98 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 12.95 per person (approximately)
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Niagara Falls Falls
  • Holiday Inn Niagara Falls Falls
  • Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
  • Holiday Inn Niagara Falls Falls Hotel
  • Niagara Falls Holiday Inn
  • Holiday Inn Niagara Falls By The Falls
  • Niagara Falls Holiday Inn
  • Holiday Inn Niagara Falls - By The Falls Hotel
  • Holiday Inn Niagara Falls - By The Falls Niagara Falls
  • Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.