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Holiday Inn Hotel & Suites St. Catharines Conference Center, an IHG Hotel

3-star property
327 Ontario St, St. Catharines, ON 1-855-201-7819
3.3 out of 5
See all 8 travelocity Reviews

"A comfortable setting for being away from home. Good shopping and restaurants nearby. " More

By O2BFREE, from Ottawa, ON, Canada on Tue 19 Jun 2012

Points Of Interest

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Hotel Description

3-star family-friendly hotel, connected to the convention center in York - Haig

City center stay

Your stay at this York - Haig hotel places you within 2 miles (3 km) of Montebello Park and FirstOntario Performing Arts Centre. Meridian Centre and Port Dalhousie Pier Marina are also within 3 miles (5 km).

Family-friendly fun

This hotel features a restaurant, an indoor pool, and a bar/lounge. There's fun for all ages with a bowling alley and an arcade/game room, and barbecue grills are available on site. Enjoy the gym and perks like free self parking and free WiFi.

Standard Room, 1 King Bed, Accessible (Mobil, Roll Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Jan 1 - Jan 2

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Holiday Inn Hotel & Suites St. Catharines Conference Center, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites St. Catharines Conference Center, an IHG Hotel

Everyone (2) Family (1)
5 out of 5

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 8, 2019 by Dan J

Thank you for the five stars, it is great to hear that you enjoyed you stay.

1 out of 5

Poor management/services

Cons: Poor breakfast
Arrived at 3PM room was not ready. Waited for an hour and a half, was told room was ready. Got to the room just as house keeping started to clean it. Stayed with a group that gets together every year, management did everything they could to make us feel unwelcome. Have stayed at other Holiday Inn's without issue. Hopefully this is just this hotel's problem and not a new management style for Holiday Inn. Also, very poor internet if that matters to you.

Posted by , from Grand Rapids, MI, USA on Aug 17, 2012

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1 out of 5

Price was nice.....Hotel was NOT!

I booked this hotel due to the low price...what was not mentioned was that this hotel is under MAJOR construction right now! They are adding more floors to the top of the hotel. We were on the lowest level and out window looked out to construction equipment and debris. Our room was worn and the wall paper was torn in many places, the toilet ran the whole time and we saw ants in the room. Had issues getting the free breakfast coupon that was offered when I booked. Was told that I would have to come back everyday of our 4 day stay to get a new coupon. No one was every at the desk to help me. Decided to give up on the free breakfast coupons. Would have to wait for someone to notice me from the back office area. Was asked by the hotel staff if I was a psychic...which I found very strange.....later found out the weekend of our stay there was a Psychic Fair in the hotel ballroom. I would not recommend this hotel.

Posted by on Jul 28, 2010

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1 out of 5

Under construction

The hotel is under construction. The travel agency does not say anything about this. Dust everywhere, at 7 am the work starts and is a lot o noise. Rooms are outdated.

Posted by on Jul 6, 2010

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5 out of 5

front desk best

upon arrival - front desk staff were very helpful. We had a wedding to go to midafternoon and both these girls did everything they could to make sure we were looked after. GREAT SERVICE GIRLS! the rooms were standard bu thten I overheard about the renovations that will be taking place. We can't wait to be back.

Posted by on Jul 14, 2009

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5 out of 5
ok

Posted by on Jul 30, 2022

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Comment from Hotel Management

Aug 1, 2022 by Dan J

Thank you for your feedback

4 out of 5

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 7, 2019 by cjsac

Thank you for the 4 star review. We hope to see you again soon

4 out of 5

A very pleasant stay.

Pros: Close restaurants, Quiet
Cons: Poor breakfast
A comfortable setting for being away from home. Good shopping and restaurants nearby.

Posted by , from Ottawa, ON, Canada on Jun 19, 2012

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About the Holiday Inn Hotel & Suites St. Catharines Conference Center, an IHG Hotel

Location 327 Ontario St, St. Catharines, ON L2R5L3

Renovations + Closures

The following facilities are closed on Christmas Day:

  • Bar/lounge
  • Dining venue(s)

Property Features

As a guest of Holiday Inn Hotel & Suites St. Catharines Conference Center, an IHG Hotel, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 20000 square feet (1800 square meters) and includes a conference center. A rooftop terrace, barbecue grills, and an arcade/game room are also featured at the family-friendly Holiday Inn Hotel & Suites St. Catharines Conference Center, an IHG Hotel. Self parking is free. This 3-star St. Catharines hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 9 levels
  • 20000 sq ft of conference space
  • 1800 sq m of conference space
  • Built in 1970
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Bowling alley on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: St. Catharines Station (3.7 km / 2.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Hotel & Suites St. Catharines Conference Center, an IHG Hotel offers 181 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This St. Catharines hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

JJ Kapps Backyard BBQ and - This restaurant specializes in barbecue and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Timothys World Coffee - Onsite coffee shop.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Boat tours nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Bowling alley on site
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 35.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast and lunch. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: CAD 300.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 5 and CAD 15 per person (approximately)
  • Pet fee: CAD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: CAD 69.00 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel St. Catharines
  • Holiday Inn St. Catharines
  • Holiday Inn Hotel Suites St. Catharines Conference Center

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.