"We were able to check in an hour early. We are thankful of that. The first two days of cleaning the room we only had 1 wash cloth and no full refill o ... " More

By a verified traveler on Mon 06 Nov 2017

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Hotel Description

Astor Crowne Plaza New Orleans puts you in the heart of New Orleans, within a 20-minute stroll of popular places like Mercedes-Benz Superdome and Jackson Square. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a health club.

You can enjoy free WiFi, TVs, and coffee/tea makers, featured in all 693 rooms. Premium bedding and designer toiletries are nice touches to enhance your stay. 24-hour room service, safes, and hair dryers are also available.

For a drink, you can stop by the hotel's own bar/lounge. 32001 square feet (2973 square meters) of event facilities include 19 meeting rooms and conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas and a seasonal outdoor swimming pool. Cooked-to-order breakfast is available. There's also the convenience of valet parking.

Within a 20-minute walk of this 4-star New Orleans hotel, attractions include French Market and National World War II Museum.

Room, 1 King Bed, Non Smoking (Alexa)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$108 per night

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Astor Crowne Plaza New Orleans ratings based on 117 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5

Perfect location, price, and accommodations.

We were able to check in an hour early. We are thankful of that. The first two days of cleaning the room we only had 1 wash cloth and no full refill of coffee but the room was cleaned well. We loved the location being right on Bourbon St. And the staff was very welcoming.

Posted by , from Ohio on Nov 6, 2017

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4 out of 5
It was a nice hotel, second time I have stayed at this hotel.

Posted by on Nov 3, 2017

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3 out of 5
The bed was uncomfortable and there was a smell in the hotel

Posted by on Oct 10, 2017

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5 out of 5

Location

This was my forth time staying at this hotel and will not be my last. The location and staff are superb.

Posted by , from gautier MS on Sep 17, 2017

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3 out of 5
Pros: Location, friendly staff, clean
Cons: The parking charge
Location: Across the street from St Charles Streetcar, on the corner of Bourbon St, half a mile from Jackson Square
I chose the hotel for the location and in that vane it was just what I wanted. This hotel is right on Canal Street, on the outskirts of the French Quarter. It is right on the corner of Bourbon street and a little over a half mile to Jackson Square and the river. It is an easy walk into the French Quarter and just one block from the St Charles Streetcar stop that takes you to the Garden District. It is also walkable to Frenchmen St and the French Market, but those are a little further, about a mile or more. However, the parking charge was outrageous. I understand that this area of the city has limited parking and I knew I would have to pay for valet when I made the reservation, but the charge was twice what I expected and felt was reasonable, particularly when there was really no other option. If it were not for the parking charge, this would be a five star review, as every other aspect of the hotel (location, room, staff) was amazing.

Posted by on Sep 11, 2017

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3 out of 5
Staff not very helpful and concierge charged 30 dollars per person more to help book a tour. Beds uncomfortable and for some reason squeaky. Loud area and you could hear everything all the time. Staff couldn't even tell us the best way to get to near by places.

Posted by , from Michigan on Sep 6, 2017

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5 out of 5

At the corner of bourbon street

Stayed for 3 days with my six year old son. The room was comfortable and convenient. NOLA, for me, is about food and good times and the hotel is just the backdrop for that experience.

Posted by on Jul 22, 2017

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3 out of 5

Nice hotel located at Canal and Bourbon streets

Pros: The rooms are very large and comfortable
Cons: They need to be more service oriented and need improve the hot water supply.
Location: It is New Orleans so there are lots of things to do.
The hotel has a very nice lobby and is centrally located in New Orleans. The room was very large and was very nice. The room keys did not work so I had to go back to the front desk and have them reprogrammed. The valet parking staff was not in a hurry to get your car. It took over 30 minutes to get my car and the hotel doesn't allow you to call down early. There were only two cars in front of me. The water was barely warm during the evening. It was much better the next morning. They have a $50 incidental that was charged to my credit card. I was told that it will take 5-6 days for the bank to release the funds.

Posted by , from La Place, LA on Feb 16, 2017

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2 out of 5

Disappointed

Pros: The location was decent for being a walking tourist and there are good restaurants nearby.
Cons: See above review
We were given a room too small for a couple. We found out later that our king bed room was about half the size of a double queen. The "spacious" bathroom could not fit two standing adults. One side of the bed was so tight to the window that you had to push through the drapes to get in. The inroom safe had an empty battery holder dangling. The room appeared basically clean but the shower had moldy grout and I found a dirty wad of tissue behind the chair the second day, we had to contact housekeeping on two occasions when washcloths or towels were taken but not replaced. Some days the vacuums didn't appear to work very well either. Check in desk appeared to be understaffed at key times based on the lines. We were not asked how our stay was when we checked out but I'm not surprised.

Posted by on Jan 29, 2017

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4 out of 5

Very good location

Convenient to everything. First room we got was next to elevators and we could hear them. When I asked for a different room front desk was very accommodating. Room was large. No fridge though. Employees were polite. Overall good choice

Posted by on Jan 25, 2017

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About the Astor Crowne Plaza New Orleans

Location 739 Canal Street, New Orleans, LA 70130

Property Features

Astor Crowne Plaza New Orleans offers its guests an outdoor pool and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 32001 square feet (2973 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Astor Crowne Plaza New Orleans. Parking is available for a fee. This 4-star New Orleans hotel is smoke free.

  • 693 guestrooms or units
  • 14 levels
  • 2 buildings
  • 13 conference rooms
  • 32001 sq ft of conference space
  • 2973 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (26.1 km / 16.2 mi)
  • Train station: New Orleans Union Passenger Terminal (2 km / 1.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Astor Crowne Plaza New Orleans offers 693 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Astor Crowne Plaza New Orleans has a restaurant on site.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note: this property does not allow coolers in guestrooms.

  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Valet parking fee: USD 42.00 per day
  • Late check-out fee: USD 200
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel New Orleans French Quarter
  • Crowne Plaza New Orleans French Quarter
  • Astor Crowne Plaza New Orleans Hotel
  • Astor Crowne Plaza Hotel
  • Astor Crowne Plaza New Orleans
  • Astor Crowne Plaza
  • Crowne Plaza New Orleans

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.