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"AC do not work, they give us another room and smell cigarette smoke, cleaning was ok ,check out nobody at the counter " More

By a verified traveler on Sat 19 Sep 2020

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Hotel Description

3.5-star hotel near New Braunfels MarketPlace

Close to airport

You'll find New Braunfels MarketPlace and Comal River within 3 miles (5 km) of this hotel. Brauntex Theatre and Schlitterbahn New Braunfels Waterpark and Resort are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. There's an outdoor pool on site, and laundry facilities and concierge services are also offered.

Free Internet, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 40 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Free long-distance calls, free local calls, and hair dryers are also available.

Room, 1 King Bed, Accessible (Mobility, Bathtub with Grab bars)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$70* Per night/room Nov 30 - Dec 1

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Howard Johnson by Wyndham New Braunfels ratings based on 30 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Howard Johnson by Wyndham New Braunfels

Everyone (15) Couples (4) Family (4)
2 out of 5
The sink was leaking. The rug under and near it was totally soaked. We had to change rooms, but had to wait until the next day when a room became available.

Posted by , from Sugar Land on Nov 14, 2021

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Comment from Hotel Management

Nov 16, 2021 by Manager

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

1 out of 5
This hotel was so horrible that we left shortly after checking in and went to another hotel. The shower didn't work. We found food crumbs and sticky spots on the bedside table. We also want our money back.

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 26, 2021 by Manager

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

1 out of 5

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 29, 2021 by Manager

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

1 out of 5
I have stayed in motels before that were decent and I understand that you get what you pay for, but this motel is disgusting and was not fit for a one night stay. The hallway where my room was located smelled like urine as if someone had just peed in the hallway. The whole lobby smelled of smoke. There were sticky patches on the carpet and stains on the sheets and when I turned the AC unit on a bunch of dirt/debris kept coming out that it covered the desk in the room. The towels were cheap and although I was not looking for luxury or I would have stayed at a nicer hotel, I still expected decent conditions for an overnight stay while traveling for work. The other guests or people who were hanging out in the parking lot were very suspect and I really felt like I was staying at a crack house.

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 3, 2021 by Manager

I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

3 out of 5
AC do not work, they give us another room and smell cigarette smoke, cleaning was ok ,check out nobody at the counter

Posted by on Sep 19, 2020

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Comment from Hotel Management

Sep 21, 2020 by Manager

Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

5 out of 5
Everything was fine, clean, maintained and convenient.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Sep 30, 2019 by Manager

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

2 out of 5
I scheduled this reservation 6-28-19 and I requested a ground level room whitch is stated on the itenery, but we were put in a room on the second floor. I have Nuropathy and it was dificult to go up and down the stairs with luggage and even with out luggage. I informed the lady and she just said there were no rooms on the ground floor. I guess it doesn't pay to book ahaid and ask for special request.

Posted by , from Katy Tx on Sep 4, 2019

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5 out of 5
Everything was great besides toilet paper roll was already finished when we got there

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 6, 2019 by Manager

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

4 out of 5
Convenient for my trip, reasonable price, close to restaurants

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 5, 2019 by Manager

Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our price. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

3 out of 5

Posted by on Apr 27, 2019

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Comment from Hotel Management

Apr 27, 2019 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

About the Howard Johnson by Wyndham New Braunfels

Location 201 Loop 337, New Braunfels, TX 78130

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi and wired Internet. There's an onsite business center. Free breakfast is available daily. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Howard Johnson by Wyndham New Braunfels. Self parking is free. This 3.5-star New Braunfels hotel is smoke free.

  • 40 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Howard Johnson by Wyndham New Braunfels offers 40 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers. This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 8:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay
  • Destination fee: USD 2.49 per accommodation, per night. This fee does not apply to children under 2 years of age.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Howard Johnson Hotel New Braunfels
  • Howard Johnson Inn Schlitterbahn New Braunfels
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You should know

  • Pool access available from 9:00 AM to 9:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.