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Howard Johnson by Wyndham New Braunfels

3.5-star property
201 Loop 337, New Braunfels, TX 1-855-201-7819
2.0 out of 5
See all 7 travelocity Reviews

"The young lady behind the check in window was so nice and helpful. You can tell that she loves her job and wants her customers to be Happy. She is t ... " More

By a verified traveler on Sun 18 Sep 2022

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Hotel Description

3.5-star hotel near New Braunfels MarketPlace

Close to airport

A stay at this hotel places you within half a mile (1 km) of New Braunfels MarketPlace and 3 miles (5 km) of Comal River. Brauntex Theatre and Christus Santa Rosa Hospital New Braunfels are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. There's an outdoor pool on site, and laundry facilities and concierge services are also offered.

Room, 1 King Bed, Accessible (Mobility, Bathtub with Grab bars)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$70* Per night/room Jul 5 - Jul 6

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Howard Johnson by Wyndham New Braunfels ratings based on 7 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Howard Johnson by Wyndham New Braunfels

Everyone (1) Couples (3) Family (2)
5 out of 5
The young lady behind the check in window was so nice and helpful. You can tell that she loves her job and wants her customers to be Happy. She is the reason that we will be staying there when we come back to New Braunfels

Posted by , from HOUSTON on Sep 18, 2022

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Comment from Hotel Management

Oct 6, 2022 by Manager

Hello JAMES,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

1 out of 5
breakfast was a joke. hotel too noisy, phone not working, table lamp bulb was broken Front desk was rude, hang up when we were talking to him about the things are not working

Posted by on Mar 22, 2022

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Comment from Hotel Management

Mar 23, 2022 by Manager

Hello binh,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5
The sink was leaking. The rug under and near it was totally soaked. We had to change rooms, but had to wait until the next day when a room became available.

Posted by , from Sugar Land on Nov 14, 2021

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Comment from Hotel Management

Nov 16, 2021 by Manager

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

1 out of 5
This hotel was so horrible that we left shortly after checking in and went to another hotel. The shower didn't work. We found food crumbs and sticky spots on the bedside table. We also want our money back.

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 26, 2021 by Manager

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

1 out of 5

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 29, 2021 by Manager

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

1 out of 5
I have stayed in motels before that were decent and I understand that you get what you pay for, but this motel is disgusting and was not fit for a one night stay. The hallway where my room was located smelled like urine as if someone had just peed in the hallway. The whole lobby smelled of smoke. There were sticky patches on the carpet and stains on the sheets and when I turned the AC unit on a bunch of dirt/debris kept coming out that it covered the desk in the room. The towels were cheap and although I was not looking for luxury or I would have stayed at a nicer hotel, I still expected decent conditions for an overnight stay while traveling for work. The other guests or people who were hanging out in the parking lot were very suspect and I really felt like I was staying at a crack house.

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 3, 2021 by Manager

I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

3 out of 5
AC do not work, they give us another room and smell cigarette smoke, cleaning was ok ,check out nobody at the counter

Posted by on Sep 19, 2020

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Comment from Hotel Management

Sep 21, 2020 by Manager

Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

About the Howard Johnson by Wyndham New Braunfels

Location 201 Loop 337, New Braunfels, TX 78130

Property Features

WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served daily. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Howard Johnson by Wyndham New Braunfels. Free self parking is available.

  • 40 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Howard Johnson by Wyndham New Braunfels offers 40 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers. This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 8:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay
  • Destination fee: USD 2.49 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

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You should know

  • Pool access available from 9:00 AM to 9:00 PM.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.