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The Resort at Schlitterbahn

3.5-star property
305 West Austin St., New Braunfels, TX 1-855-201-7819
3.0 out of 5
See all 11 travelocity Reviews

"Property is in a great location. Rooms are old, but clean. Not the greatest bed (sinks in the middle). Found a small roach on the bed when ... " More

By a verified traveler on Fri 15 Apr 2022

Points Of Interest

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Hotel Description

3.5-star hotel perfect for exploring New Braunfels

Heart of New Braunfels

Within a 5-minute walk of this New Braunfels hotel, you'll find Comal River and Schlitterbahn New Braunfels Waterpark and Resort. Christus Santa Rosa Hospital New Braunfels and CHRISTUS Coushatta Health Care Center are also within half a mile (1 km).

Outdoor pool

An outdoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A picnic area, a computer station, and concierge services are also on offer.

Hotel Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$90* Per night/room Dec 12 - Dec 13

Suite, 1 Bedroom (Two Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Loft, 2 Bedrooms (2 Bathroom)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

The Resort at Schlitterbahn ratings based on 11 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Resort at Schlitterbahn

Everyone (5) Couples (2) Family (2)
2 out of 5
When you book here you don’t get water park tickets included. So be prepared to spend a lot more for those. Wasn’t given gate code to access room and when we called they were rude, hung up on us and took 20 min to get us a gate code. Outside property had liquor bottles and beer cans all over.

Posted by , from Lavon on Jun 7, 2022

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Comment from Hotel Management

Jun 10, 2022 by Schlitterbahn Resort

Thank you for staying with us and I am so sorry to hear about the issues you had during your stay. I will remind the agent about the importance of providing the loft gate codes. I will also reach out to the call center manager to let her know of the treatment you received over the phone that is not acceptable and i sincerely apologize for that. Please come back and stay with us.

3 out of 5
Property is in a great location. Rooms are old, but clean. Not the greatest bed (sinks in the middle). Found a small roach on the bed when we first arrived. The check in staff was great and the check out is easy.

Posted by on Apr 15, 2022

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Comment from Hotel Management

Apr 15, 2022 by Schlitterbahn Resort

Thank you for staying with us and we are so happy to hear you enjoyed the location. We are in process of updating the furniture and we are sorry to hear you had an older bed. Please come back and stay with us again.

2 out of 5
Did not stay as it looked like cabins instead of a resort

Posted by on Mar 14, 2022

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Comment from Hotel Management

Mar 15, 2022 by Schlitterbahn Resort

Thank you for your honest review. We have 7 different sections to our resort with a wide variety of units to select from, I am so sorry we were not able to accommodate you during your stay. We hope in the future you give us another chance and come back and stay with us.

5 out of 5

Posted by on Jan 23, 2022

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5 out of 5

Posted by on Nov 26, 2021

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3 out of 5
Location very nice, room layout was great, but certain things were substandard. Room smelled very musty. Pullout sofa was disgusting. It was full of water stains and obviously wasn’t cleaned because there was all kinds of sand and food debris in the cushions. We had to sleep 2 to a bed because of that nasty sofa.

Posted by , from Whittier on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by Schlitterbahn Resort

Thank you for staying with us and we sincerely apologize for the housekeeping issues you had during your stay we will address the housekeeping team right away.

4 out of 5

Posted by on Jun 26, 2020

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Comment from Hotel Management

Jun 27, 2020 by Schlitterbahn Resort

Thank you for staying with us and we look forward to hosting you again soon.

3 out of 5
Very spacious living room and bedroom. River outside sounded and looked nice. However the air conditioning unit was broken and you could not adjust the temperature inside the room (we froze all night), and there were several holes in the doors ect. and VERY small bathroom

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 17, 2020 by Schlitterbahn Resort

Thank you for staying with us. We are so happy to hear that you enjoyed the unit. We are sorry to hear that your heater wasn't working in the room and will have our maintenance team look into it right away.

4 out of 5

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by Christina C

. I would really like to speak with you more about your experience. I can see that while it does appear you enjoyed your stay there does seem to be some room for improvement. Thank you so much for staying with us and we do hope that you will join us again in the future. We are very sorry for any issues you have had and I can assure you we are continuously working towards the betterment of the experience we are providing.

1 out of 5

Terrible place

Pros: Close to the hospital
Cons: Rebuilt the whole thing
First this place was called a resort, is not even close to be a motel! A train pass every hour at 50 ft from the rooms, The water park resort look abandoned, We were one of the only people there, worse then a horror movie. Stay away in offf season times, it may be ok for locals to drink beer and drive you 4x4 but not to relax or travel here. Also in the middle of the night we hear some screams that was fun, in addition of the train noises.

Posted by , from omaha on Nov 26, 2014

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About the The Resort at Schlitterbahn

Location 305 West Austin St., New Braunfels, TX 78130

Property Features

As a guest of The Resort at Schlitterbahn, you'll find an outdoor pool, tour/ticket assistance, and barbecue grills. A computer station is on site and WiFi is free in public spaces. The Resort at Schlitterbahn also features gift shops/newsstands, a picnic area, and concierge services. Free self parking is available. This 3.5-star New Braunfels hotel is smoke free.

  • 215 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • ATM
  • Onsite shopping
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Resort at Schlitterbahn offers 215 air-conditioned accommodations with complimentary toiletries. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided once per stay.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Bathtub or shower
  • Housekeeping (once per stay)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Rafting nearby
  • Kayaking nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • No elevator (single level property)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 9.95 per accommodation, per night

The resort fee includes:

  • Pool access
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • In-room coffee
  • Concierge service
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Resort Schlitterbahn
  • Resort Schlitterbahn New Braunfels
  • Schlitterbahn Resort
  • Hotel Schlitterbahn Waterpark
  • Schlitterbahn Resort At New Braunfels Hotel New Braunfels
  • Schlitterbahn New Braunfels
  • Schlitterbahn
  • Schlitterbahn Resort At New Braunfels Hotel
  • Schlitterbahn Waterpark Hotel
  • The At Schlitterbahn Braunfels
  • The Resort at Schlitterbahn Hotel
  • The Resort at Schlitterbahn New Braunfels
  • The Resort at Schlitterbahn Hotel New Braunfels
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.