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4.1 out of 5

"The hotel was nice however there were only 3 luggage carts for all of the check-ins and check-outs. We had to carry all of our luggage in and then ba ... " More

By a verified traveler on Sat 29 Jun 2019

Hotel Description

3-star hotel near Gruene Hall

In New Braunfels

Within 3 miles (5 km) of this hotel, you'll find Gruene Hall and Schlitterbahn New Braunfels Waterpark and Resort. New Braunfels Conservation Society and Museum Of Texas Handmade Furniture are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 103 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include MP3 docks, room service, and coffee/tea makers.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room Sep 28 - Sep 29

Two queens evolution room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Queen Beds, Non-Smoking, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (With Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two queen evolution junior suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Junior Suite, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Hilton Garden Inn New Braunfels ratings based on 17 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn New Braunfels

Everyone (9) Couples (1) Family (4)
2 out of 5
Lobby was nice, parking was adequate, got to the room just really old overall underwhelming. Wallpaper coming off bed was slightly better than sleeping on the floor but not by much. Texture in bathroom on ceiling coming off. Definitely the worst Hilton I’ve stayed in as far as room 205.

Posted by , from New Braunfels on Jul 25, 2020

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4 out of 5

Posted by on Jun 14, 2020

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2 out of 5
Property was in great shape. Up to date/fashionable furnishing.

Posted by on Feb 10, 2020

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5 out of 5

Posted by on Dec 23, 2019

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4 out of 5
The hotel was nice however there were only 3 luggage carts for all of the check-ins and check-outs. We had to carry all of our luggage in and then back out. I do not like the fact that I do not get credit for the stay on my Hilton Honors card when I book through a 3rd party. I am only a Blue member and can not advance to the higher levels which offer more amenities if I do not get stay credits. There are hotels with cheaper rates that offer free breakfast.....not this chain unless you are a Silver or Gold member.

Posted by on Jun 29, 2019

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4 out of 5

Posted by on Jun 21, 2019

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5 out of 5
Everthing was perfect the staff was very friendly and eager to help make our stay a joy

Posted by on Mar 12, 2019

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Comment from Hotel Management

Mar 22, 2019 by Richard W

Thank you for the 5 star review, we look forward to seeing you again soon.

5 out of 5
Had a great time celebrating my grand daughters birthday. Staff was so very sweet. She loved the hotel experience. Thank you!!

Posted by on Jan 24, 2019

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Comment from Hotel Management

Feb 28, 2019 by Richard W.

Happy Birthday to your Grand Daughter, glad that she had a good time.

5 out of 5
great place to stay, staff was great, would stay there again

Posted by on Dec 28, 2018

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3 out of 5

Nice people, horrible beds

Pros: The staff were very kind.
Cons: New mattresses
Location: Hotel right off the interstate, but the back of the building rooms are not noisy. Go visit Gruene and downtown New Braunfels.
We stayed 3 nights at this facility. Staff was very friendly and helpful. Room was relatively quiet, but could have been darker (lights from parking lot). The mattresses were hard as a brick - there were dials for adjusting the firmness, but we had ours set on the softest and it was still like sleeping on the floor. Pillows were not much better. Towels and other linens were new and soft. Room could use updating, but was clean and decent size.

Posted by on Apr 9, 2018

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About the Hilton Garden Inn New Braunfels

Location 1501 IH-35 North, New Braunfels, TX 78130

Renovations + Closures

The following facilities or services will be unavailable from June 1 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities

Property Features

Hilton Garden Inn New Braunfels offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 2512 square feet (233 square meters). A terrace, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn New Braunfels. Free self parking is available. This 3-star New Braunfels hotel is smoke free.

  • 103 guestrooms or units
  • 4 levels
  • 2512 sq ft of conference space
  • 233 sq m of conference space
  • Built in 2010
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: San Antonio Intl. Airport (SAT) (46.4 km / 28.8 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn New Braunfels offers 103 air-conditioned accommodations with MP3 docking stations and safes. 37-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 9:00 AM.

Great American Grill - This restaurant serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Hilton Garden Inn Hotel New Braunfels
  • Hilton Garden Inn New Braunfels
  • New Braunfels Hilton Garden Inn
  • Hilton Garden Inn New Braunfels Hotel
  • Hilton Garn Inn Braunfels
  • Hilton Braunfels Braunfels
  • Hilton Garden Inn New Braunfels Hotel
  • Hilton Garden Inn New Braunfels New Braunfels
  • Hilton Garden Inn New Braunfels Hotel New Braunfels

You should know

  • Pool access available from 8 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.