Skip to main content
Beginning of main content

Enter dates to see availability

4.8 out of 5

"The room was great. The hotel staff was competent and polite. But the dining room staff were terrible. Were they just beginners? They seemed to be s ... " More

By a verified traveler on Sat 01 Oct 2016

Hotel Description

4-star hotel near Port of Naples

City center stay

Within a 10-minute walk of this Naples City Centre hotel, you'll find Spaccanapoli and Naples Underground. Port of Naples and Piazza del Plebiscito are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. You'll appreciate the spa tub, bar/lounge, and laundry facilities.

Free Internet, LCD TVs

The 146 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Other amenities include minibars, premium bedding, and LCD TVs with satellite channels.

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$115* Per night/room Jan 26 - Jan 27

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Palazzo Caracciolo Napoli - MGallery ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palazzo Caracciolo Napoli - MGallery

Everyone (1) Couples (1)
4 out of 5

Good hotel.

The room was great. The hotel staff was competent and polite. But the dining room staff were terrible. Were they just beginners? They seemed to be stumbling all over themselves. No one person seemed to be in charge. The bartender didn't have enough change. Hardly up to Sofitel standards.

Posted by on Oct 1, 2016

Was this review helpful to you?
5 out of 5

Awesome Hotel !!

Pros: The room was AMAZING, large, clean, comfortable, and beautiful.
Cons: Nothing everything perfect!
Location: Centrally located in Naples, quick taxi ride to the Airport
We only stayed one night inbetween the Almafi Coast and our flight home, but now I wish we would have stayed longer, it was an amazing hotel. I highly recommend this one.

Posted by , from California on Sep 12, 2016

Was this review helpful to you?
5 out of 5

A pearl in the heart of real Napoli

we stayed for one night and while staying at this amazing hotel we allready felt that we did not give Napoli enough time. the hotel located in the center of the old part of the city, friendly staff, very good service and great value for money, we would come back - this time for longer period

Posted by , from Israel on Jun 6, 2012

Was this review helpful to you?
5 out of 5

gorgeous hotel with amazing views

Located in a residential area that gives a true feel of living with the locals. * euro cab fare to the Port/ Toledo St/ museums, ect... beautifully restored palazzo, try to get a room with a terrace looking over the street to have an incredible view of Mt Vensuvius. Staff was very friendly. Only minor issue involved the front desk attempting to charge us upon check in for a 5 day stay that had been entirely pre-paid via the travel agency 6 weeks prior. Make sure to travel with your printed receipt if this applies to you! As soon as I showed the manger my receipt, he repeatedly apologized and checked us in to our room. If cleanliness is important to you, you will love the twice daily maid service....we were thrilled to come home after a late dinner to find freshly made beds and new towels left over from our afternoon naps and freshening up.

Posted by on Jan 7, 2011

Was this review helpful to you?

About the Palazzo Caracciolo Napoli - MGallery

Location Via Carbonara 112, Naples, NA 80139

Property Features

As a guest of Palazzo Caracciolo Napoli - MGallery, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Palazzo Caracciolo Napoli - MGallery. A cruise ship terminal shuttle and a roundtrip airport shuttle are available for a fee. For a fee, parking is available. This 4-star Naples hotel is smoke free.

  • 146 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Naples (NAP-Naples Intl.)
  • Metro station: Piazza Cavour Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle, cruise terminal shuttle, and ferry terminal shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Palazzo Caracciolo Napoli - MGallery offers 146 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bidets, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bidet
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Palazzo Caracciolo Napoli - MGallery has a restaurant serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Guests under 14 years old are not allowed in the health club, fitness facility, or spa tub.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • In-room accessibility

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 25.0 per night.

Pets

  • Pets: EUR 20.00 per pet, per stay (maximum EUR 15.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 22 lbs)Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • 24-hour check-in
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Valet parking fee: EUR 28 per day (in/out privileges)
  • Pet fee: EUR 20.00 per pet, per stay (maximum EUR 15.00 per stay)
  • Crib (infant bed) fee: EUR 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • MGallery Caracciolo Napoli
  • MGallery Palazzo Caracciolo Napoli
  • Palazzo Caracciolo Napoli MGallery
  • Palazzo Caracciolo Napoli MGallery Collection
  • Palazzo Caracciolo Napoli MGallery Collection Hotel
  • Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
  • Palazzo Caracciolo Napoli MGallery Collection Naples
  • m Gallery Palazzo Caracciolo Hotel Naples
  • Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
  • Palazzo Caracciolo Napoli MGallery Sofitel Hotel
  • Palazzo Caracciolo Napoli MGallery Sofitel Naples
  • Palazzo Caracciolo Napoli MGallery Sofitel
  • Palazzo Caracciolo Napoli - MGallery Hotel
  • Palazzo Caracciolo Napoli - MGallery Naples
  • Palazzo Caracciolo Napoli - MGallery Hotel Naples

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 2999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Palazzo Caracciolo Napoli - MGallery offers transfers from the cruise terminal and ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

  • The property is a member of Historic Hotels of the World.
url importing https://www.travelocity.com/Naples-Hotels-Palazzo-Caracciolo-Napoli---MGallery.h2928427-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.