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4.4 out of 5

"My wife and I had a great experience at this hotel. The staff was friendly, the hotel was clean and welcoming and the restaurant on the rooftop was ab ... " More

By a verified traveler on Wed 21 Mar 2018

Hotel Description

4-star hotel near Piazza del Plebiscito

Near the airport

At this Historical Center hotel, you'll be well placed to visit Gulf of Naples and Castel dell'Ovo, both within a 5-minute walk. Piazza del Plebiscito and Lungomare Caracciolo are also within half a mile (1 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and train station drop-off service. A terrace, luggage storage, and laundry facilities are also on offer.

Free WiFi, flat-screen TVs

Boasting comforts like premium bedding and down comforters, the 122 guestrooms also offer free WiFi and 24-hour room service. Other amenities include flat-screen TVs.

Classic Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$110* Per night/room Jan 20 - Jan 21

Deluxe Double Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Eurostars Hotel Excelsior ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Eurostars Hotel Excelsior

Everyone (3) Family (1)
5 out of 5
We loved this hotel! We travelled as a family of 5 (with 3 children of 8,12, and 15) and we booked two connecting rooms. The rooms were very spacious, clean and elegant. Classy Italian furniture, a lot of allure, elegance and grace. The view from the rooms and the top terrace is absolutely gorgeous: buffet breakfast with a view of the Gulf of Naples and the Vesuvio is unbeatable! Perfect location to explore Naples We'll definitely stay at the Eurostar Hotel Excelsior for our next trip to Napoli...

Posted by on Aug 6, 2019

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5 out of 5
My wife and I had a great experience at this hotel. The staff was friendly, the hotel was clean and welcoming and the restaurant on the rooftop was absolutely great. The breakfast in the morning is also well worth the money. The location of the hotel is fantastic. We would definitely stay here again

Posted by on Mar 21, 2018

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5 out of 5

Great experience at the Excelsior!

So glad we chose this hotel. Absolutely super! The roof top bar & terrace restaurant were the perfect place to enjoy the view of the bay. Food great & staff charming. Full marks all round. Would def stay there again.

Posted by , from P on Jul 6, 2017

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5 out of 5

Classic old time European glamour

Pros: classic touches like lovely light fixtures, a belt rack in the closet, fluffy robes, lots of space, fabric covered walls, a sweet suite experience
Location: fantastic location, especially on a sunday when the people of Naples come out for a stroll.
Loved this hotel. You could tell that she was a grande dame in her day because she has classic bones. Five of us were traveling together so we stayed in a two room suite with two bathrooms and a wonderful expanded balcony. Loved the rooftop terrace and was sad that we had to leave for the airport at 4:30 a.m. so we missed breakfast.

Posted by on Mar 28, 2017

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2 out of 5

Big Disappointment in Naples

We decided to go first class and booked a sea-view room at the Excelsior in Naples. Upon check-in, we asked for an upgrade and were cheerfully informed that we already had it! How wonderful!. Well, this hotel may be five-star, but the room we were given was certainly not. We were looking forward to having a beautiful room with one of those much talked about marble baths. What we got was a very small room (Room 415) that had not been redecorated in at least a decade. It was seriously in need of new furniture, paint and carpet. Upon checking-in and seeing the room, we immediately complained to the desk and requested a different room, but were informed that this was the only room available. We made it clear that we were not happy, but it didn't seem to matter to anyone at the desk. So, we were stuck. As for the bath, it was ugly, out-of-date, and if there is any marble, it must be under the mismatched tile. The lone window was almost impossible to open and look out of due to two sets of doors/windows and draperies that will not open wide enough to allow you to open the doors and then open the windows. I was afraid one was going to hit the other and break the glass so we finally gave up. In addition, the room was not clean. I found a clump of someone else's hair when I picked up my clothes from the bathroom floor, which was very disgusting. The Hotel cleaned the clothes in question without asking me, which was nice, but then tried to bill me for the cleaning (which I refused to pay). It was a comedy of errors that wasn't very funny. Recommendation - Stay Somewhere Else in Naples

Posted by on Oct 21, 2007

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About the Eurostars Hotel Excelsior

Location Via Partenope 48, Naples, NA 80121

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Eurostars Hotel Excelsior. This 4-star Naples hotel is smoke free.

  • 122 guestrooms or units
  • 6 levels
  • Built in 1905
  • Dining venue
  • Bar or lounge
  • Kid's club (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Naples (NAP-Naples Intl.) (15.6 km / 9.7 mi)
  • Train station: Montesanto Station (3.7 km / 2.3 mi)
  • Parking:

Room Amenities

Eurostars Hotel Excelsior offers 122 accommodations with air conditioning. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers. This Naples hotel provides complimentary wireless Internet access.

  • In-room dining (24 hours)
  • Flat-screen television
  • Luxury bedding
  • Down blanket
  • Bathtub or shower
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Eurostars Hotel Excelsior has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • One child stays free
  • No cribs (infant beds) available
  • 24-hour check-in
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior Hotel Naples
  • Excelsior Naples
  • Excelsior Naples Hotel
  • Hotel Excelsior Naples
  • Naples Excelsior
  • Naples Excelsior Hotel
  • Naples Hotel Excelsior
  • Eurostars Hotel Excelsior Naples
  • Eurostars Hotel Excelsior
  • Eurostars Excelsior Naples
  • Eurostars Excelsior
  • Eurostars Excelsior Naples
  • Eurostars Hotel Excelsior Hotel
  • Eurostars Hotel Excelsior Naples
  • Eurostars Hotel Excelsior Hotel Naples

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 2999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.