See all properties

Grand Reserve at The Meritage

4.5 star property
4.5-star luxury resort near The Grape Crusher - Sculpture

Choose dates to view prices

Photo gallery for Grand Reserve at The Meritage

Relax in the hotel's outdoor seating area, surrounded by arched windows and stone pillars.
Enjoy meals in this dining area with a long table, floral centerpieces, and comfortable chairs.
Relax by the pool in an outdoor seating area with a wicker sofa and dining table.
Experience the classic charm of this hotel, featuring a central courtyard with lush greenery and outdoor seating areas.
Relax in this stylish room with two beds, a flat-screen TV, and a comfortable armchair.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Parking available

Explore the area

Map
850 Bordeaux Way, Napa, CA, 94558
  • Napa Valley College
    ‪3 min drive‬
  • Napa Valley Wine Train
    ‪7 min drive‬
  • Oxbow Public Market
    ‪7 min drive‬
  • Concord, CA (CCR-Buchanan Field)
    ‪36 min drive‬

Room options

View all photos for Signature One-Bedroom Suite

Relax in a cozy seating area with a sofa, ottoman, and flat-screen TV, plus a dining table for two.

Signature One-Bedroom Suite

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Reserve Two-Bedroom Suite - King/QQ, ADA

Relax in a cozy seating area with a sofa, ottoman, and flat-screen TV, plus a dining table for two.

Reserve Two-Bedroom Suite - King/QQ, ADA

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Bed

View all photos for Signature Pool View Two-Bedroom Suite - King/King

Relax in a cozy seating area with a sofa, ottoman, and flat-screen TV, plus a dining table for two.

Signature Pool View Two-Bedroom Suite - King/King

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Signature Two-Bedroom Suite - King/QQ

Relax in a cozy seating area with a sofa, ottoman, and flat-screen TV, plus a dining table for two.

Signature Two-Bedroom Suite - King/QQ

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Grand Cru One-Bedroom Suite

Relax in style with a plush sectional sofa and elegant chandelier.

Grand Cru One-Bedroom Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Reserve Two-Bedroom Suite - King/King

Relax in a cozy seating area with a sofa, ottoman, and flat-screen TV, plus a dining table for two.

Reserve Two-Bedroom Suite - King/King

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Reserve One-Bedroom Suite ADA

Relax in a cozy seating area with a sofa, ottoman, and flat-screen TV, plus a dining table for two.

Reserve One-Bedroom Suite ADA

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Reserve One-Bedroom Suite

Relax in a cozy seating area with a sofa, ottoman, and flat-screen TV, plus a dining table for two.

Reserve One-Bedroom Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Reserve Two-Bedroom Suite - King/QQ

Relax in a cozy seating area with a sofa, ottoman, and flat-screen TV, plus a dining table for two.

Reserve Two-Bedroom Suite - King/QQ

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Reserve Two-Bedroom Suite - King/King, ADA

Relax in a cozy seating area with a sofa, ottoman, and flat-screen TV, plus a dining table for two.

Reserve Two-Bedroom Suite - King/King, ADA

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Signature Pool View Two-Bedroom Suite - King/QQ

Relax in a cozy seating area with a sofa, ottoman, and flat-screen TV, plus a dining table for two.

Signature Pool View Two-Bedroom Suite - King/QQ

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Signature Two Queen ADA

Relax in this stylish room with two beds, a flat-screen TV, and a comfortable armchair.

Signature Two Queen ADA

  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature King

Relax in comfort with a large bed, flat-screen TV, and desk area.

Signature King

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Two Queen

Relax in this stylish room with two beds, a flat-screen TV, and a comfortable armchair.

Signature Two Queen

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reserve Two Queen

Relax in this stylish room with two beds, a flat-screen TV, and a comfortable armchair.

Reserve Two Queen

  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Pool View King ADA

Relax in comfort with a large bed, flat-screen TV, and sliding glass door leading to an outdoor area with a view of palm trees.

Signature Pool View King ADA

  • Sleeps 2
  • 1 King Bed

View all photos for Reserve King

Relax in this inviting room with a large bed, flat-screen TV, and balcony offering a view of the outdoors.

Reserve King

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Pool View Two Queen

Relax in this stylish room with two beds, a flat-screen TV, and a comfortable armchair.

Signature Pool View Two Queen

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reserve Two Queen, ADA

Relax in this stylish room with two beds, a flat-screen TV, and a comfortable armchair.

Reserve Two Queen, ADA

  • Sleeps 4
  • 2 Queen Beds

View all photos for Reserve King ADA

Relax in this inviting room with a large bed, flat-screen TV, and balcony offering a view of the outdoors.

Reserve King ADA

  • Sleeps 2
  • 1 King Bed

View all photos for Signature Pool View King

Relax in comfort with a large bed, flat-screen TV, and sliding glass door leading to an outdoor area with a view of palm trees.

Signature Pool View King

  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Relax by the fire pit in a serene garden setting, surrounded by comfortable seating and lush greenery.

Carneros Resort and Spa

Napa
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
4.6 out of 5, Wonderful, 341 reviews
$829 nightly
The price is $955
Sep 3 - Sep 4
Total includes taxes and fees
Carneros Resort and Spa

About the neighborhood

Napa

Soscol Gateway South stay.With a stay at this Soscol Gateway South resort, you'll be within 2 miles (3 km) of The Grape Crusher - Sculpture and 6 miles (10 km) of Oxbow Public Market. Napa Valley Wine Train and Napa Premium Outlets are also within 6 miles (10 km).
View more Resorts in NapaOpens in a new window

What's nearby

  • Napa Valley College - 3 min drive - 1.8 miles
  • Napa Valley Wine Train - 7 min drive - 4.4 miles
  • Oxbow Public Market - 7 min drive - 4.2 miles
  • Downtown Napa Association - 7 min drive - 4.4 miles
  • Uptown Theater - 7 min drive - 4.5 miles

Getting around

  • Suisun-Fairfield Station - 20 min drive
  • Concord, CA (CCR-Buchanan Field) - 34 min drive

Restaurants

  • ‪In-N-Out Burger - ‬5 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Bear - ‬10 min drive
  • ‪Taco Bell - ‬5 min drive
  • ‪Applebee's Grill + Bar - ‬4 min drive

About this property

Grand Reserve at The Meritage

4.5-star luxury resort near The Grape Crusher - Sculpture
A winery is on site. Grand Reserve at The Meritage offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A free manager's reception is offered on select days. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 40 meeting rooms. Event space at this resort measures 80000 square feet (7432 square meters) and includes a conference center. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Grand Reserve at The Meritage. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4.5-star Napa resort is smoke free.

  • 145 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • 2 coffee shops
  • 80000 sq ft of conference space
  • 7432 sq m of conference space
  • Built in 2018
  • Winery on site
  • Manager's reception (free)
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
Grand Reserve at The Meritage offers 145 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to balconies or patios. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Flat-screen televisions come with premium satellite channels and Netflix. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Guests can enjoy shaded seating under umbrellas in the hotel's outdoor area.

The Meritage Resort and Spa

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.0 out of 5, Very Good, 1,001 reviews
$288 nightly
The price is $332
Sep 1 - Sep 2
Total includes taxes and fees
The Meritage Resort and Spa

Property amenities

Family friendly

  • 2 outdoor pools
  • Bowling alley
  • Fenced pool
  • Grocery/convenience store
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Uncovered self parking on site (USD 15 per night)
  • Uncovered valet parking on site (USD 25 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 9 to 50 for adults and USD 9 to 50 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 3 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Bowling alley
  • Fitness classes
  • Full-service spa
  • Health club
  • Private wine tours
  • Sauna
  • Steam room
  • Vineyard
  • Wine tasting room
  • Wine tours
  • Winery
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels
  • Hulu
  • MP3 dock
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per night
  • Maximum 2 (weight limit: 79 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.89 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Partner property access
  • Partner property pool access
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9 to 50 for adults, and USD 9 to 50 for children
  • Airport shuttle fee: USD 100.00 per person (roundtrip)
  • Uncovered self parking fee: USD 15 per night
  • Uncovered valet parking fee: USD 25 per night
  • Pet fee: USD 100.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Vista Collina Resort Napa
Vista Collina Napa
Vista Collina
Vista Collina Resort
Reserve At The Meritage Napa
Vista Collina at The Meritage
Grand Reserve at The Meritage Napa
Grand Reserve at The Meritage Resort
Grand Reserve at The Meritage Resort Napa

Frequently asked questions

How close is Grand Reserve at The Meritage to the airport?

Grand Reserve at The Meritage is 26.6 mi (34-min drive) away from the Concord, CA (CCR-Buchanan Field) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Reserve at The Meritage?

As of Aug 6, 2025, prices found for a 1-night stay for 2 adults at Grand Reserve at The Meritage on Sep 1, 2025 start from $280.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Reserve at The Meritage have an airport shuttle?

Grand Reserve at The Meritage offers an airport shuttle 24 hours a day, for a charge of USD 100.00 per person, roundtrip.

Does Grand Reserve at The Meritage offer free breakfast?

Free breakfast isn’t offered at Grand Reserve at The Meritage, but cooked-to-order breakfast is offered for a fee of between USD 9 and 50 for adults, USD 9 and 50 for children. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at Grand Reserve at The Meritage?

No, there is no casino at this resort.

What time is check-in at Grand Reserve at The Meritage?

Check-in start time: 4 PM; Check-in end time: 1 AM.

Is there free parking at Grand Reserve at The Meritage?

Free parking is not available at this resort. Self parking is available for USD 15 per night, and valet parking for USD 25 per night.

Does Grand Reserve at The Meritage have a pool?

Grand Reserve at The Meritage features 2 outdoor pools.

Does Grand Reserve at The Meritage have a restaurant?

There are 3 onsite restaurants, offering options like Italian cuisine, brunch, and light fare.

Does Grand Reserve at The Meritage have a spa?

This resort has a spa, which features deep-tissue massages, facials, and aromatherapy.

How close is Grand Reserve at The Meritage to downtown Napa?

Grand Reserve at The Meritage is 3.6 mi away from Napa.

Grand Reserve at The Meritage Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 321 out of 560 reviews
Rating 8 - Good. 101 out of 560 reviews
Rating 6 - Okay. 63 out of 560 reviews
Rating 4 - Poor. 35 out of 560 reviews
Rating 2 - Terrible. 40 out of 560 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette, Scottsdale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding! The rooms were perfect for a couple of girls sharing a bathroom. Plenty of counter space & mirrors. Love the dual sinks. Very spacious. Beautiful views. Outstanding amenities. I will stay here every time I’m in Napa going forward!!
Stayed 3 nights in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

Chaundra LaNette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe and conveniently located to everything. The staff is top notch and accommodating.
Stayed 3 nights in Apr 2025

2/10 Terrible

marius

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We were placed in different hotel room than what we booked , room was not as advertised
Stayed 1 night in Apr 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic property.

Nice facilities, nice rooms, really well taken care of, great location. My only gripe would be finding where you're staying is a little challenging as the property sprawls out a bit. Could use some more signage.
Stayed 1 night in Apr 2025

2/10 Terrible

Frederick

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Front desk employees and phone
Stayed 2 nights in Apr 2025

6/10 Okay

Preet

Traveled with group
Stayed 2 nights in Apr 2025

10/10 Excellent

Basia

Stayed 3 nights in Mar 2025

10/10 Excellent

Daniela, Lake Forest

Stayed 2 nights in Feb 2025

10/10 Excellent

Ogechi????

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Mar 2025

10/10 Excellent

Christopher, West Sacramento

Stayed 2 nights in Mar 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and quiet. The spa was amazing!
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Jamelle

Stayed 2 nights in Feb 2025

10/10 Excellent

Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet
Stayed 1 night in Feb 2025

10/10 Excellent

Armaan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did my surprise proposal here and the Service was incredible! Everyone from the front desk clerk to the valet to the wedding and events coordinators were super accommodating and they even kept the secret from my fiance!Loved the wine tasting and the property and will surely be back!
Stayed 1 night in Feb 2025

2/10 Terrible

edwin

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
I had a deeply concerning experience during my stay at Meritage Hotel from 2/14/25 to 2/16/25, and the matter remains unresolved. During our stay, a hotel employee unlawfully entered our room while my partner and I were engaged in a private moment. This individual neither knocked nor announced their presence and, instead of immediately leaving, lingered and listened before fleeing when confronted. This was a severe violation of our privacy, and we immediately reported it to hotel security. We were assured that an investigation would be conducted, including a review of key card access logs, but we received no follow-up. When we escalated the matter to the front desk manager, she acknowledged the mishandling of our complaint, apologized, and assured us we would receive compensation via a credit for our massages, as she claimed our booking through Expedia prevented a room refund. However, no such credit was ever applied. What makes this experience even worse is that our itemized receipt shows we paid Meritage Hotel directly, further calling into question the excuses given. The complete lack of communication and failure to honor promises has left us feeling disregarded. I had initially trusted the staff to make things right, but that trust has been broken. This level of disregard for guest concerns is unacceptable, and I cannot recommend this hotel to others.
Stayed 2 nights in Feb 2025

10/10 Excellent

Murat

Stayed 1 night in Feb 2025

8/10 Good

Waheeda

Stayed 1 night in Feb 2025

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the on site dining options were very good. Took a while to receive our in room dining but other than that the service was good.
Stayed 2 nights in Feb 2025

10/10 Excellent

carolina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Rubin

Stayed 2 nights in Dec 2024

10/10 Excellent

Noemy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024